Papa John’s is a pizza chain offering delivery and carryout options.
Papa Johns Responsiveness rating
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What you need to know about Papa Johns
The company responds to most customer complaints in a satisfactory manner.
- Papa Johns’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Papa Johns with our insider guide or through its executive contacts.
- Papa Johns’ customer service policies are standard. Here are our frequently asked questions about Papa Johns.
Papa Johns customer service response times
Papa Johns’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Papa Johns’ customer service phone support is generally responsive, but wait times can vary. During peak hours such as dinner rushes, weekends, and major events, hold times may be longer. Customers often receive quicker responses for urgent order issues, while refund or corporate-related concerns may take longer. Call customer service at (877) 547-7272. |
| Email support | Papa Johns does not publicly list a direct customer service email, but users can reach the support team through its online contact form. |
| Live chat | Papa Johns live chat support is available on its website. Response times vary, but live chat is often quicker than phone support, especially for common issues such as order tracking, refunds, or account questions. |
| Social media | Papa Johns is active on social media platforms such as X, Facebook, Instagram, TikTok, and LinkedIn, where customers can reach out for support, promotions, and updates. |
| Help center/FAQ | Papa John’s help center and FAQ section provides answers to common customer inquiries, including orders, delivery, Papa Rewards, menu details, and payment issues. |
How to resolve a problem with Papa Johns
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Papa Johns mailing address
P.O. Box 99900
Louisville, KY 40269-9990
Papa Johns loyalty program
Papa John’s offers a rewards program called Papa Rewards, where customers earn points for every dollar spent.
Papa Johns social media channels
Papa Johns executive customer service contacts
Primary Contact
Madeline Chadwick
Chief Corporate Affairs Officer
P.O. Box 99900
Louisville, KY 40269-9990
madeline_chadwick@papajohns.com
Secondary Contact
Michael Jacobsen
Director of Operations
P.O. Box 99900
Louisville, KY 40269-9990
michael_jacobsen@papajohns.com
Chief Executive
Todd Penegor
P.O. Box 99900
Louisville, KY 40269-9990
todd_penegor@papajohns.com
Papa Johns customer service policies
What is Papa Johns' privacy policy?
Papa John’s privacy policy describes how the company collects, uses, stores, and protects customer information, including personal details, payment data, and browsing activity.
What are Papa Johns' terms of use?
Papa John’s terms of use set forth the rules and guidelines for using its website, mobile app, and services. It covers topics such as account responsibilities, ordering policies, payment terms, intellectual property rights, limitations of liability, and dispute resolution.
What are Papa Rewards' terms and conditions?
Papa Rewards terms and conditions outline the rules for earning and redeeming rewards points through Papa John’s loyalty program.
Papa Johns self-service links
How can I track my Papa Johns order?
Visit the website, log into your account, navigate to the “Track My Order” section, and enter your order details.
How do I manage my account information?
Visit the website, log into your account, navigate to the “My Account” section, and select the relevant options to update your personal information, payment methods, saved addresses, and communication preferences.
How can I check my Papa Rewards balance?
Visit the website, log into your account, navigate to the “Papa Rewards” section to view your current points and available rewards.
How can I contact Papa Johns' customer service?
Call (877) 547-7272.
Does Papa Johns have an online chat service?
Yes, Papa Johns can be contacted via an online chat service.
Do Papa Rewards points expire?
Yes, Papa Rewards points expire after 12 months if not redeemed.
How to get professional help with your Papa Johns problem
If you need help with Papa Johns, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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