Norse, known as Norse Atlantic Airways, is a Norwegian low-cost airline operating transatlantic flights between Europe and North America.
Norse Atlantic Airways Responsiveness rating
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What you need to know about Norse
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Norse
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Norse mailing address
Oksenøyveien 3
1366 Lysaker
Norse executive customer service contacts
Primary Contact
Espen Høiby
Chief Operating Officer
Oksenøyveien 3
1366 Lysaker
espen.hoiby@flynorse.com
Secondary Contact
Larsen D. Larsen
Chief Commercial Officer
Oksenøyveien 3
1366 Lysaker, Norway
larsen.arsen@flynorse.com
Chief Executive
Bjorn Tore Larsen
Oksenøyveien 3
1366 Lysaker
Norway,
bjorn.larsen@flynorse.com
How can I contact Norse customer service?
Call (929) 207-0088 or email customer.service@flynorse.com.
How can I make a reservation or change my booking?
You can make a reservation or change your booking online through the website or by contacting customer service at (929) 207-0088 or email customer.service@flynorse.com.
What is the baggage policy for Norse Atlantic Airways?
The baggage policy varies depending on the fare type and route. Generally, you are allowed one carry-on bag and one personal item. Checked baggage allowances and fees can be found on their website or by contacting customer service at (929) 207-0088 or email customer.service@flynorse.com.
How can I request a refund or make a complaint?
Refund requests and complaints can be submitted through the website or by contacting customer service at (929) 207-0088 or email customer.service@flynorse.com. Be sure to provide your booking reference and details of your request.
What should I do if my flight is delayed or canceled?
If your flight is delayed or canceled, Norse will notify you via email or SMS. You can also check the status of your flight on the website. For assistance, contact customer service (929) 207-0088 or email customer.service@flynorse.com.
Can I select my seat in advance?
Yes, you can select your seat in advance when booking your ticket or later through the “Manage Booking” section on the website. Fees may apply depending on your fare type.
How can I check in for my flight?
You can check in online through the website starting 24 hours before your flight’s departure. Alternatively, you can check in at the airport.
Does Norse Atlantic Airways offer special assistance for passengers with disabilities?
Yes, Norse Atlantic Airways provides special assistance for passengers with disabilities. You can request assistance when booking your ticket or by contacting customer service at (929) 207-0088 or email customer.service@flynorse.com at least 48 hours before your flight.
How to get professional help with your Norse Atlantic Airways problem
If you need help with Norse Atlantic Airways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.