Payless Car Rental is a subsidiary of Avis Budget Group, Inc., based in Parsippany, N.J.
How to reach a person at Payless Car Rental
Main: (800) 729-5377
Payless Car Rental Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Payless Car Rental
We receive occasional complaints about Payless, but the company usually resolves them satisfactorily. This customer was charged for scratches on the rental car that they had pointed out to the employee before taking possession of the vehicle. This customer was charged for damage that was not caused by them. And this customer was billed for a broken windshield several weeks after the initial rental period.
How to solve a problem with Payless Car Rental
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Payless Car Rental physical address
379 Interpace Parkway
Parsippany, NJ 07054
Payless Car Rental social media channels
Payless Car Rental executive customer service contacts
Primary Contact
Justin Bryce
Senior Manager, Customer Advocacy
379 Interpace Parkway
Parsippany, NJ 07054
justin.bryce@avisbudget.com
Secondary Contact
Bjorn Fjordholm
Director, Customer Service
379 Interpace Parkway
Parsippany, NJ 07054
Bjorn.Fjordholm@avisbudget.com
Chief Executive
Joe Ferraro
379 Interpace Parkway
Parsippany, NJ 07054
joe.ferraro@avisbudget.com
Does Payless Car Rental have an online contact form?
Yes, you can find the online contact form here.
What is Payless Car Rental's mailing address?
Payless Corporate Customer Service
P.O. Box 699000
Tulsa, OK 74169-9000
How can I contact Payless Car Rental customer service?
Call (800) 729-5377 or email customer.service@paylesscar.com.
What are the customer service hours for Payless Car Rental?
Monday to Friday 7:30 a.m. to 7:30 p.m.; Saturday 8 a.m. to 4 p.m. (all times Central).
How can I make a reservation with Payless Car Rental?
You can make a reservation online through the Payless Car Rental website, by calling the reservation line at (800) 729-5377, or via the mobile app.
How do I modify or cancel a reservation?
Visit the “manage booking” section on the Payless Car Rental website or call customer service. Changes can also be made through the mobile app.
What is the cancellation policy for Payless Car Rental?
Cancellation policies vary depending on the rate type. Generally, prepaid reservations have stricter cancellation policies, while pay-at-the-counter reservations offer more flexibility. Check your reservation details for specific terms.
What documents do I need to rent a car from Payless Car Rental?
You need a valid driver’s license, a credit or debit card in your name, and in some locations, an additional form of ID such as a passport. International renters may need an International Driving Permit.
Does Payless Car Rental offer insurance coverage?
Yes, Payless Car Rental offers several insurance options, including Collision Damage Waiver (CDW), Liability Insurance Supplement (LIS), and Personal Accident Insurance (PAI). These can be added during the booking process or at the rental counter.
How do I report a problem with my rental car?
Contact the local Payless Car Rental location where you picked up the vehicle or call the customer service line at (800) 729-5377. For roadside assistance, the number should be provided in your rental agreement or inside the vehicle.
Can I return my Payless rental car after hours?
Yes, many Payless Car Rental locations offer after-hours return services. Check with the specific location for instructions on how to return the car after business hours.
What is Payless Car Rental’s fuel policy?
Payless Car Rental typically offers two fuel options: Prepay for a full tank of gas at a competitive rate or return the car with the same amount of fuel as when you picked it up. If you do not refuel the car, you will be charged a higher rate for the missing fuel.
Are there any age restrictions for renting a car from Payless?
Renters generally need to be at least 21 years old. Renters under 25 may be subject to a young driver surcharge and may have restrictions on the types of vehicles they can rent.
How can I join the Payless Perks Club?
Sign up on the Payless Car Rental website. Membership offers benefits such as faster reservations, exclusive offers, and special discounts.
What should I do if I leave something in the rental car?
Contact the rental location immediately if you leave an item in the car. Payless Car Rental will try to assist in recovering lost items, but the company is not responsible for personal belongings left in the vehicle.
How can I file a complaint or provide feedback?
Contact Payless Car Rental customer service at (800) 729-5377 or use the feedback form on the Payless Car Rental website.
What should I do if I have billing issues?
Contact Payless Car Rental customer service at (800) 729-5377 or email customer.service@paylesscar.com.
Can I extend my rental period?
Yes, you can extend your rental period, subject to vehicle availability and approval from Payless Car Rental. Contact customer service at (800) 729-5377 or email customer.service@paylesscar.com to arrange an extension.
How to get professional help with your Payless Car Rental problem
If you need help with Payless Car Rental, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
