Pettable is a service that helps pet owners obtain legally recognized documentation for an emotional support animal.
Pettable Responsiveness rating
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What you need to know about Pettable
The company responds to most customer complaints in a satisfactory manner.
- Pettable’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Pettable with our insider guide or through its executive contacts.
- Pettable’s customer service policies are standard. Here are our frequently asked questions about Pettable.
Pettable customer service response times
Pettable’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Hours of operation: 7 days a week, from 9 a.m. to 5 p.m. Eastern time. Response time for phone queries is typically within a few minutes, although wait times may vary depending on call volume Call customer service at (855) 920-0323. |
| Email support | Hours of operation: 7 days a week, from 9 a.m. to 5 p.m. Eastern time. Email response times are typically within 24 to 48 hours during business hours, though this may vary depending on the volume of inquiries. Email Pettable at support@pettable.com. |
| Live chat | Hours of operation: 7 days a week, from 9 a.m. to 5 p.m. Eastern time. Live chat response times are typically immediate during business hours, though wait times may vary depending on the volume of inquiries. |
| Social media | Hours of operation: 7 days a week, from 9 a.m. to 5 p.m. Eastern time. Social media response times are typically within 24 to 48 hours during business hours, though response times may vary depending on the volume of inquiries. Here’s how to reach Pettable via social media. |
| Help center/FAQ | Responses from the help center/FAQ are available 24/7, with answers to most common inquiries readily accessible. |
How to resolve a problem with Pettable
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Pettable mailing address
2810 North Church St
Suite 67131
Wilmington, DE 19802-4447
Pettable loyalty program
Pettable does not have a loyalty program.
Pettable social media channels
Pettable executive customer service contacts
Primary Contact
Erin Beveridge
Operations Manager
2810 North Church St
Suite 67131
Wilmington, DE 19802-4447
erin@pettable.com
Secondary Contact
Jack Trent
Co-CEO
2810 North Church St
Suite 67131
Wilmington, DE 19802-4447
jack@pettable.com
Chief Executive
Amber Gill
2810 North Church St
Suite 67131
Wilmington, DE 19802-4447
amber@pettable.com
Pettable customer service policies
What is Pettable's privacy policy?
Pettable’s privacy policy outlines how the company collects, uses, and protects your personal information. It details the types of data the company collects, how that data is used to improve services, and the steps taken to ensure your privacy and security.
What are Pettable's terms of use?
Pettable’s terms of use outline the rules and guidelines for using its services, including the process for obtaining an ESA letter, the responsibilities of both Pettable and the user, and the limitations of liability.
What are Pettable's airline policies regarding ESA letters and psychiatric service dogs?
Pettable’s airline policies provide essential guidance on traveling with emotional support animals (ESAs) and psychiatric service dogs (PSDs).
Pettable self-service links
How do I check the status of my ESA letter?
Visit the website and log into your Pettable account to check the status of your ESA letter. You can view updates and track your letter’s progress.
What can I access via my Pettable account?
You can view and manage past consultations, update your personal information, and download your ESA letter once it is approved.
How will I know if there are any offers or promotions available?
You can check for available offers or promotions by logging into your account or visiting its website. Additionally, Pettable may send email notifications or include information about current promotions on the homepage or promotional banners.
How can I contact Pettable customer service?
Call (855) 920-0323 or email support@pettable.com.
Does Pettable have an online chat service?
Yes, Pettable has an online chat service.
What if my ESA letter is challenged?
Pettable provides support by offering documentation to help validate your letter’s legitimacy. The company can assist by ensuring your letter is in compliance with current laws and regulations.
How to get professional help with your Pettable problem
If you need help with Pettable, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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