Newrez is a mortgage lending company that offers a range of home loan products and services, including refinancing and loan servicing.
Newrez Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Newrez
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Newrez
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Newrez mailing address
601 Office Center Drive
Suite 100
Fort Washington, PA 19034
Newrez executive customer service contacts
Primary Contact
Shane Ross
Head of Servicing
601 Office Center Drive
Suite 100
Fort Washington, PA 19034
shane.ross@newrez.com
Secondary Contact
Felicia Grumet
Chief Operating Officer
601 Office Center Drive
Suite 100
Fort Washington, PA 19034
felicia.grumet@newrez.com
Chief Executive
Baron Silverstein
601 Office Center Drive
Suite 100
Fort Washington, PA 19034
baron.silverstein@newrez.com
How can I contact Newrez customer service?
Call (888) 673-5521 or email correspondentsales@newrez.com.
How do I make a payment on my Newrez mortgage?
Payments can be made online through the Newrez customer portal, by phone at (888) 673-5521, or by mail using the payment address provided on your billing statement.
What should I do if I’m having trouble making my mortgage payments?
If you’re facing financial difficulties, contact Newrez customer service at (888) 673-5521 to discuss available options, such as loan modifications or forbearance.
How do I access my Newrez account online?
You can access your account by logging into the Newrez online portal using your username and password. If you don’t have an account, you can create one on the website.
How to get professional help with your Newrez problem
If you need help with Newrez, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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