NJM Insurance Group offers products including auto, home, renters, and workers’ compensation insurance.
NJM Insurance Group Responsiveness rating
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What you need to know about NJM Insurance Group
NJM Insurance Group’s response times to customer service inquiries can vary depending on the volume of requests and the nature of the inquiry.
- The response times for NJM Insurance Group’s customer service may vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve an issue with NJM Insurance Group by using our insider guide or by reaching out through its executive contacts.
- NJM Insurance Group’s customer service policies adhere to standard procedures. Below are some frequently asked questions about the company.
NJM Insurance Group customer service response times
NJM Insurance Group’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | NJM Insurance Group’s customer service phone support operates Monday through Friday from 7 a.m. to 9 p.m. Eastern Standard Time, and on Saturday from 8:30 a.m. to 4:30 p.m. Eastern Standard Time. Response times can vary depending on call volume, and longer hold times may occur during peak periods, such as early mornings or just after the weekend. Call customer service at (800) 232-6600. |
| Email support | NJM Insurance Group does not list a specific customer service email for general inquiries on the website. However, for email support, the company provides a contact form on the “Contact Us” page. Response times via email can vary, but typically, you can expect to receive a reply within 1 to 3 business days during standard operating hours, which are Monday to Friday, 7 a.m. to 9 p.m. Eastern Standard Time, and Saturday, 8:30 a.m. to 4:30 p.m. Eastern Standard Time. |
| Live chat | NJM Insurance Group offers live chat support on the website during business hours. The typical response time for live chat inquiries is usually quick, with agents generally responding within 1 to 2 minutes during active hours. Live chat support is available Monday to Friday from 7 a.m. to 9 p.m. Eastern Standard Time and Saturday from 8:30 a.m. to 4:30 p.m. Eastern Standard Time. Response times may vary depending on the volume of inquiries, and during busy periods, there could be slight delays. |
| Social media | NJM Insurance Group offers customer service support via social media channels, including Facebook and X. While response times can vary depending on the platform and the volume of messages, you can generally expect a reply within 1to 2 business days. Social media support is available during regular business hours, which are Monday to Friday, 7 a.m. to 9 p.m. Eastern Standard Time and Saturday, 8:30 a.m. to 4:30 p.m. Eastern Standard Time. During weekends or outside of these hours, responses may take longer. Here’s how to reach NJM Insurance Group via social media. |
| Help center/FAQ | NJM Insurance Group’s help center and FAQ support section on its website provides a range of self-service resources for common questions about policies, claims, and billing. Response times are immediate as it offers instant access to information. The help center is available 24/7. |
How to resolve a problem with NJM Insurance Group
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
NJM Insurance Group mailing address
301 Sullivan Way
Trenton, NJ 08628
NJM Insurance Group executive customer service contacts
Primary Contact
Lisa Kerns
Director
301 Sullivan Way
Trenton, NJ 08628
lkerns@njm.com
Secondary Contact
Carol Voorhees
Executive Vice President and Chief Operating Officer
301 Sullivan Way
Trenton, NJ 08628
cvoorhees@njm.com
Chief Executive
Mitch Livingston
301 Sullivan Way
Trenton, NJ 08628
mlivingston@njm.com
How can I contact NJM Insurance Group customer service?
Call (800) 232-6600 or email socialmedia@njm.com.
Does NJM Insurance Group have an online chat service?
Yes, NJM Insurance Group has an online chat service.
What is NJM’s claims process?
NJM’s claims process involves reporting the claim either online, via the mobile app, or by phone. After the claim is reported, a representative will guide you through the next steps.
How to get professional help with your NJM Insurance Group problem
If you need help with NJM Insurance Group, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.