PetSmart is a pet retailer offering products, services, and solutions for the lifetime needs of pets.
PetSmart Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about PetSmart
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with PetSmart
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.PetSmart mailing address
19601 North 27th Avenue
Phoenix, AZ 85027
PetSmart executive customer service contacts
Primary Contact
David Redfield
Executive Vice President and Chief Operating Officer
19601 North 27th Avenue
Phoenix, AZ 85027
david.redfield@petsmart.com
Secondary Contact
Monica Hubbard
Senior Vice President, U.S. Stores
19601 North 27th Avenue
Phoenix, AZ 85027
monica.hubbard@petsmart.com
Chief Executive
J.K. Symancyk
19601 North 27th Avenue
Phoenix, AZ 85027
j.symancyk@petsmart.com
Does PetSmart have an online contact form?
Yes, you can find the online contact form here.
How can I contact PetSmart customer service?
Call (888) 839-9638 or email customercare@petsmart.com.
How can I find a PetSmart store near me?
You can find a PetSmart store near you by using the store locator on the PetSmart website. Enter your zip code or city and state to find the closest store.
How do I place an order online?
To place an order online, visit the PetSmart website, browse the products, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website or through your PetSmart account.
How do I return an item?
To return an item, bring it to a PetSmart store with your receipt, or mail it back using the return label provided in your order. Follow the instructions on the PetSmart website for detailed return procedures.
What services does PetSmart offer?
PetSmart offers a variety of services, including grooming, training, boarding (PetsHotel), day camp, and veterinary services (Banfield Pet Hospital).
What is PetSmart's loyalty program?
PetSmart’s loyalty program is called PetSmart Treats. Members earn points on purchases, receive special discounts, and get personalized offers. You can sign up for free on the PetSmart website.
How do I redeem Treats points?
Treats points can be redeemed online or in-store. Log in to your account, add items to your cart, and apply your points at checkout, or provide your membership information at the store.
Does PetSmart price match?
Yes, PetSmart offers a price match guarantee. If you find a lower price on an identical item from a competitor, PetSmart will match the price.
Can I bring my pet to PetSmart?
Yes, PetSmart welcomes leashed or safely contained pets in its stores. This includes dogs, cats, birds, and other small animals.
How to get professional help with your PetSmart problem
If you need help with PetSmart, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.