On Call International Customer Service Contacts

On Call International provides medical evacuation and emergency assistance for travelers.

How to reach a person at On Call International

Toll Free: (800) 575-5014

On Call International Responsiveness rating


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What you need to know about On Call International

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with On Call International

Like most companies, On Call International normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with On Call International. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

On Call International mailing address

11 Manor Parkway
Salem, NH 03079

On Call International social media channels


On Call International executive customer service contacts

Primary Contact
Kristen O’Neil
Client Relationship Manager
11 Manor Parkway
Salem, NH 03079
[email protected]


Secondary Contact
Jennifer Brunelle
Vice President Of Claims
11 Manor Parkway
Salem, NH 03079
[email protected]


Kristin Toth
Vice President of Operations
11 Manor Parkway
Salem, NH 03079
[email protected]


Chief Executive
Tom Davidson
11 Manor Parkway
Salem, NH 03079
[email protected]


Frequently asked questions about On Call International

What should I do if I have an emergency?

If you are on your trip and have an emergency, you can contact the 24/7 Global Response Center at (800) 575-5014 (toll free U.S. or Canada) or (603) 328-1926 (anywhere in the world). You can also email for emergencies at [email protected].

Does On Call International have an online contact form?

Yes, you can find the online contact form here.

How can I contact On Call International customer service?

What services does On Call International provide?

On Call International provides a range of services, including emergency medical evacuation, travel assistance, pre-trip planning, medical referrals, travel security assistance, and travel risk management.

How can I find out more about my On Call International coverage?

Log into your account on the On Call International website, reviewing your membership or policy documents, or contacting customer service.

How do I file a claim with On Call International?

Download the claim form from the On Call International website, complete it, and submit it along with any required documentation via email, fax, or mail as instructed in the form.

What kind of travel security assistance does On Call International provide?

On Call International offers travel security assistance including security evacuation, real-time security intelligence, risk assessments, and crisis response services for travelers facing security threats.

Can I get assistance from On Call International for non-emergency travel issues?

Yes. On Call International provides assistance for non-emergency travel issues such as travel delays, lost luggage, and minor medical issues. You can contact them via their customer service number for help with these matters. Call (800) 575-5014 or email [email protected].

Who owns On Call International?

It is owned by HCC Insurance Holdings, Inc

How to get professional help with your On Call International problem

If you need help with On Call International, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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