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Norwegian Cruise Line (NCL) Customer Service Contacts

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Norwegian Cruise Line Corporation (NCL) is an American company operating cruise line headquartered in Miami. The company is best known for its Freestyle Cruising concept, which means that there are no set times or seating arrangements for meals, nor is formal attire required.

Responsiveness rating

rating
3/5

Norwegian Cruise Line (NCL) often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about NCL

NCL runs a tight ship, when it comes to customer service. But we still get complaints, notably during the pandemic when cruise credits began to expire. NCL handles most complaints well, giving priority to repeat customers.

How to solve a problem with NCL

NCL has a reputation for protecting its customer loyalty base if the resolution request is reasonable but does not react positively to threats or over-reaching. Remember to state your proposed solution with specificity and keep it reasonable. For tips on how to resolve a problem with NCL, check out our guide to cruising.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

7665 Corporate Center Dr.
Miami, FL 33126
https://www.ncl.com/

Phone Contacts

Main: (305) 436-4000
Customer Service: (866) 234-7350
Toll Free: (866) 625-1164
International: (305) 436-4000

Before your cruise:  800-327-7030 Hours of Operation  Mon-Fri: 8am – Midnight ET, Sat-Sun: 9am – 9pm ET

After your cruise:  https://www.ncl.com/case-submission

Social Media Contacts

Facebook

Executive Contacts

Primary Contact
Katty Byrd
Vice President, Guest Services
7665 Corporate Center Dr.
Miami, FL 33126
[email protected]

Secondary Contact
Chad Berkshire
Senior Vice President, Revenue Management
7665 Corporate Center Dr.
Miami, FL 33126
[email protected]

David J. Herrera
Senior Vice President, Brand Finance & Strategy
7665 Corporate Center Dr.
Miami, FL 33126
[email protected]

Chief Executive
Harry Sommer
President and Chief Executive Officer
7665 Corporate Center Dr.
Miami, FL 33126
(305) 436-4000
[email protected]

35676

This contact was published on December 26, 2014 and updated on September 25, 2023.