MSC Cruises

MSC Cruises is a cruise line owned by MSC Group, a shipping conglomerate. It operates a fleet of more than 20 ships sailing in Europe, the Caribbean, South America, the Middle East, Asia, and North America. Its U.S. operation, MSC Cruises (USA), is based in Fort Lauderdale, Florida, and runs the brand's North American sales, marketing, and customer service for cruises departing from Miami, Port Canaveral, New York, Galveston, and other U.S. ports.

Telephone
Customer service : (877) 665-4655
Email
Mailing address
MSC Cruises USA, 655 NW 3rd Ave, 7th Floor
Miami, FL 33136
Website
msccruisesusa.com

What you need to know about MSC Cruises

It gets some complaints from customers. It lost this customer's gift.

How to resolve a problem with MSC Cruises

Try self-service first

Use our proven resolution methods, or MSC Cruises’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does MSC Cruises respond?

Phone support
Representatives are available Monday through Friday from 8 a.m. to 11 p.m., and weekends 9 a.m. to 9 p.m. Eastern time.
Email support
MSC Cruises provides post-cruise customer service via email at
postcruisesupport@msccruisesusa.com.
Social media
MSC Cruises is active on social media platforms such as Facebook, Instagram, X, YouTube, TikTok and LinkedIn.

Access MSC Cruises' social media accounts here.
Help center/FAQ
MSC Cruises’ help center/FAQ provides quick answers to common questions regarding booking, payment options, cancellation policies, onboard services, luggage guidelines, health and safety measures and itinerary details.
Verified contacts

MSC Cruises customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Lynn Torrent
President, MSC Cruises North America
Secondary
Angela Varricchio
Director, Pre- and Post-Cruise Customer Service

Additional contacts

Heidi Mitchell
Vice President, Contact Center
Rubén Rodríguez
Chief Executive Officer, Cruise Division, North America

MSC Cruises customer service policies

MSC Cruises' privacy policy describes how the organization collects, uses, and protects personal information. It outlines how data is used to process orders and for marketing purposes.

MSC Cruises loyalty program

MSC Cruises has a loyalty program called MSC Voyagers Club that offers rewards and benefits to frequent passengers based on cruise activity.

Frequently asked questions about MSC Cruises

Call (877) 665-4655 Monday through Friday from 8 a.m. to 11 p.m. and weekends from 9 a.m. to 9 p.m. Eastern time. You can also email MSC cruises at postcruisesupport@msccruisesusa.com.
MSC Cruises accepts major credit cards, as well as bank transfers. It sometimes offers installment payment plans depending on the booking.

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