Newrez

Newrez is a mortgage lending company that offers a range of home loan products and services, including refinancing and loan servicing.

Telephone
Main : (888) 673-5521
Email
Mailing address
601 Office Center Drive, Suite 100
Fort Washington, PA 19034
Website
newrez.com

What you need to know about Newrez

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Newrez

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Newrez customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Shane Ross
Head of Servicing
Secondary
Felicia Grumet
Chief Operating Officer
Chief Executive
Baron Silverstein
Chief Executive

Frequently asked questions about Newrez

Call (888) 673-5521 or email correspondentsales@newrez.com.
Payments can be made online through the Newrez customer portal, by phone at (888) 673-5521, or by mail using the payment address provided on your billing statement.
If you're facing financial difficulties, contact Newrez customer service at (888) 673-5521 to discuss available options, such as loan modifications or forbearance.
You can access your account by logging into the Newrez online portal using your username and password. If you don’t have an account, you can create one on the website.

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