Norwegian Cruise Line (NCL)

Norwegian Cruise Line Corporation Ltd. (Norwegian), a wholly owned subsidiary of Norwegian Cruise Line Holdings Ltd., is an American company operating cruise line, headquartered in Miami, FL.  The company is best known for its Freestyle Cruising concept, which means that there are no set times or seating arrangements for meals, nor is formal attire required.

7665 Corporate Center Dr.
Miami, FL 33126
https://www.ncl.com/


Phone Contacts

Main: (305) 436-4000
Customer Service: (866) 234-7350
Toll Free: (866) 625-1164
International: (305) 436-4000


Email Contacts

Instead of email, NCL has a system to submit messages and documents via their website. It is important to use the right system depending on whether the cruise has sailed already or not.

Before the cruise has sailed:  https://www.ncl.com/no/en/case-submission/pre-cruise

After the cruise has completed: https://www.ncl.com/no/en/case-submission

NCL has a reputation for protecting its customer loyalty base if the resolution request is reasonable but does not react positively to threats or over-reaching. Remember to state your proposed solution with specificity and keep it reasonable.

 


Customer Service Resources

Leadership Team

Passenger Bill of Rights

Ticket Contract

Book Safe Travel Protection


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Katina Athanasiou
Chief Sales Officer
7665 Corporate Center Dr.
Miami, FL 33126
[email protected]

Secondary Contact
Chad Berkshire
Senior Vice President, Revenue Management
7665 Corporate Center Dr.
Miami, FL 33126
[email protected]

David J. Herrera
Senior Vice President, Brand Finance & Strategy
7665 Corporate Center Dr.
Miami, FL 33126
[email protected]

Chief Executive
Harry Sommer
President and Chief Executive Officer
7665 Corporate Center Dr.
Miami, FL 33126
(305) 436-4000
[email protected]

Mr. Stuart’s Twitter account


Last updated: August 4, 2020.