Monos makes luggage and travel accessories. Their products offer a minimalist approach to travel gear.
Monos Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Monos
We have not received any recent complaints about Monos.
How to resolve a problem with Monos
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Monos mailing address
2288 Manitoba St
Vancouver, British Columbia 31999
Monos executive customer service contacts
Primary Contact
Daniel Shin
Chief Operating Officer
2288 Manitoba St
Vancouver, British Columbia V5Y 4B5
Daniel.Shin@monos.com
Secondary Contact
Trevor Vigfusson
Chief Financial Officer
2288 Manitoba St
Vancouver, British Columbia V5Y 4B5
Trevor.Vigfusson@monos.com
Chief Executive
Victor Tam
2288 Manitoba St
Vancouver, British Columbia V5Y 4B5
Victor.Tam@monos.com
How do I contact Monos support?
You can contact Monos support via its customer service email at hello@monos.com. It also has a live chat option available on its official website.
Where is the Monos luggage company located?
Monos is headquartered in Vancouver, British Columbia, Canada, but they serve customers internationally.
Who is the owner of Monos?
Monos was co-founded by Colin Ozawa, Daniel Shin, and Victor Tam in 2018. The company is privately owned by these founders.
What is the return policy for Monos?
Monos offers a 100-day trial period for its luggage.
Does Monos luggage have a lifetime warranty?
Yes, Monos luggage comes with a lifetime warranty. This warranty covers any manufacturing defects in materials and workmanship for the life of the product.
How to get professional help with your Monos problem
If you need help with Monos, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help