Olaplex Customer Service Contacts

Olaplex’s privacy policy explains the collection, use, sharing, and protection of personal information through its website, mobile app, and customer interactions. The policy covers data such as names, contact details, and purchase history, which are used to manage accounts, process orders, and enhance services. Personal data may be shared with affiliates and service providers, including international transfers with appropriate safeguards. Users have rights to access, correct, or delete their data.

Olaplex’s terms and conditions govern the use of its website and the purchase of products or services offered through it. By accessing the site or making a purchase, users agree to these terms, which include provisions such as mandatory individual arbitration for dispute resolution, waiving the right to jury trials and class actions. Users must be of legal age in their jurisdiction and are prohibited from using the site or its content for unlawful purposes. Olaplex reserves the right to refuse service, limit or cancel orders, and modify or discontinue products or services without notice. All content on the site is protected by intellectual property laws, and unauthorized use is prohibited. The terms are governed by the laws of Delaware, and Olaplex may update them at any time.

The disclaimer, which provides important information about the use and limitations of Olaplex’s website and products, is on the disclaimer page on Olaplex’s website.

Information about returning Olaplex products, including eligibility and instructions, is on the returns page on Olaplex’s website.

• Visit the returns page on Olaplex’s website.
• Review the conditions for returns, such as time limits and product eligibility.
• Follow the instructions to initiate a return, including completing the return request form if required.
• Package the product securely and send it to the specified return address.

Shipping information, including delivery times, rates, and available regions, is on the shipping page on Olaplex’s website.

• Navigate to the shipping page on Olaplex’s website.
• Check available shipping options, including standard and expedited delivery.
• Review delivery times based on your location.
• Confirm current shipping promotions, if applicable.

Olaplex’s community guidelines, which outline expectations for respectful and inclusive interactions on its platforms, are on the community guidelines page of its website.

• Go to the community guidelines page on Olaplex’s website.
• Read through the principles for engaging in discussions on social media and other platforms.
• Ensure adherence to the rules for maintaining a positive and respectful community environment.
• Contact Olaplex for questions or clarifications about the guidelines.