Navient Customer Service Contacts

Navient is a financial services company headquartered in Wilmington, Del.

How to reach a person at Navient Corporation

Customer service : (888) 272-5543

Navient Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Navient

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Navient

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Navient physical address

123 Justison Street
Suite 300
Wilmington, DE 19801

Navient social media channels

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Navient Corporation executive customer service contacts

Primary Contact
Christi Hewes
Senior Director – Chief of Staff
123 Justison Street
Suite 300
Wilmington, DE 19801
christi.hewes@navient.com

LinkedIn

Secondary Contact
Jennifer Walker
Senior Vice President and Chief Audit Officer
123 Justison Street
Suite 300
Wilmington, DE 19801
jennifer.walker@navient.com

LinkedIn

Tim Hynes
Executive Vice President, Consumer Lending
123 Justison Street
Suite 300
Wilmington, DE 19801
tim.hynes@navient.com

LinkedIn

Chief Executive
David Yowan
123 Justison Street
Suite 300
Wilmington, DE 19801
david.yowan@navient.com

LinkedIn

Frequently asked questions about Navient

How can I contact Navient customer service?

What is Navient's payment's department mailing address?

P.O. Box 4200
Wilkes-Barre, PA 18773-4200

Does Navient have an online contact form?

Yes, you can find the online contact form here.

How to get professional help with your Navient problem

If you need help with Navient, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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