Olaplex is a haircare brand known for its professional-grade products designed to repair and strengthen damaged hair.
Olaplex Responsiveness rating
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What you need to know about Olaplex
Olaplex’s customer service typically responds within 1 to 2 business days for email inquiries, and phone or live chat support is usually available during business hours for quicker assistance.
- Olaplex’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Olaplex with our insider guide or through our executive contacts.
- Olaplexs customer service policies are standard. Here are our frequently asked questions about Olaplex.
Olaplex customer service response times
Customer opinions on Olaplex’s customer service response times across various platforms vary:
| Phone support | Response times can vary, but calling during business hours generally results in quicker assistance. Call (800) 665-4086. |
| Live chat | Live chat usually provides immediate or realtime responses during operating hours. |
| Social media | Social media responses typically take 24 to 48 hours on business days. |
| Philosophy typically responds within 1 to 2 business days. Email support@olaplex.com. |
How to resolve a problem with Olaplex
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Olaplex mailing address
1187 Coast Village Road
Suite 1-520
Santa Barbara, CA 93108-2737
Olaplex loyalty program
Olaplex offers a Pro Rewards Program designed for professionals in the beauty industry. This program allows members to earn rewards based on their purchases of qualifying Olaplex products
Olaplex social media channels
Olaplex executive customer service contacts
Primary Contact
Catherine Dunleavy
COO
1187 Coast Village Road
Suite 1-520
Santa Barbara, CA 93108-2737
catherine.dunleavy@olaplex.com
Secondary Contact
Shah Nagree
SVP Operations
1187 Coast Village Road
Suite 1-520
Santa Barbara, CA 93108-2737
shah@olaplex.com
Chief Executive
Amanda Baldwin
1187 Coast Village Road
Suite 1-520
Santa Barbara, CA 93108-2737
amanda.baldwin@olaplex.com
Olaplex customer service policies
Where can I find Olaplex's privacy policy?
Olaplex’s privacy policy, which explains how personal data is collected, used, and protected, is available on the privacy policy page of its website.
Does Olaplex have an accessibility policy?
Yes, Olaplex provides an accessibility policy to ensure its website and services are accessible to all users. Details can be found on the accessibility page on its website.
Where can I find the disclaimer for Olaplex?
The disclaimer, which provides important information about the use and limitations of Olaplex’s website and products, can be found on the disclaimer page on Olaplex’s website.
Olaplex self-service links
Where can I find information about Olaplex’s return policy?
Information about returning Olaplex products, including eligibility and instructions, can be found on the returns page on Olaplex’s website.
- Visit the returns page on Olaplex’s website.
- Review the conditions for returns, such as time limits and product eligibility.
- Follow the instructions to initiate a return, including completing the return request form if required.
- Package the product securely and send it to the specified return address.
Where can I find shipping details for Olaplex products?
Shipping information, including delivery times, rates, and available regions, can be found on the shipping page on Olaplex’s website.
- Navigate to the shipping page on Olaplex’s website.
- Check available shipping options, including standard and expedited delivery.
- Review delivery times based on your location.
- Confirm current shipping promotions, if applicable.
What are Olaplex’s community guidelines?
Olaplex’s community guidelines, which outline expectations for respectful and inclusive interactions on its platforms, can be found on the community guidelines page of its website.
- Go to the community guidelines page on Olaplex’s website.
- Read through the principles for engaging in discussions on social media and other platforms.
- Ensure adherence to the rules for maintaining a positive and respectful community environment.
- Contact Olaplex for questions or clarifications about the guidelines.
How can I contact Olaplex customer service?
Call Olaplex at 800) 665-4086 or email support@olaplex.com.
How do I return an Olaplex product?
To return a product, visit the returns page on Olaplex’s website, check the eligibility criteria, and follow the provided instructions.
Does Olaplex offer free shipping?
Free shipping may be available during promotions or for orders over a specific amount. Check the shipping page for current offers.
How to get professional help with your Olaplex problem
If you need help with Olaplex, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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