Nissan Customer Service Contacts

Nissan is a Japanese automaker with North American corporate headquarters in Franklin, Tenn.

Nissan Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Nissan

We receive many complaints about Nissan. Here is one where a Nissan dealership wouldn’t honor its warranty.

How to resolve a problem with Nissan

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Nissan mailing address

One Nissan Way
Franklin, TN 37067
https://www.nissanusa.com/

Nissan social media channels

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Nissan executive customer service contacts

Primary Contact
Stephen Griffin
Total Customer Satisfaction
One Nissan Way
Franklin, TN 37067
Stephen.griffin@nissan-usa.com

Secondary Contact
Kim Less
VP of Aftersales
One Nissan Way
Franklin, TN 37067
Kim.less@nissan-usa.com

Chief Executive
Jérémie Papin
One Nissan Way
Franklin, TN 37067
jeremie.papin@nissan-usa.com

Alternatively, try jeremie.papin@mail.nissan.co.jp

Frequently asked questions about Nissan

Where is Nissan North America headquarters?

The headquarters of Nissan North America, Inc., is located at One Nissan Way, Franklin, Tennessee, 37067.

How do I contact Nissan North America?

Call Nissan North America  (800) 647-7261.

Who owns Nissan North America?

Nissan North America is a subsidiary of Nissan Motor Corporation of Japan.

Who owns most of Nissan?

The Renault-Nissan-Mitsubishi Alliance acquired a significant stake in Nissan in 1999.

Who is the CEO of Nissan USA?

The CEO of Nissan USA ks Jérémie Papin.

What country is Nissan from?

Nissan originated in Japan.

Who makes Nissan engines?

Nissan manufactures engines for Nissan and INFINITI vehicles at its powertrain assembly plant in Decherd, Tennessee.

How to get professional help with your Nissan problem

If you need help with Nissan, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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