National Geographic is a well-known organization that shares information about nature, science, history, and culture. It publishes magazines, makes TV shows, and creates documentaries to teach people about the world and how to protect it.
What you need to know about National Geographic
- National Geographic’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with National Geographic with our insider guide or through our executive contacts.
- National Geographic’s customer service policies are standard. Here are our frequently asked questions about Company.
National Geographic customer service response times
National Geographic’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Live chat | Response time: National Geographic’s live chat support requires you to log in using account number and zip code or full name and address. You can expect an initial response within a few minutes to 30 minutes during business hours. Live chat is available Monday to Friday 8 a.m. to 9 p.m. Eastern time and Saterday 9 a.m. to 7 p.m. Eastern time. |
Phone support | Response time: Phone inquiries typically take 1 to 10 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact National Geographic at (800) 647-5463 from U.S. and Canada. Find more contact information for other countries on the National Geographic website. |
Email support | Response time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: National Geographic has separate emails for different inquiries. A list of these emails can be found on the National Geographic website. |
Social media | Response time: National Geographic is active on social media platforms like Instagram, Facebook, and Twitter. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with National Geographic
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
National Geographic mailing address
PO Box 37551
Boone, IA 50037-0551
National Geographic executive customer service contacts
Primary Contact
Joyce Romano
Vice President
1145 17th Street NW
Washington, DC 20036-4688
jromano@ngs.org
Secondary Contact
Darien Wright
Chief Financial and Operating Officer
1145 17th Street NW
Washington, DC 20036-4688
dwright@ngs.org
Chief Executive
Jill Tiefenthaler
1145 17th Street NW
Washington, DC 20036-4688
jtiefenthaler@ngs.org
How do I stop a National Geographic subscription?
To stop a National Geographic subscription, you can contact its customer service through one of these methods:
- Online: Visit the National Geographic Subscription Management page and log in to cancel your subscription.
- Email: Send your request to natgeomagazine@cdsfulfillment.com.
- Phone: Call the customer service number provided on your billing statement or the contact page.
How much is a yearly subscription to National Geographic?
A yearly subscription to National Geographic costs approximately $39 for 12 monthly issues, but pricing may vary by region or promotional offers. Visit the National Geographic subscription page for the most accurate pricing.
Where is National Geographic headquarters located?
National Geographic’s headquarters is located in Washington, D.C., United States. The address is 1145 17th Street NW, Washington, D.C.
Who owns National Geographic?
National Geographic is owned by The Walt Disney Company, which holds a 73% stake in the National Geographic Partners venture. The remaining 27% is owned by the National Geographic Society.
How to get professional help with your National Geographic problem
If you need help with National Geographic, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.