Norse

Norse, known as Norse Atlantic Airways, is a Norwegian low-cost airline operating transatlantic flights between Europe and North America.

Mailing address
Oksenøyveien 3, 1366 Lysaker
Norway
Website
flynorse.com

What you need to know about Norse

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Norse

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Norse customer service executives

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Primary
Bård Nordhagen
Chief Customer and Communication Officer
Secondary
Thom-Arne Norheim
Chief Operating Officer and Accountable Manager
President and Chief Executive Officer
Eivind Roald
President and Chief Executive Officer

Frequently asked questions about Norse

Email contact@flynorse.com
The baggage policy varies depending on the fare type and route. Generally, you are allowed one carry-on bag and one personal item. Checked baggage allowances and fees can be found on their website or by contacting customer service at contact@flynorse.com
Refund requests and complaints can be submitted through the website or by contacting customer service at contact@flynorse.com
If your flight is delayed or canceled, Norse will notify you via email or SMS. You can also check the status of your flight on the website. For assistance, contact customer service at contact@flynorse.com
Yes, you can select your seat in advance when booking your ticket or later through the "Manage Booking" section on the website. Fees may apply depending on your fare type.
You can check in online through the website starting 24 hours before your flight's departure. Alternatively, you can check in at the airport.
Yes, Norse Atlantic Airways provides special assistance for passengers with disabilities. You can request assistance when booking your ticket or by contacting customer service at contact@flynorse.com

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