MSC Cruises Customer Service Contacts

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MSC Cruises is the world’s third largest cruise line and largest privately owned cruise company. It is a Swiss-based European company with deep Mediterranean roots, employing 22,000 staff around the world and with a presence in 45 countries.

Responsiveness rating

rating
3/5

What you need to know about MSC Cruises

We get few complaints about MSC cruises. It lost this customer's gift.

How to resolve a problem with MSC Cruises

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

6750 N. Andrews Avenue
Suite 100
Fort Lauderdale, Florida 33309
https://www.msccruisesusa.com/


Phone Contacts

Customer Service: (877) 665-4655

The contact center team can be reached Mon-Fri: 8:00 am-11:00 pm EST and Sat-Sun 9:00 am –9:00 pm EST at 877-665-4655


Email Contacts

[email protected]

For MSC Voyagers Club Inquiries:
Please email mscvoyagersclub@msccruisesusa.com


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Angela Varricchio
Director, Pre- and Post-Cruise Customer Service, MSC Cruises USA
6750 N. Andrews Avenue
Suite 100
Fort Lauderdale, Florida 33309
(954) 616-2409
[email protected]

Secondary Contact
Julio Lopez
Vice President, Contact Center, MSC Cruises USA
6750 N. Andrews Avenue
Suite 100
Fort Lauderdale, Florida 33309
(954) 616-2405
[email protected]

Chief Executive
Rubén Rodríguez
President, MSC Cruises USA
6750 N. Andrews Avenue
Suite 100
Fort Lauderdale, Florida 33309
(954) 616-2403
[email protected]