Oracle

Oracle is a multinational technology company that produces database management systems, cloud applications, and enterprise software solutions.

Telephone
Customer service : (737) 867-1000
Mailing address
500 Oracle Parkway
Redwood Shores, CA 94065
Website
oracle.com

What you need to know about Oracle

Oracle’s customer service response times generally depend on elements such as the type of support plan, the severity of the issue, and the volume of inquiries. Higher-tier support plans often provide faster response times for critical or complex issues. For less urgent matters, response times may be slower, as the matters are handled based on priority levels.

How to resolve a problem with Oracle

Try self-service first

Use our proven resolution methods, or Oracle’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Oracle respond?

Phone support
Oracle's customer service phone support response times can vary based on several factors. The type of support plan you have plays a significant role, with higher-tier plans such as Premier or Advanced offering quicker response times compared to the Standard plan. Additionally, response times depend on the severity of the issue, with critical or urgent problems typically prioritized for faster resolution.

Call customer service at (737) 867-1000.
Email support
Oracle does not typically provide a direct customer service email address on the website for general inquiries. Instead, the company directs users to its Oracle Support portal for case management and communication. Through this portal, customers can submit support requests, track cases, and interact with Oracle's support team.
Live chat
Oracle’s customer service live chat support response times can vary based on elements such as support plan, issue severity, and overall demand. For customers with higher-tier support plans such as Premier or Advanced, live chat responses are generally quicker, as these plans prioritize faster resolution times. The severity of the issue also affects response times—critical cases are handled more promptly.
Social media
Oracle’s customer service support through social media channels, such as X or LinkedIn, is typically intended for general inquiries, updates, and non-urgent support issues. Response times via social media can vary depending on the platform, the nature of the request, and the volume of inquiries. Here's how to reach Oracle via social media.
Help center/FAQ
Oracle's help center and FAQ support are designed to provide self-service solutions, offering immediate access to common issues, troubleshooting guides, and product documentation. Response times through this channel are essentially instant, as the information is available for users to access at any time.
Verified contacts

Oracle customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Catherine Blackmore
Leader in Customer Success
Secondary
Gary Miller
Customer Success Officer, Executive Vice President
Chief Executive
Safra Catz
Chief Executive

Oracle customer service policies

Oracle's privacy policy details how the company collects, uses, and shares personal information. It explains the types of data Oracle gathers, how they are processed, and the rights users have over their data.

Oracle loyalty program

Oracle does not offer a loyalty program.

Frequently asked questions about Oracle

Call (737) 867-1000.
Yes, Oracle has an online chat service.
Yes, Oracle offers free trials for many of its cloud services, allowing users to test various products such as Oracle Cloud Infrastructure and Oracle Autonomous Database.

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