National Geographic Customer Service Contacts

National Geographic is a well-known organization that shares information about nature, science, history, and culture. It publishes magazines, makes TV shows, and creates documentaries to teach people about the world and how to protect it.

How to reach a person at National Geographic

National Geographic Responsiveness rating

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3/5

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What you need to know about National Geographic

National Geographic customer service response times

National Geographic’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Live chatResponse time: National Geographic’s live chat support requires you to log in using account number and zip code or full name and address. You can expect an initial response within a few minutes to 30 minutes during business hours. Live chat is available Monday to Friday 8 a.m. to 9 p.m. Eastern time and Saterday 9 a.m. to 7 p.m. Eastern time.
Phone supportResponse time: Phone inquiries typically take 1 to 10 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact National Geographic at (800) 647-5463 from U.S. and Canada. Find more contact information for other countries on the National Geographic website.
Email supportResponse time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: National Geographic has separate emails for different inquiries. A list of these emails can be found on the National Geographic website.
Social mediaResponse time: National Geographic is active on social media platforms like Instagram, Facebook, and Twitter. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with National Geographic

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

National Geographic mailing address

PO Box 37551
Boone, IA 50037-0551

National Geographic loyalty program

By becoming a National Geographic Contributing Member, your annual support funds global scientific research and conservation efforts. In return, you’ll receive a Member Card, regular updates on Explorers and programs, and early access to announcements, special features and opportunities.

National Geographic social media channels

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National Geographic executive customer service contacts

Primary Contact
Joyce Romano
Vice President
1145 17th Street NW
Washington, DC 20036-4688
jromano@ngs.org

LinkedIn

Secondary Contact
Darien Wright
Chief Financial and Operating Officer
1145 17th Street NW
Washington, DC 20036-4688
dwright@ngs.org

Chief Executive
Jill Tiefenthaler
1145 17th Street NW
Washington, DC 20036-4688
jtiefenthaler@ngs.org

National Geographic customer service policies

How does National Geographic protect my personal data?

National Geographic collects, processes, and stores personal data as part of The Walt Disney Family of Companies. It states that it uses administrative, technical, and physical safeguards to protect your information. However, they acknowledge that no data transmission or storage system can be entirely secure.

Additionally, your data may be transferred to other countries, including the United States, for processing, which could subject it to different data protection laws. National Geographic claims to implement measures to safeguard your data during these transfers.

What are National Geographic's terms and conditions?

National Geographic’s terms and conditions are governed by The Walt Disney Company’s Terms of Use, which outline the following key points:

  • Contractual Agreement: By using Disney products, including National Geographic content, you enter into a binding contract with Disney DTC LLC and its affiliates.
  • License and Restrictions: Users are granted a limited, non-exclusive license to access content for personal, non-commercial use. Activities such as copying, distributing, or creating derivative works without permission are prohibited.
  • Usage Rules: The terms specify acceptable use of Disney products, including compliance with laws, prohibition of unauthorized access, and restrictions on commercial exploitation.
  • Paid Transactions: Details regarding purchases, subscriptions, and transactions, including payment terms and refund policies, are provided.
  • Contests and Promotions: Participation in promotions is subject to additional rules, which may include eligibility requirements and specific terms.
  • Disclaimers and Liability: The terms include disclaimers of warranties and limitations of liability concerning the use of Disney products.
  • User-Generated Content: Guidelines for submitting content, including granting Disney rights to use such content, are outlined.
  • Arbitration and Class Action Waiver: Dispute resolution procedures, including mandatory arbitration and waiving the right to participate in class-action lawsuits, are detailed.

How do I book a trip with National Geographic?

  • Explore Available Expeditions: Visit the National Geographic Expeditions website to browse the variety of trips offered, including Signature Land Expeditions, Private Expeditions, Custom Expeditions, and River Cruises.
  • Select Your Preferred Expedition: Once you’ve chosen a trip that interests you, review the detailed itinerary, dates, and pricing information provided on the website.
  • Initiate the Booking Process: Click on the “Book” or “Reserve” button associated with your selected expedition. This will direct you to a reservation form where you’ll need to provide personal details and specify your preferred departure date.
  • Submit a Reservation Request: Complete and submit the reservation form. A representative from National Geographic Expeditions will then contact you to confirm availability and discuss further details.
  • Deposit and Payment: To secure your reservation, a non-refundable deposit is required. The deposit amount varies depending on the type of expedition:
    • Signature Land Expeditions: Approximately 10% of the lowest published trip price.
    • Private Expeditions: 10% of the trip price, with some trips requiring additional non-refundable deposits for permits or internal airfare.
    • Custom Expeditions: 20% of the trip price, with some trips requiring additional non-refundable deposits.
    • River Cruises: Approximately 10% of the lowest published trip price.
  • Final Payment: The remaining balance is due prior to departure, with the exact timing depending on the expedition type:
    • Signature Land Expeditions: 90 days before departure.
    • Private Expeditions: 90 days before departure.
    • Custom Expeditions: 90 days before departure.
    • River Cruises: 120 days before departure.
  • Review Cancellation Policies: Familiarize yourself with the cancellation terms, as fees apply based on the timing of your cancellation relative to the departure date. For example, for Private Expeditions and Custom Expeditions:
    • 90 days or more before departure: Deposit is non-refundable.
    • 89 to 46 days before departure: 50% of the trip price is non-refundable.
    • 45 days or fewer before departure: 100% of the trip price is non-refundable.

How do I manage my National Geographic subscription?

  • Online Account Management:
  • Email Support:
    • For assistance via email, contact National Geographic’s customer service at natgeomagazine@cdsfulfillment.com.
    • Provide your subscription details and specify your request or issue for prompt assistance.
  • Phone Support:
    • To speak directly with a customer service representative, call (800) 647-5463.
Frequently asked questions about National Geographic

How do I stop a National Geographic subscription?

To stop a National Geographic subscription, you can contact its customer service through one of these methods:

How much is a yearly subscription to National Geographic?

A yearly subscription to National Geographic costs approximately $39 for 12 monthly issues, but pricing may vary by region or promotional offers. Visit the National Geographic subscription page for the most accurate pricing.

Where is National Geographic headquarters located?

National Geographic’s headquarters is located in Washington, D.C., United States. The address is 1145 17th Street NW, Washington, D.C.

Who owns National Geographic?

National Geographic is owned by The Walt Disney Company, which holds a 73% stake in the National Geographic Partners venture. The remaining 27% is owned by the National Geographic Society.

How to get professional help with your National Geographic problem

If you need help with National Geographic, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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