MoneyGram
MoneyGram is a global money transfer and payments company based in Dallas.
What you need to know about MoneyGram
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with MoneyGram
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Verified contacts
MoneyGram customer service executives
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Frequently asked questions about MoneyGram
Call (800) 926-9400.
Yes, you can find the online contact form here.
MoneyGram customer service is available 24/7.
You can send money online, via the MoneyGram mobile app, or in person at a MoneyGram location. You'll need the recipient's details and payment information.
To receive money, visit a MoneyGram location with a valid photo ID and the reference number provided by the sender. You can also receive funds directly to your bank account or mobile wallet in some countries.
You can track your transfer online using the reference number or through the MoneyGram mobile app.
If you encounter any issues, contact MoneyGram customer service at (800) 926-9400 for assistance.
Yes, as long as the money has not been picked up or deposited. If you cancel within 60 minutes of paying, you get a full refund, including fees. After that, MoneyGram refunds the amount you sent but not the fee. Call (800) 926-9400 to cancel.
Transfer times vary depending on the destination and delivery method, but many transfers are completed within minutes.
Fees vary based on the amount sent, the destination, and the payment method. You can calculate fees on the MoneyGram website before completing your transaction.
You can update your personal information by logging into your MoneyGram account online or contacting customer service at (800) 926-9400.
You'll need a valid photo ID such as a driver's license, passport, or government-issued ID.
Yes, there are limits which vary by country and payment method. Check the MoneyGram website or contact customer service at (800) 926-9400 for specific limits.
Call MoneyGram right away at (800) 926-9400 or use the online fraud form on MoneyGram's website. MoneyGram also recommends reporting it to your local police and the FBI's Internet Crime Complaint Center at ic3.gov.
MoneyGram accepts cash, debit cards, credit cards, and bank account transfers, though options may vary by location.
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Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published July 22, 2024. Updated October 31, 2026.