PBS Customer Service Contacts

PBS, or Public Broadcasting Service, is a nonprofit organization that provides educational and informative television programming to the public in the United States. It offers a wide range of shows and documentaries covering topics such as history, science, culture, and current events.

How to reach a person at PBS

PBS Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about PBS

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with PBS

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

PBS mailing address

2100 Crystal Drive
Arlington, Virginia 22202

PBS social media channels


PBS executive customer service contacts

Primary Contact
Sara DeWitt
Vice President
2100 Crystal Drive
Arlington, Virginia 22202

Secondary Contact
Tom Tardivo
Chief of Finance
2100 Crystal Drive
Arlington, Virginia 22202

Chief Executive
Paula Kerger
2100 Crystal Drive
Arlington, Virginia 22202

Frequently asked questions about PBS

How do I contact PBS customer service?

Contact PBS at +1 (703) 739-5000 or send an email at help@pbs.org.

How do I access my PBS account?

You can access your PBS account by visiting its website and clicking on “Sign In” at the top right corner.

What is PBS services?

PBS services include broadcasting educational, cultural, and informational programming to the public through television and online streaming. It offers content such as documentaries, news, educational programs, and children’s shows.

How do I give feedback to PBS?

You can give feedback to PBS through its contact form or by emailing help@pbs.org.

What does PBS stand for?

PBS stands for Public Broadcasting Service.

How to check PBS membership status?

To check your PBS membership status, contact your local PBS station. Memberships are managed at the local level, so it can provide details about your status.

What is PBS and how does it work?

PBS is a non-profit public broadcaster that provides educational, cultural, and informational programming. It works by aggregating content from various member stations and independent producers, and broadcasting it to the public through television and online platforms.

Who owns PBS?

PBS is owned by its member stations. It is a private, nonprofit corporation, not owned by the government.

How to get professional help with your PBS problem

If you need help with PBS, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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