OfferUp

OfferUp does not provide a direct customer service phone number on its website.

OfferUp does not provide a direct customer service email address on its website.

OfferUp’s customer service live chat support response times can vary based on several elements. Typically, live chat is faster than email support but may take longer than phone support, especially during peak times or high inquiry volumes.

Live chat is available 7 days a week from 9 a.m. to 7 .m. Pacific time.

OfferUp’s customer service support via social media can be an efficient way to get assistance, but response times can vary based on several elements. Social media platforms such as X, Facebook, and Instagram are often used for quick interactions, but response times can be influenced by the volume of messages OfferUp is receiving, the complexity of the issue, and the platform you're using. Typically, you might receive a reply within a few hours to a day, but it could take longer if there is a backlog or if your inquiry requires more detailed attention.

Here's how to reach OfferUp via social media.

OfferUp’s customer service help center and FAQ support are designed to provide quick answers and solutions without the need to wait for direct interaction with a support agent. This self-service option is usually the fastest way to resolve common issues, as the help center is available 24/7 and offers immediate access to a wide range of resources. Since the FAQ and help center are automated, you won’t experience any wait times.