Olaplex Customer Service Contacts

Olaplex is a haircare brand that focuses on products designed to repair and strengthen damaged hair.

Telephone

Main : (800) 665-4086

support@olaplex.com

Mailing address

1187 Coast Village Road, Suite 1-520
Santa Barbara, CA 93108-2737

Website

olaplex.com

What you need to know about Olaplex Customer Service Contacts

Olaplex’s customer service typically responds within 1 to 2 business days for email inquiries, and phone or live chat support is usually available during business hours for quicker assistance.

Olaplex’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Olaplex with our insider guide or through our executive contacts.
Olaplex's customer service policies are standard. Here are our frequently asked questions about Olaplex.

How to resolve a problem with Olaplex Customer Service Contacts

Try self-service first

Use our proven resolution methods, or Olaplex Customer Service Contacts’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Olaplex Customer Service Contacts respond?

Phone support

Response times can vary, but calling during business hours generally results in quicker assistance. Call (800) 665-4086.

Live chat

Live chat usually provides immediate or real time responses during operating hours.

Social media

Social media responses typically take 24 to 48 hours on business days.

Philosophy typically responds within 1 to 2 business days. Email support@olaplex.com.

Verified contacts

Olaplex Customer Service Contacts customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Catherine Dunleavy

COO

catherine.dunleavy@olaplex.com

Secondary

Shah Nagree

SVP Operations

shah@olaplex.com

Chief Executive

Amanda Baldwin

Chief Executive

amanda.baldwin@olaplex.com

Olaplex Customer Service Contacts self-service links

Information about returning Olaplex products, including eligibility and instructions, is on the returns page on Olaplex’s website.

Visit the returns page on Olaplex’s website.
Review the conditions for returns, such as time limits and product eligibility.
Follow the instructions to initiate a return, including completing the return request form if required.
Package the product securely and send it to the specified return address.

Olaplex Customer Service Contacts customer service policies

Olaplex's privacy policy explains the collection, use, sharing, and protection of personal information through its website, mobile app, and customer interactions. The policy covers data such as names, contact details, and purchase history, which are used to manage accounts, process orders, and enhance services. Personal data may be shared with affiliates and service providers, including international transfers with appropriate safeguards. Users have rights to access, correct, or delete their data.

Olaplex Customer Service Contacts loyalty program

Olaplex offers a Pro Rewards Program designed for professionals in the beauty industry. This program allows members to earn rewards based on their purchases of qualifying Olaplex products

Frequently asked questions about Olaplex

Call Olaplex at (800) 665-4086 or email support@olaplex.com.

To return a product, visit the returns page on Olaplex’s website, check the eligibility criteria, and follow the provided instructions.

Yes, free shipping may be available during promotions or for orders over a specific amount. Check the shipping page for current offers.

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