Ponant Cruises Customer Service Contacts

Ponant Cruises is a travel company that specializes in personalized Mediterranean and Adriatic cruises.

How to reach a person at Ponant Cruises

Ponant Cruises Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Ponant Cruises

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Ponant Cruises

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Ponant Cruises mailing address

420 Lexington Avenue
Room 2838
New York, NY 10170

Ponant Cruises social media channels


Ponant Cruises executive customer service contacts

Primary Contact
Marie Bergeret
Corporate Social Responsibility Manager
408 Avenue du Prado
13008 Marseille, France

Chief Executive
Samuel Chamberlain
408 Avenue du Prado
13008 Marseille, France

Frequently asked questions about Ponant Cruises

Does Ponant Cruises have an online contact form?

Yes, you can find the online contact form here.

What is the address of Ponant Cruises headquarters in France?

Ponant Cruises, also known as Compagnie du Ponant, has its headquarters at 408 Avenue du Prado, 13008 Marseille, France​.

How can I contact Ponant Cruises customer service?

What is Ponant Cruises' refund policy?

Ponant’s refund policy depends on the cancellation timing relative to the departure date. Generally, refunds are less any applicable cancellation fees, which increase as the departure date approaches. Detailed policies are available on its website or by contacting customer service at (888) 400-1082.

How do I book a cruise with Ponant?

You can book a cruise directly through the Ponant website, by calling customer service at (888) 400-1082, or through a travel agent.

What should I do if I need to cancel or change my booking?

If you need to cancel or change your booking, contact Ponant customer service at (888) 400-1082 as soon as possible to understand your options and any applicable fees.

Are there any health and safety protocols onboard Ponant cruises?

Yes, Ponant has implemented comprehensive health and safety protocols, including enhanced cleaning measures and medical services onboard. Specific details can be found on the website.

What is included in the cruise fare?

Ponant cruise fares generally include accommodation, meals, open bar, onboard entertainment, and selected excursions. Specific inclusions can vary.

How do I handle special requests or accessibility needs?

For special requests or accessibility needs, contact Ponant customer service at (888) 400-1082 well in advance of your cruise to ensure it can accommodate your requirements.

What travel documents do I need for a Ponant cruise?

Travel document requirements vary by itinerary. Generally, a valid passport is required, and visas may be needed for certain destinations. Check Ponant’s website or contact customer service at (888) 400-1082 for specific requirements.

How can I provide feedback about my cruise experience?

You can provide feedback directly to Ponant through their post-cruise surveys, by contacting customer service at (888) 400-1082, or via the website’s contact form.

How to get professional help with your Ponant Cruises problem

If you need help with Ponant Cruises, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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