PenFed Credit Union

PenFed Credit Union offers a range of banking services, including savings and checking accounts, loans, credit cards and mortgages.

Telephone

Customer service : (800) 247-5626

Mailing address

1600 King Street
McLean, VA 22314

Website

penfed.org

What you need to know about PenFed Credit Union

PenFed Credit Union's response times may vary depending on the volume of requests, but the company provides timely assistance across a range of financial services.

PenFed Credit Unions' customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with PenFed Credit Union with our insider guide or through its executive contacts.
PenFed Credit Unions' customer service policies are standard. Here are our frequently asked questions about PenFed Credit Union.

How to resolve a problem with PenFed Credit Union

Try self-service first

Use our proven resolution methods, or PenFed Credit Union’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does PenFed Credit Union respond?

Phone support

PenFed Credit Union's customer service phone support is typically available Monday through Saturday from 8 a.m. to 8 p.m. Eastern time. Response times can vary, but generally, wait times are reasonable, especially outside of peak hours.

Call customer service at (800) 247-5626.

Email support

PenFed Credit Union does not publicly list a direct email address for general inquiries on the website. Instead, the company offers a "Contact Us" form where members can schedule a call or request support from an available agent. Additionally, the company provides a chatbot for quick assistance and an upload feature for sending documents.

Live chat

PenFed Credit Union's customer service live chat support is available Monday through Friday from 8 a.m. to 8 p.m. Eastern time. Response times are typically efficient, with initial replies often occurring within a few minutes during normal business hours. However, wait times may increase during peak times or holidays. Live chat is a useful option for assistance with account-related questions or technical support.

Social media

PenFed Credit Union provides customer service support through social media channels such as Facebook and X. The company’s response times typically range from a few hours to one business day, with the fastest replies normally occurring during standard hours, which are Monday through Friday from 8 a.m. to 8 p.m. Eastern time.

Here's how to reach PenFed Credit Union via social media.

Help center/FAQ

PenFed Credit Union's help center and FAQ support are available 24/7, providing self-service options for common account inquiries, loan information, and other topics.

Verified contacts