MoneyGram Customer Service Contacts

MoneyGram is a global money transfer and payment services company that allows individuals and businesses to send and receive money internationally.

How to reach a person at MoneyGram

MoneyGram Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about MoneyGram

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with MoneyGram

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

MoneyGram mailing address

2828 N. Harwood Street
15th Floor
Dallas, TX 75201

MoneyGram social media channels

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MoneyGram executive customer service contacts

Primary Contact
Doug Klees
Head of Customer Care
2828 N. Harwood Street
15th Floor
Dallas, TX 75201
doug.klees@moneygram.com

LinkedIn

Secondary Contact
Kamila Chytil
Chief Operating Officer
2828 N. Harwood Street
15th Floor
Dallas, TX 75201
kamila.chytil@moneygram.com

LinkedIn

Chief Executive
Alex Holmes
2828 N. Harwood Street
15th Floor
Dallas, TX 75201
moneygram.com

LinkedIn

Frequently asked questions about MoneyGram

How can I contact MoneyGram customer service?

Does MoneyGram have an online contact form?

Yes, you can find the online contact form here.

What are the customer service hours for MoneyGram?

MoneyGram customer service is available 24/7.

How do I send money with MoneyGram?

You can send money online, via the MoneyGram mobile app, or in person at a MoneyGram location. You’ll need the recipient’s details and payment information.

How do I receive money through MoneyGram?

To receive money, visit a MoneyGram location with a valid photo ID and the reference number provided by the sender. You can also receive funds directly to your bank account or mobile wallet in some countries.

How do I track my MoneyGram transfer?

You can track your transfer online using the reference number or through the MoneyGram mobile app.

What should I do if there is an issue with my MoneyGram transfer?

If you encounter any issues, contact MoneyGram customer service at (800) 926-9400 for assistance.

Can I cancel a MoneyGram transfer?

Yes, you can cancel a transfer as long as it has not been picked up or deposited. Contact customer service at (800) 926-9400 to initiate the cancellation.

How long does it take for a MoneyGram transfer to be completed?

Transfer times vary depending on the destination and delivery method, but many transfers are completed within minutes.

What are the fees for sending money with MoneyGram?

Fees vary based on the amount sent, the destination, and the payment method. You can calculate fees on the MoneyGram website before completing your transaction.

How can I update my personal information with MoneyGram?

You can update your personal information by logging into your MoneyGram account online or contacting customer service at (800) 926-9400.

What identification do I need to send or receive money with MoneyGram?

You’ll need a valid photo ID such as a driver’s license, passport, or government-issued ID.

Is there a limit to how much money I can send with MoneyGram?

Yes, there are limits which vary by country and payment method. Check the MoneyGram website or contact customer service at (800) 926-9400 for specific limits.

How do I report fraud or a suspicious transaction?

If you suspect fraud or a suspicious transaction, contact MoneyGram customer service at (800) 926-9400 immediately to report it.

What payment methods does MoneyGram accept for sending money?

MoneyGram accepts cash, debit cards, credit cards, and bank account transfers, though options may vary by location.

How to get professional help with your MoneyGram problem

If you need help with MoneyGram, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.