Northern Trust is a global financial services company that provides wealth management, asset management, and banking solutions.
Northern Trust Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Northern Trust
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Northern Trust
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Northern Trust mailing address
50 South LaSalle Street
Chicago, IL 60603
Northern Trust executive customer service contacts
Primary Contact
Lisa Chen
Head of Client Services
50 South LaSalle Street
Chicago, IL 60603
lisa.chen@northerntrust.com
Secondary Contact
Cathy Nguyen
Senior Head of Client Services
50 South LaSalle Street
Chicago, IL 60603
cathy.nguyen@northerntrust.com
Chief Executive
Michael G. O’Grady
Vice President, Customer Service
50 South LaSalle Street
Chicago, IL 60603
michael.ogrady@northerntrust.com
How can I contact Northern Trust customer service?
Call (888) 635-5350.
Does Northern Trust have an online contact form?
Yes, you can find the online contact form here.
How do I reset my Northern Trust online banking password?
On the login page of Northern Trust Online Banking, click on “Forgot Password?” and follow the instructions to reset your password.
How do I report a lost or stolen Northern Trust card?
Call (888) 635-5350.
How to get professional help with your Northern Trust problem
If you need help with Northern Trust, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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