Popeyes

Popeyes Louisiana Kitchen is a fast-food restaurant chain that sells fried chicken, chicken sandwiches, and Louisiana-style sides. It was founded in New Orleans in 1972 and is owned by Restaurant Brands, International Popeyes operates worldwide, most of them franchised.

Telephone
Main : (877) 767-3937
Mailing address
5707 Waterford District Dr
Miami, FL 33126
Website
popeyes.com

What you need to know about Popeyes

Popeyes responds to most customer complaints within a reasonable timeframe.

How to resolve a problem with Popeyes

Try self-service first

Use our proven resolution methods, or Popeyes’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Popeyes respond?

Phone support
Typically answered during business hours from Monday to Friday from 9 a.m. to 5 p.m. Eastern time. Wait times vary but usually same-day. Call (877) 767-3937.
Email support
3 to 5 business days
Live chat support
Access Popeyes' chat support feature here.
Social media
a few hours to 24 hours . Best for quick/public complaints. Access Popeyes social media accounts here.
Help center/FAQ
Available at popeyes.com. Instant/self-service. Covers orders, nutrition, allergens, app issues, and gift cards
Verified contacts

Popeyes customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Shishir Joshi
Head of Customer Service and ORM
Secondary
Claire Higgs
Customer Service Manager
Chief Executive
Sherry Barnes
Chief Executive

Additional contacts

Peter Perdue
President of Popeyes U.S. and Canada

Popeyes customer service policies

Popeyes collects a broad range of your data for operational, marketing, and advertising purposes, and shares it with partners and third parties. If data privacy is a concern, it's worth reviewing the full policy at popeyes.com/privacy-policy and adjusting your marketing preferences accordingly.

Popeyes loyalty program

You can join Company's loyalty program, Company, by signing up for an account on the Company website or through their mobile app. Once you’re signed in, look for the loyalty program section, which will be highlighted. Program benefits include special discounts, early access to sales, and exclusive deals.

Frequently asked questions about Popeyes

Call (877) 767-3937.
Yes, you can find the online contact form here.
Popeyes typically does not offer returns or refunds for food items. However, if you are dissatisfied with your order, it is best to contact the specific restaurant where the purchase was made or reach out to customer service for assistance at (877) 767-3937.
You can find a Popeyes location near you by using the restaurant locator on the website or mobile app. Enter your city, state, or ZIP code to find the nearest location.
Yes, Popeyes offers delivery through various third-party delivery services such as Uber Eats, DoorDash, and Grubhub. Availability may vary based on location.
You can provide feedback by filling out the online contact form on the Popeyes website, calling customer service at (877) 767-3937, or completing a survey that may be available on your receipt.
Contact the customer service team through the Popeyes website, mobile app, or by calling (877) 767-3937 for assistance.
Call customer service at (877) 767-3937 for assistance.
Orders placed online or via the mobile app cannot typically be changed or canceled once submitted. Contact customer service at (877) 767-3937 for specific requests.

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