NJM Insurance Group
NJM Insurance Group offers auto, home, renter's, and workers' compensation insurance.
Telephone
Customer service : (800) 232-6600
What you need to know about NJM Insurance Group
NJM Insurance Group's response times to customer service inquiries can vary depending on the volume of requests and the nature of the inquiry.
- The response times for NJM Insurance Group's customer service may vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve an issue with NJM Insurance Group by using our insider guide or by reaching out through its executive contacts.
- NJM Insurance Group’s customer service policies adhere to standard procedures. Below are some frequently asked questions about the company.
How to resolve a problem with NJM Insurance Group
Try self-service first
Use our proven resolution methods, or NJM Insurance Group’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does NJM Insurance Group respond?
Phone support
NJM Insurance Group’s customer service phone support operates Monday through Friday from 7 a.m. to 9 p.m., and Saturday from 8:30 a.m. to 4:30 p.m. (all times Eastern). Response times can vary depending on call volume, and longer hold times may occur during peak periods, such as early mornings or just after the weekend.
Call customer service at (800) 232-6600.
Call customer service at (800) 232-6600.
Email support
NJM Insurance Group does not list a specific customer service email for general inquiries on the website. However, for email support, the company provides a contact form on the "Contact Us" page. Response times via email can vary, but typically, you can expect to receive a reply within 1 to 3 business days during standard operating hours, which are Monday through Friday from 7 a.m. to 9 p.m., and Saturday from 8:30 a.m. to 4:30 p.m. (all times Eastern).
Live chat
NJM Insurance Group offers live chat support on the website during business hours. The typical response time for live chat inquiries is usually quick, with agents generally responding within 1 to 2 minutes during active hours. Live chat support is available Monday through Friday from 7 a.m. to 9 p.m., and Saturday from 8:30 a.m. to 4:30 p.m. (all times Eastern). Response times may vary depending on the volume of inquiries, and during busy periods, there could be slight delays.
Social media
NJM Insurance Group offers customer service support via social media channels, including Facebook and X. While response times can vary depending on the platform and the volume of messages, you can generally expect a reply within 1 to 2 business days. Social media support is available during regular business hours, which are Monday through Friday from 7 a.m. to 9 p.m., and Saturday from 8:30 a.m. to 4:30 p.m. (all times Eastern). On weekends or outside of these hours, responses may take longer.
Here's how to reach NJM Insurance Group via social media.
Here's how to reach NJM Insurance Group via social media.
Help center/FAQ
NJM Insurance Group’s help center and FAQ support section on its website provides a range of self-service resources for common questions about policies, claims, and billing. Response times are immediate as it offers instant access to information. The help center is available 24/7.
Verified contacts
NJM Insurance Group customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
NJM Insurance Group self-service links
Visit the website to make a payment online. Log in to your account and pay via credit card, debit card, or e-check. Additionally, the website offers options for automatic payments.
NJM Insurance Group customer service policies
NJM Insurance Group’s privacy policy outlines how the company collects, uses, stores, and protects the personal information of its customers. It details the types of information gathered, including data provided during interactions such as obtaining quotes, filing claims, or managing policies.
NJM Insurance Group loyalty program
NJM Insurance Group does not have a loyalty program.
Frequently asked questions about NJM Insurance Group
Call (800) 232-6600.
Yes, NJM Insurance Group has an online chat service.
NJM’s claims process involves reporting the claim online, via the mobile app, or by phone. After the claim is reported, a representative will guide you through the next steps.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published February 17, 2025. Updated March 3, 2026.