Navient Corporation is a financial services company headquartered in Wilmington, Delaware. Operations include servicing and collecting student loans. Navient is a wholly owned subsidiary of Navient Solutions, Inc. Navient Solutions was formerly known as Sallie Mae, Inc. and changed its name to Navient Solutions, Inc. in May 2014.
Responsiveness rating
What you need to know about Navient Corporation
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Navient Corporation
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
123 Justison Street
Suite 300
Wilmington, DE 19801
https://www.navient.com/
Phone Contacts
Main: (302) 283-8000
Customer Service: (888) 272-5543
Email Contacts
[email protected]
[email protected]
[email protected]
Customer Service Resources
Office of the Customer Advocate email
U.S. Mail can be sent to:
Office of the Customer Advocate
P.O. Box 4200
Wilkes-Barre, PA 18773-4200
Social Media Contacts
Executive Contacts
Primary Contact
Christi Hewes
Senior Director - Chief of Staff
123 Justison Street
Suite 300
Wilmington, DE 19801
[email protected]
Secondary Contact
Jennifer Walker
Senior Vice President and Chief Audit Officer
123 Justison Street
Suite 300
Wilmington, DE 19801
[email protected]
Tim Hynes
Executive Vice President, Consumer Lending
123 Justison Street
Suite 300
Wilmington, DE 19801
[email protected]
Chief Executive
Jack Remondi
President & CEO
123 Justison Street
Suite 300
Wilmington, DE 19801
[email protected]
This contact was published on June 21, 2016 and updated on September 8, 2023.