National Geographic
National Geographic is a well-known organization that shares information about nature, science, history, and culture. It publishes magazines, makes TV shows, and creates documentaries to teach people about the world and how to protect it.
What you need to know about National Geographic
- National Geographic’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with National Geographic with our insider guide or through our executive contacts.
- National Geographic's customer service policies are standard. Here are our frequently asked questions about Company.
How to resolve a problem with National Geographic
Try self-service first
Use our proven resolution methods, or National Geographic’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does National Geographic respond?
Live chat
National Geographic's live chat support requires you to log in using account number and zip code or full name and address. You can expect an initial response within a few minutes to 30 minutes during business hours. Live chat is available Monday to Friday 8 a.m. to 9 p.m. Eastern time and Saterday 9 a.m. to 7 p.m. Eastern time.
Phone support
Phone inquiries typically take 1 to 10 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact National Geographic at (800) 647-5463 from U.S. and Canada. Find more contact information for other countries on the National Geographic website.
Email support
Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: National Geographic has separate emails for different inquiries. A list of these emails can be found on the National Geographic website.
Social media
National Geographic is active on social media platforms like Instagram, Facebook, and Twitter. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts
National Geographic customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Secondary
Darien Wright
Chief Financial and Operating Officer
Chief Executive
Jill Tiefenthaler
National Geographic self-service links
- Explore Available Expeditions: Visit the National Geographic Expeditions website to browse the variety of trips offered, including Signature Land Expeditions, Private Expeditions, Custom Expeditions, and River Cruises.
- Select Your Preferred Expedition: Once you've chosen a trip that interests you, review the detailed itinerary, dates, and pricing information provided on the website.
- Initiate the Booking Process: Click on the "Book" or "Reserve" button associated with your selected expedition. This will direct you to a reservation form where you'll need to provide personal details and specify your preferred departure date.
- Submit a Reservation Request: Complete and submit the reservation form. A representative from National Geographic Expeditions will then contact you to confirm availability and discuss further details.
- Deposit and Payment: To secure your reservation, a non-refundable deposit is required. The deposit amount varies depending on the type of expedition:
- Signature Land Expeditions: Approximately 10% of the lowest published trip price.
- Private Expeditions: 10% of the trip price, with some trips requiring additional non-refundable deposits for permits or internal airfare.
- Custom Expeditions: 20% of the trip price, with some trips requiring additional non-refundable deposits.
- River Cruises: Approximately 10% of the lowest published trip price.
- Final Payment: The remaining balance is due prior to departure, with the exact timing depending on the expedition type:
- Signature Land Expeditions: 90 days before departure.
- Private Expeditions: 90 days before departure.
- Custom Expeditions: 90 days before departure.
- River Cruises: 120 days before departure.
- Review Cancellation Policies: Familiarize yourself with the cancellation terms, as fees apply based on the timing of your cancellation relative to the departure date. For example, for Private Expeditions and Custom Expeditions:
- 90 days or more before departure: Deposit is non-refundable.
- 89 to 46 days before departure: 50% of the trip price is non-refundable.
- 45 days or fewer before departure: 100% of the trip price is non-refundable.
National Geographic customer service policies
National Geographic collects, processes, and stores personal data as part of The Walt Disney Family of Companies. It states that it uses administrative, technical, and physical safeguards to protect your information. However, they acknowledge that no data transmission or storage system can be entirely secure.
Additionally, your data may be transferred to other countries, including the United States, for processing, which could subject it to different data protection laws. National Geographic claims to implement measures to safeguard your data during these transfers.
National Geographic loyalty program
By becoming a National Geographic Contributing Member, your annual support funds global scientific research and conservation efforts. In return, you’ll receive a Member Card, regular updates on Explorers and programs, and early access to announcements, special features and opportunities.
Frequently asked questions about National Geographic
To stop a National Geographic subscription, you can contact its customer service through one of these methods:
- Online: Visit the National Geographic Subscription Management page and log in to cancel your subscription.
- Email: Send your request to natgeomagazine@cdsfulfillment.com.
- Phone: Call the customer service number provided on your billing statement or the contact page.
A yearly subscription to National Geographic costs approximately $39 for 12 monthly issues, but pricing may vary by region or promotional offers. Visit the National Geographic subscription page for the most accurate pricing.
National Geographic’s headquarters is located in Washington, D.C., United States. The address is 1145 17th Street NW, Washington, D.C.
National Geographic is owned by The Walt Disney Company, which holds a 73% stake in the National Geographic Partners venture. The remaining 27% is owned by the National Geographic Society.
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Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published January 16, 2025. Updated January 16, 2025.