MSC Cruises Customer Service Contact Support Via Phone Email Exec Contacts

MSC Cruises is the world’s third largest cruise line and largest privately owned cruise company. It is a Swiss-based European company with deep Mediterranean roots, employing 22,000 staff around the world and with a presence in 45 countries.

Responsiveness rating

3/5

MSC Cruises often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about MSC Cruises

We get few complaints about MSC cruises. It lost this customer's gift.

How to resolve a problem with MSC Cruises

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

6750 N. Andrews Avenue
Suite 100
Fort Lauderdale, Florida 33309
https://www.msccruisesusa.com/

Phone Contacts

Customer Service: (877) 665-4655

Email Contacts

[email protected]

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Angela Varricchio
Director, Pre- and Post-Cruise Customer Service, MSC Cruises USA
6750 N. Andrews Avenue
Suite 100
Fort Lauderdale, Florida 33309
(954) 616-2409
[email protected]

Secondary Contact
Julio Lopez
Vice President, Contact Center, MSC Cruises USA
6750 N. Andrews Avenue
Suite 100
Fort Lauderdale, Florida 33309
(954) 616-2405
[email protected]

Chief Executive
Rubén Rodríguez
President, MSC Cruises USA
6750 N. Andrews Avenue
Suite 100
Fort Lauderdale, Florida 33309
(954) 616-2403
[email protected]