OfferUp is a platform for buying and selling items.
How to reach a person at OfferUp
OfferUp Responsiveness rating
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What you need to know about OfferUp
The company responds to most customer complaints in a satisfactory manner.
- OfferUp’s customer service response times may vary depending on the method of contact, inquiry volume, and the nature of the issue.
- You can resolve a problem with OfferUp using our insider guide or by reaching out to its executive contacts.
- OfferUp’s customer service policies are standard. Here are answers to frequently asked questions about OfferUp.
OfferUp customer service response times
OfferUp’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | OfferUp does not provide a direct customer service phone number on its website. |
| Email support | OfferUp does not provide a direct customer service email address on its website. |
| Live chat | OfferUp’s customer service live chat support response times can vary based on several elements. Typically, live chat is faster than email support but may take longer than phone support, especially during peak times or high inquiry volumes. Live chat is available 7 days a week from 9 a.m. to 7 .m. Pacific time. |
| Social media | OfferUp’s customer service support via social media can be an efficient way to get assistance, but response times can vary based on several elements. Social media platforms such as X, Facebook, and Instagram are often used for quick interactions, but response times can be influenced by the volume of messages OfferUp is receiving, the complexity of the issue, and the platform you’re using. Typically, you might receive a reply within a few hours to a day, but it could take longer if there is a backlog or if your inquiry requires more detailed attention. Here’s how to reach OfferUp via social media. |
| Help center/FAQ | OfferUp’s customer service help center and FAQ support are designed to provide quick answers and solutions without the need to wait for direct interaction with a support agent. This self-service option is usually the fastest way to resolve common issues, as the help center is available 24/7 and offers immediate access to a wide range of resources. Since the FAQ and help center are automated, you won’t experience any wait times. |
How to resolve a problem with OfferUp
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.OfferUp mailing address
110 110th Avenue NE
Suite 500
Bellevue, WA 98004
OfferUp loyalty program
OfferUp does not have a loyalty program.
OfferUp social media channels
OfferUp executive customer service contacts
Primary Contact
Michael Eggers
Chief Operating Officer
110 110th Avenue NE
Suite 500
Bellevue, WA 98004
michael.eggers@offerup.com
Secondary Contact
Ian Fliflet
Chief Growth Officer
110 110th Avenue NE
Suite 500
Bellevue, WA 98004
ian@offerup.com
Chief Executive
Todd Dunlap
110 110th Avenue NE
Suite 500
Bellevue, WA 98004
todd.dunlap@offerup.com
OfferUp customer service policies
What are OfferUp's terms of use?
OfferUp’s terms of use outline the rules and responsibilities for using the platform. Users must be at least 18 years old and are required to provide accurate information when creating an account.
What is OfferUp's privacy policy?
OfferUp’s privacy policy outlines how the company collects, uses, and protects user information. It details the types of personal data collected, such as account information, transaction details, and browsing activity.
What is OfferUp's accessibility statement?
OfferUp’s accessibility statement outlines the steps the company takes to ensure that its platform is accessible to all users, including those with disabilities.
OfferUp self-service links
How do I update my shipping address?
Visit the OfferUp website or open the app, go to “Account Settings,” and update your shipping address under the “Profile” or “Payment Methods” section.
How do I block someone on OfferUp?
Visit the OfferUp website or open the app, go to the user’s profile, and select the “Block” option from the menu.
How do I report an issue with a listing on OfferUp?
Visit the listing page that you want to report. Click on the three dots in the upper-right corner of the listing and select the “Report” option to submit your concern.
Does OfferUp have an online chat service?
Yes, OfferUp has an online chat service.
How do I create an account?
Download the OfferUp app, sign up using your email address, phone number, or social media accounts, and follow the prompts to set up your profile.
How to get professional help with your OfferUp problem
If you need help with OfferUp, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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