Papa Johns

Papa John's is a pizza chain offering delivery and carryout options.

Telephone
Main : (877) 547-7272
Mailing address
P.O. Box 99900
Louisville, KY 40269-9990
Website
papajohns.com

What you need to know about Papa Johns

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Papa Johns

Try self-service first

Use our proven resolution methods, or Papa Johns’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Papa Johns respond?

Phone support
Papa Johns' customer service phone support is generally responsive, but wait times can vary. During peak hours such as dinner rushes, weekends, and major events, hold times may be longer. Customers often receive quicker responses for urgent order issues, while refund or corporate-related concerns may take longer.

Call customer service at (877) 547-7272.
Email support
Papa Johns does not publicly list a direct customer service email, but users can reach the support team through its online contact form.
Live chat
Papa Johns live chat support is available on its website. Response times vary, but live chat is often quicker than phone support, especially for common issues such as order tracking, refunds, or account questions.
Social media
Papa Johns is active on social media platforms such as X, Facebook, Instagram, TikTok, and LinkedIn, where customers can reach out for support, promotions, and updates.
Help center/FAQ
Papa John’s help center and FAQ section provides answers to common customer inquiries, including orders, delivery, Papa Rewards, menu details, and payment issues.
Verified contacts

Papa Johns customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jenna Bromberg
Chief Marketing Officer
Secondary
Kevin Vasconi
Chief Digital and Technology Officer
Chief Executive
Todd Penegor
Chief Executive

Papa Johns customer service policies

Papa John’s privacy policy describes how the company collects, uses, stores, and protects customer information, including personal details, payment data, and browsing activity.

Papa Johns loyalty program

Papa John’s offers a rewards program called Papa Rewards, where customers earn points for every dollar spent.

Frequently asked questions about Papa Johns

Call (877) 547-7272.
Yes, Papa Johns can be contacted via an online chat service.
Yes, Papa Rewards points expire after 12 months if not redeemed.

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