MSC Cruises Customer Service Contacts

MSC Cruises is the world’s third largest cruise line and largest privately owned cruise company.

MSC Cruises Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about MSC Cruises

We get few complaints about MSC cruises. It lost this customer’s gift.

How to resolve a problem with MSC Cruises

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

MSC Cruises mailing address

6750 N. Andrews Avenue
Suite 100
Fort Lauderdale, Florida 33309

Yoast Seo social media channels


Yoast Seo executive customer service contacts

Primary Contact
Angela Varricchio
Director, Pre- and Post-Cruise Customer Service, MSC Cruises USA
6750 N. Andrews Avenue
Suite 100
Fort Lauderdale, Florida 33309
[email protected]
(954) 616-2409

Secondary Contact
Heidi Mitchell
Vice President, Contact Center & Groups, MSC Cruises USA
6750 N. Andrews Avenue
Suite 100
Fort Lauderdale, Florida 33309
[email protected]
(954) 616-2405

Chief Executive
Rubén Rodríguez
President, MSC Cruises USA
6750 N. Andrews Avenue
Suite 100
Fort Lauderdale, Florida 33309
[email protected]
(954) 616-2403

Frequently asked questions about MCS Cruises

The contact center team can be reached Mon-Fri: 8:00 a.m. to11:00 p.m. EST and Sat-Sun 9:00 a.m. to 9:00 p.m. EST at (877) 665-4655

For MSC Voyagers Club Inquiries:
Please email [email protected]

To cancel your booking with MSC Cruises, follow these steps:

  1. Check the terms and conditions: First, read the rules for cancelling your booking on MSC Cruises’ website. Make sure you understand when you can cancel and if there are any fees.
  2. Timeframe for cancelling: The refund you get depends on when you cancel:
    • If you cancel more than 91 days before your trip, you’ll get a full refund.
    • If you cancel within 90 days of your trip, you might have to pay a fee.
  3. Call (877) 665-4655 to talk to customer service. Waiting times on the phone might vary.
  4. If you booked through a travel agent, ask them about refunds.
  5. Refund time: After you cancel, it usually takes about 30 days for MSC Cruises to process your refund from the cancellation date.

MSC Cruises provides an online chat service called MSC for Me on their smart ships. This service helps guests to stay connected, plan their cruise, and access personalized services.

MSC Cruises has a refund process that typically takes around 30 days from the cancellation date. Here’s what you need to know about their refund policy:

Cancellation deadlines:

  • For cruises lasting seven nights or more, if you cancel at least 91 days before departure, you’ll get a full refund.
  • The refund process considers factors like cruise length, time left before sailing, and booking category.
  • Cancellations for MSC Yacht Club bookings have different penalties.

When you cancel:

  • For short cruises (4 nights or less), you can get a full refund if you cancel up to 60 days before departure.
  • Up to 14-night cruises allow full refunds if canceled 90 days before departure.
  • For cruises of 15 nights or more, refunds are available until 110 days before sailing.
  • Taxes, fees, and port charges are refundable for most cancellations, except mid-cruise early departures and no-shows.

When MSC Cancels:

  • If MSC cancels the cruise, they automatically issue future cruise credits (FCCs) worth 125% of the fare.
  • Guests can opt for a full refund but need to wait for their FCCs to be issued first and then contact MSC within a specific timeframe.
  • If a cruise is canceled or shortened due to mechanical issues, passengers can expect full or partial refunds.

How to get professional help with your MSC Cruises problem

If you need help with MSC Cruises, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help