Payless Car Rental Customer Service Contacts

make a correction

Payless Car Rental was founded in 1971 in Spokane, Wash. Today, the company operates approximately 120 rental locations in the United States, Canada, Europe and South America, including many in major airports. Payless Car Rental serves price-conscious leisure and business travelers and operates with a hybrid model, with both corporate-operated and franchisee locations. Payless Car Rental is a subsidiary of Avis Budget Group, Inc.

Responsiveness rating


What you need to know about Payless Car Rental

We receive many complaints about Payless. This customer was charged for scratches on the rental car that they had pointed out to the employee before taking possession of the vehicle. This customer was charged for damage that was not caused by them. And this customer was billed for a broken windshield several weeks after the initial rental period.

How to resolve a problem with Payless Car Rental

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

We strongly recommend beginning your complaint escalation process with the primary contact and working your way up the ladder.  Please allow each contact at least a week to respond before moving up to the next level.  Please do not go directly to the CEO until you have gone through each of the steps.



6 Sylvan Way
Parsippany, NJ 07054

Phone Contacts

Main: (973) 496-4700
Toll Free: (800) 729-5377

Fax: (303)-583-8084

Email Contacts

[email protected]

Customer Service Resources

Service Desk web form
Written communication:
Payless Corporate Customer Service
P.O. Box 699000
Tulsa, OK 74169-9000

Social Media Contacts


Also, try [email protected]

Executive Contacts

Primary Contact
David Holloway
Director Customer Service
6 Sylvan Way
Parsippany, NJ 07054
[email protected]

Secondary Contact
Justin Bryce
Customer Advocacy Manager
6 Sylvan Way
Parsippany, NJ 07054
[email protected]

Chief Executive
Joe Ferraro
Chief Executive Officer
6 Sylvan Way
Parsippany, NJ 07054
[email protected]

Related Posts