Papa John’s is a pizza chain offering delivery and carryout options.
Papa Johns Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Papa Johns
What you need to know about Papa Johns
The company responds to most customer complaints in a satisfactory manner.
- Papa Johns’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Papa Johns with our insider guide or through its executive contacts.
- Papa Johns’ customer service policies are standard. Here are our frequently asked questions about Papa Johns.
Papa Johns customer service response times
Papa Johns’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Papa Johns’ customer service phone support is generally responsive, but wait times can vary. During peak hours such as dinner rushes, weekends, and major events, hold times may be longer. Customers often receive quicker responses for urgent order issues, while refund or corporate-related concerns may take longer. Call customer service at (877) 547-7272. |
| Email support | Papa Johns does not publicly list a direct customer service email, but users can reach the support team through its online contact form. |
| Live chat | Papa Johns live chat support is available on its website. Response times vary, but live chat is often quicker than phone support, especially for common issues such as order tracking, refunds, or account questions. |
| Social media | Papa Johns is active on social media platforms such as X, Facebook, Instagram, TikTok, and LinkedIn, where customers can reach out for support, promotions, and updates. |
| Help center/FAQ | Papa John’s help center and FAQ section provides answers to common customer inquiries, including orders, delivery, Papa Rewards, menu details, and payment issues. |
How to resolve a problem with Papa Johns
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Papa Johns mailing address
P.O. Box 99900
Louisville, KY 40269-9990
Papa Johns loyalty program
Papa John’s offers a rewards program called Papa Rewards, where customers earn points for every dollar spent.
Papa Johns social media channels
Papa Johns executive customer service contacts
Primary Contact
Madeline Chadwick
Chief Corporate Affairs Officer
P.O. Box 99900
Louisville, KY 40269-9990
madeline_chadwick@papajohns.com
Secondary Contact
Michael Jacobsen
Director of Operations
P.O. Box 99900
Louisville, KY 40269-9990
michael_jacobsen@papajohns.com
Chief Executive
Todd Penegor
P.O. Box 99900
Louisville, KY 40269-9990
todd_penegor@papajohns.com
Papa Johns customer service policies
What is Papa Johns' privacy policy?
Papa John’s privacy policy describes how the company collects, uses, stores, and protects customer information, including personal details, payment data, and browsing activity.
What are Papa Johns' terms of use?
Papa John’s terms of use set forth the rules and guidelines for using its website, mobile app, and services. It covers topics such as account responsibilities, ordering policies, payment terms, intellectual property rights, limitations of liability, and dispute resolution.
What are Papa Rewards' terms and conditions?
Papa Rewards terms and conditions outline the rules for earning and redeeming rewards points through Papa John’s loyalty program.
Papa Johns self-service links
How can I track my Papa Johns order?
Visit the website, log into your account, navigate to the “Track My Order” section, and enter your order details.
How do I manage my account information?
Visit the website, log into your account, navigate to the “My Account” section, and select the relevant options to update your personal information, payment methods, saved addresses, and communication preferences.
How can I check my Papa Rewards balance?
Visit the website, log into your account, navigate to the “Papa Rewards” section to view your current points and available rewards.
How can I contact Papa Johns' customer service?
Call (877) 547-7272.
Does Papa Johns have an online chat service?
Yes, Papa Johns can be contacted via an online chat service.
Do Papa Rewards points expire?
Yes, Papa Rewards points expire after 12 months if not redeemed.
How to get professional help with your Papa Johns problem
If you need help with Papa Johns, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Papa Johns?
Submit your review | |
I asked for extra sauce and even called them to a make sure they made it that way. It was so dry my brother commented it tasted more like a cheese stick than pizza. Barely any sauce at all, on both pizzas. Horrible. I’ve bought a lot of pizza from them this was in Pasco near road 68 tri cities Wa. Today was the worst experience. Will not buy papa John’s anymore after this.
20 years ago they were 5 stars. After booting the CEO for no reason and hostile takeover, the brand has steadily gone downhill in very bad way. They now use Door Dash to deliver, which insures your pizza will be cold. I tried one last time, and saw my Door Dash driver sitting at another restaurant for 25 minutes while the delivery on my pizza went up an equal amount of time. I tried to call to cancel, but pressing "5" to Speak to the Manager/Cancel Order had no one picking up. I called again and selected place another order and it was answered in 1 ring, but the girl was extremely rude and while she said she canceled the order, it was not. I called back again and finally was able to get a manager to answer, he canceled the order. But, 15 minutes later, the driver is at the door with the pizza. She can't speak English, I ask her in the little Spanish I knew if Tu Hable Engles, and she says NO. She proceeds to open an app on her phone and sticks it in my face. After some time I realize this is a translator and I explain through the app why I canceled the order. It's completely unacceptable to me that I have to use a translator to speak to any restaurant delivery and I reported this to the ICE Hotline. I also called the Papa John's manager again and received a different person. As I explained, all they did was laugh. No consolence, no concern, no apology. With the low reviews of all their locations, I'm flabbergasted that they are still in business. You lost a 20+ year old customer from your idiocy and nonsense!
They charged me for an order that kept updating from 530pm to close to 11pm. Despite my frantic attempt to figure out what was going on so I could feed my 3 year old boy, the store had no idea what had or was happening.
After an hour, I made my own pizza that I'm sure was much better than what I would have received if I ever did get it delivered.
I called customer support and talked to a rude person that sounded like she was to busy to provide any details of their process of handling customer complaints. To my extreme surprise, I received and email from the "Area manager" that evening.
The area manager sad they take issues like this seriously and he had instructed the local manager to issue a refund and let him know if there where any other datils.
I sent him all the screen shoots of what happened and explained that just a refund was not going to retain me as a customer. Also, that have wasted too much time dealing with this nonsense.
Its been over a week and here I am with no refund or resolution. Now I have to waste time warning customers of Papa Johns about their complete lack of management and accountability.
Beware! They are extremely unreliable and criminal in this case.
I have a BIG problem with a promotion coupon, and I can't get in touch with any help from customer care dept. Can't get through on phone. Pathetic service!
Since Papa Johns started using DoorDash, I can't order delivery. I wait over three hours if I even get the pizza.