MyMcDonald’s Rewards is a loyalty program that lets customers earn points on eligible purchases, which can be redeemed for free menu items. McDonald’s is a fast-food chain that primarily serves burgers, fries, chicken sandwiches, breakfast items, and beverages.
What you need to know about MyMcDonald’s Rewards
MyMcDonald’s Rewards customer service offers timely support, but response times can vary depending on the volume of inquiries and the method of contact. While some responses may be quicker, others could take longer, especially during busy periods.
- Response times for MyMcDonald’s Rewards customer service can vary based on the method of contact, the volume of inquiries, and the nature of the issue.
- Issues with MyMcDonald’s Rewards can be resolved through our insider guide or by using its executive contacts.
- The customer service policies for MyMcDonald’s Rewards are standard. Below are the frequently asked questions about MyMcDonald’s Rewards.
MyMcDonald’s Rewards customer service response times
MyMcDonald’s Rewards customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | MyMcDonald’s Rewards customer service phone support response times can vary, and you may experience longer wait times during busy periods. McDonald’s general customer service number is used for support, and wait times may depend on call volume. Call customer service at (800) 244-6227. |
Email support | McDonald’s does not typically list a direct email address for customer service on the website. Instead, the company provides a contact form through the website or encourages users to reach out via the app or customer support phone line. |
Live chat | MyMcDonald’s Rewards customer service offers live chat support through the McDonald’s app or website. Response times can vary depending on the volume of inquiries. |
Social media | When reaching out to MyMcDonald’s Rewards customer service via social media, response times can vary depending on the platform and the volume of messages. Typically, responses can take anywhere from a few hours to a couple of days. McDonald’s customer service is active on platforms such as X and Facebook. Here’s how to reach MyMcDonald’s Rewards via social media. |
Help center/FAQ | The MyMcDonald’s Rewards help center or FAQ section offers immediate access to commonly asked questions and self-service options, so you can often find answers without needing to wait. If your issue isn’t addressed in the FAQs, response times for further support can vary, but generally, you’ll get a response within a few hours to a couple of days if you submit a query through its contact options. |
How to resolve a problem with MyMcDonald’s Rewards
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
MyMcDonald’s Rewards mailing address
110 North Carpenter Street
Chicago, IL 60607-2101
MyMcDonald’s Rewards executive customer service contacts
Primary Contact
Lakendrick Gibbs
Director of Operations
110 North Carpenter Street
Chicago, IL 60607-2101
lakendrick.gibbs@us.mcd.com
Secondary Contact
Joe Erlinger
President
110 North Carpenter Street
Chicago, IL 60607-2101
joe.erlinger@us.mcd.com
Chief Executive
Chris Kempczinski
110 North Carpenter Street
Chicago, IL 60607-2101
chris.kempczinski@us.mcd.com
How can I contact MyMcDonald's Rewards customer service?
Contact MyMcDonald’s Rewards at (800) 244-6227.
How do I earn points with MyMcDonald's Rewards?
What can I redeem my points for?
Points can be redeemed for free menu items, including drinks, fries, and burgers, depending on the number of points accumulated.
How to get professional help with your MyMcDonald's Rewards problem
If you need help with MyMcDonald's Rewards, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.