Navient

Navient is a financial services company headquartered in Wilmington, Del.

Telephone
Main : (302) 283-8000
Customer service : (888) 272-5543
Email
Mailing address
123 Justison Street, Suite 300
Wilmington, DE 19801
Website
navient.com

What you need to know about Navient

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Navient

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Navient customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Christi Hewes
Senior Director - Chief of Staff
Secondary
Jennifer Walker
Senior Vice President and Chief Audit Officer
Secondary
Tim Hynes
Executive Vice President, Consumer Lending
Chief Executive
David Yowan

Frequently asked questions about Navient

Call (888) 272-5543.
P.O. Box 4200 Wilkes-Barre, PA 18773-4200
Yes, you can find the online contact form here.

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