MyMcDonald’s Rewards Customer Service Contacts

MyMcDonald’s Rewards is a loyalty program that lets customers earn points on eligible purchases, which can be redeemed for free menu items. McDonald’s is a fast-food chain that primarily serves burgers, fries, chicken sandwiches, breakfast items, and beverages.

How to reach a person at MyMcDonald’s Rewards

MyMcDonald's Rewards Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate MyMcDonald’s Rewards

What you need to know about MyMcDonald’s Rewards


MyMcDonald’s Rewards customer service offers timely support, but response times can vary depending on the volume of inquiries and the method of contact. While some responses may be quicker, others could take longer, especially during busy periods.

MyMcDonald’s Rewards customer service response times

MyMcDonald’s Rewards customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support MyMcDonald’s Rewards customer service phone support response times can vary, and you may experience longer wait times during busy periods. McDonald’s general customer service number is used for support, and wait times may depend on call volume. Call customer service at (800) 244-6227.
Email supportMcDonald’s does not typically list a direct email address for customer service on the website. Instead, the company provides a contact form through the website or encourages users to reach out via the app or customer support phone line.
Live chatMyMcDonald’s Rewards customer service offers live chat support through the McDonald’s app or website. Response times can vary depending on the volume of inquiries.
Social mediaWhen reaching out to MyMcDonald’s Rewards customer service via social media, response times can vary depending on the platform and the volume of messages. Typically, responses can take anywhere from a few hours to a couple of days. McDonald’s customer service is active on platforms such as X and Facebook. Here’s how to reach MyMcDonald’s Rewards via social media.
Help center/FAQThe MyMcDonald’s Rewards help center or FAQ section offers immediate access to commonly asked questions and self-service options, so you can often find answers without needing to wait. If your issue isn’t addressed in the FAQs, response times for further support can vary, but generally, you’ll get a response within a few hours to a couple of days if you submit a query through its contact options.

How to resolve a problem with MyMcDonald’s Rewards

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

MyMcDonald’s Rewards mailing address

110 North Carpenter Street
Chicago, IL 60607-2101

MyMcDonald’s Rewards social media channels

X


MyMcDonald’s Rewards executive customer service contacts

Primary Contact
Lakendrick Gibbs
Director of Operations
110 North Carpenter Street
Chicago, IL 60607-2101
lakendrick.gibbs@us.mcd.com

LinkedIn

Secondary Contact
Joe Erlinger
President
110 North Carpenter Street
Chicago, IL 60607-2101
joe.erlinger@us.mcd.com

LinkedIn

Chief Executive
Chris Kempczinski
110 North Carpenter Street
Chicago, IL 60607-2101
chris.kempczinski@us.mcd.com

LinkedIn

MyMcDonald’s Rewards customer service policies

What is the MyMcDonald's Rewards privacy policy?

The MyMcDonald’s Rewards privacy policy states how the company uses, collects, and protects customer data. It outlines the types of information gathered, including personal and transaction data. The policy also explains how the data are used to improve customer experience, process orders, and send promotions.

What are the MyMcDonald's Rewards terms and conditions?

The MyMcDonald’s Rewards terms and conditions state how the company administers the rewards program, including eligibility and account requirements. It outlines how points are earned and redeemed, and what types of purchases qualify.

What is the MyMcDonald's Rewards accessibility statement?

The MyMcDonald’s Rewards accessibility statement addresses the company’s commitment to providing an accessible experience for all users, including those with disabilities.

How do I redeem my rewards?

Select the item you’d like to claim in the app or website, and apply your points during checkout.

How do I link my card for payment in the app?

  • Go to “Earn Points” in the McDonald’s app.
  • Select “Pay with Linked Card” at the top.
  • Insert your card information and hit save.

How do I change my account details?

  • Select “More” at the bottom right.
  • Go to “Profile.”
  • Select “Payment Methods.”
Frequently asked questions about MyMcDonald's Rewards

How can I contact MyMcDonald's Rewards customer service?

Contact MyMcDonald’s Rewards at (800) 244-6227.

How do I earn points with MyMcDonald's Rewards?

Customers earn points by making eligible purchases at participating McDonald’s locations using the app or their registered McDonald’s account.

What can I redeem my points for?

Points can be redeemed for free menu items, including drinks, fries, and burgers, depending on the number of points accumulated.

How to get professional help with your MyMcDonald's Rewards problem

If you need help with MyMcDonald's Rewards, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

What do you think of MyMcDonald’s Rewards?

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Elliott Report
Average rating:  
 0 reviews