PenFed Credit Union offers a range of banking services, including savings and checking accounts, loans, credit cards and mortgages.
PenFed Credit Union Responsiveness rating
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What you need to know about PenFed Credit Union
PenFed Credit Union’s response times may vary depending on the volume of requests, but the company provides timely assistance across a range of financial services.
- PenFed Credit Unions’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with PenFed Credit Union with our insider guide or through its executive contacts.
- PenFed Credit Unions’ customer service policies are standard. Here are our frequently asked questions about PenFed Credit Union.
PenFed Credit Union customer service response times
PenFed Credit Unions’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | PenFed Credit Union’s customer service phone support is typically available Monday through Saturday, from 8 a.m. to 8 p.m. Eastern time. Response times can vary, but generally, wait times are reasonable, especially outside of peak hours. Call customer service at (800) 247-5626. |
| Email support | PenFed Credit Union does not publicly list a direct email address for general inquiries on the website. Instead, the company offers a “Contact Us” form where members can schedule a call or request support from an available agent. Additionally, the company provides a chatbot for quick assistance and an upload feature for sending documents. |
| Live chat | PenFed Credit Union’s customer service live chat support is available Monday through Friday, from 8 a.m. to 8 p.m. Eastern time. Response times are typically efficient, with initial replies often occurring within a few minutes during normal business hours. However, wait times may increase during peak times or holidays. Live chat is a useful option for assistance with account-related questions or technical support. |
| Social media | PenFed Credit Union provides customer service support through social media channels such as Facebook and X. The company’s response times typically range from a few hours to one business day, with replies often occurring during standard hours, which are Monday through Friday, from 8 a.m. to 8 p.m. Eastern time. Here’s how to reach PenFed Credit Union via social media. |
| Help center/FAQ | PenFed Credit Union’s help center and FAQ support are available 24/7, providing self-service options for common account inquiries, loan information, and other topics. While immediate responses are available through the FAQs. |
How to resolve a problem with PenFed Credit Union
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.PenFed Credit Union mailing address
1600 King Street
Alexandria, VA 22314
PenFed Credit Union loyalty program
PenFed Credit Union does not offer a loyalty program.
PenFed Credit Union social media channels
PenFed Credit Union executive customer service contacts
Primary Contact
Jeannell Graham
Vice President
1600 King Street
Alexandria, VA 22314
jeannell.graham@penfed.org
Secondary Contact
Sumeet Bhalla
Senior Vice President
1600 King Street
Alexandria, VA 22314
sumeet.bhalla@penfed.org
Chief Executive
James Schenck
1600 King Street
Alexandria, VA 22314
james.schenck@penfed.org
PenFed Credit Union customer service policies
What is PenFed Credit Union's privacy policy?
PenFed Credit Union’s privacy policy explains how the company collects, uses, and protects your personal information. It outlines the types of data collected (such as personal and financial information), how it is used to provide services, and the steps taken to safeguard it.
What is PenFed's Credit Union zero liability policy for unauthorized transactions?
PenFed Credit Union’s zero liability policy explains that unauthorized transactions made with PenFed Visa Debit or Credit Cards are covered by Visa’s Zero Liability Policy, provided the cardholder promptly notifies PenFed of any unauthorized use.
What is PenFed Credit Union's GDPR policy?
PenFed Credit Union’s GDPR policy outlines how PenFed collects and processes information when you use its website, mobile applications, and other services, in compliance with the General Data Protection Regulation (GDPR).
PenFed Credit Union self-service links
How can I check the status of my loan application?
Visit the website to log in to your account to check the status of your loan application or contact customer service at (800) 247-5626..
What services can I access through my PenFed Credit Union account?
You can access a range of services through your PenFed account, including checking balances, making transfers, paying bills, and applying for loans.
How do I check my PenFed credit card balance and transactions?
Visit the website and log in to your online banking account to check your credit card balance, view recent transactions, and monitor your available credit.
How can I contact PenFed Credit Union customer service?
Call (800) 247-5626.
What is the phone number for PenFed Credit Union credit card payment?
Call (800) 247-5626.
Does PenFed Credit Union have an online chat service?
Yes, PenFed Credit Union has an online chat service.
How to get professional help with your PenFed Credit Union problem
If you need help with PenFed Credit Union, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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