Oracle is a multinational technology company that produces database management systems, cloud applications, and enterprise software solutions.
Oracle Responsiveness rating
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What you need to know about Oracle
Oracle’s customer service response times generally depend on elements such as the type of support plan, the severity of the issue, and the volume of inquiries. Higher-tier support plans often provide faster response times for critical or complex issues. For less urgent matters, response times may be slower, as the matters are handled based on priority levels.
- Oracle’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Oracle with our insider guide or through its executive contacts.
- Oracle’s customer service policies are standard. Here are our frequently asked questions about Oracle.
Oracle customer service response times
Oracle’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Oracle’s customer service phone support response times can vary based on several factors. The type of support plan you have plays a significant role, with higher-tier plans such as Premier or Advanced offering quicker response times compared to the Standard plan. Additionally, response times depend on the severity of the issue, with critical or urgent problems typically prioritized for faster resolution. Call customer service on (737) 867-1000. |
| Email support | Oracle does not typically provide a direct customer service email address on the website for general inquiries. Instead, the company directs users to its Oracle Support portal for case management and communication. Through this portal, customers can submit support requests, track cases, and interact with Oracle’s support team. |
| Live chat | Oracle’s customer service live chat support response times can vary based on elements such as support plan, issue severity, and overall demand. For customers with higher-tier support plans such as Premier or Advanced, live chat responses are generally quicker, as these plans prioritize faster resolution times. The severity of the issue also affects response times—critical cases are handled more promptly. |
| Social media | Oracle’s customer service support through social media channels, such as Twitter or LinkedIn, is typically intended for general inquiries, updates, and non-urgent support issues. Response times via social media can vary depending on the platform, the nature of the request, and the volume of inquiries. Here’s how to reach Oracle via social media. |
| Help center/FAQ | Oracle’s help center and FAQ support are designed to provide self-service solutions, offering immediate access to common issues, troubleshooting guides, and product documentation. Response times through this channel are essentially instant, as the information is available for users to access at any time. |
How to resolve a problem with Oracle
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Oracle mailing address
500 Oracle Parkway
Redwood Shores, CA 94065
Oracle executive customer service contacts
Primary Contact
Catherine Blackmore
Leader in Customer Success
500 Oracle Parkway
Redwood Shores, CA 94065
catherine.blackmore@oracle.com
Secondary Contact
Gary Miller
Customer Success Officer, Executive Vice President
500 Oracle Parkway
Redwood Shores, CA 94065
gary.miller@oracle.com
Chief Executive
Safra Catz
500 Oracle Parkway
Redwood Shores, CA 94065
safra.catz@oracle.com
How can I contact Oracle customer service?
Call (737) 867-1000.
Does Oracle have an online chat service?
Yes, Oracle has an online chat service.
What are Oracle's cloud services?
Yes, Oracle offers free trials for many of its cloud services, allowing users to test various products such as Oracle Cloud Infrastructure and Oracle Autonomous Database.
How to get professional help with your Oracle problem
If you need help with Oracle, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.