Ponant's refund policy depends on the cancellation timing relative to the departure date. Generally, refunds are less any applicable cancellation fees, which increase as the departure date approaches. Detailed policies are available on its website or by contacting customer service at (888) 400-1082.
You can book a cruise directly through the Ponant website, by calling customer service at (888) 400-1082, or through a travel agent.
If you need to cancel or change your booking, contact Ponant customer service at (888) 400-1082 as soon as possible to understand your options and any applicable fees.
Yes, Ponant has implemented comprehensive health and safety protocols, including enhanced cleaning measures and medical services onboard. Specific details can be found on the website.
Ponant cruise fares generally include accommodation, meals, open bar, onboard entertainment, and selected excursions. Specific inclusions can vary.
For special requests or accessibility needs, contact Ponant customer service at (888) 400-1082 well in advance of your cruise to ensure it can accommodate your requirements.
Travel document requirements vary by itinerary. Generally, a valid passport is required, and visas may be needed for certain destinations. Check Ponant’s website or contact customer service at (888) 400-1082 for specific requirements.
You can provide feedback directly to Ponant through their post-cruise surveys, by contacting customer service at (888) 400-1082, or via the website’s contact form.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published June 18, 2024. Updated October 7, 2024.
