Molina Healthcare provides health insurance services to low-income individuals and families. The company offers Medicaid, Medicare, and Marketplace health plans, emphasizing the delivery of affordable healthcare to underserved populations.
How to reach a person at Molina Healthcare
Medicaid or Marketplace members: (888) 665-4621
Medicare members: (800) 665-1689
Molina Healthcare Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Molina Healthcare
What you need to know about Molina Healthcare
Molina Healthcare’s customer service response times can vary depending on elements such as volume of inquiries and the complexity of the issue.
- Molina Healthcare’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Molina Healthcare with our insider guide or through its executive contacts.
- Molina Healthcare’s customer service policies are standard. Here are our frequently asked questions about Molina Healthcare.
Molina Healthcare customer service response times
Molina Healthcare’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Molina Healthcare customer service response times can vary depending on elements such as call volume and time of day. On average, it may take anywhere from several minutes to over 30 minutes to reach a representative, especially during peak hours or high-demand periods. Call customer service at (888) 665-4621 or (800) 665-1689. |
| Email support | Molina Healthcare does not offer a direct customer service email address. |
| Live chat | Molina Healthcare offers live chat support through the website, which typically provides quicker responses than phone or email support. The response time can vary depending on the volume of inquiries, but you may generally expect to wait between 1 to 5 minutes to connect with a representative during normal business hours. |
| Social media | Molina Healthcare offers customer support through social media platforms such as Facebook and X. Response times on social media can vary, but generally, customers can expect a reply within 1 to 2 business days, with quicker responses typically occurring during business hours (8 a.m. to 6 p.m. local time). Here’s how to reach Molina Healthcare via social media. |
| Help center/FAQ | Molina Healthcare’s help center and FAQ sections are designed to provide self-service support for common questions and issues. Since these resources are automated, response times are instantaneous, meaning information can be accessed immediately without any wait. |
How to resolve a problem with Molina Healthcare
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Molina Healthcare mailing address
200 Oceangate
Suite 100
Long Beach, CA 90802
Molina Healthcare executive customer service contacts
Primary Contact
Michelle Magana
Customer Service Lead
200 Oceangate
Suite 100
Longbeach, CA 90802
michelle.magana@molinahealthcare.com
Secondary Contact
Lynn Allen
Chief Operating Officer
200 Oceangate
Suite 100
Longbeach, CA 90802
lynn.allen@molinahealthcare.com
Chief Executive
Frank Clepper
200 Oceangate
Suite 100
Longbeach, CA 90802
frank.clepper@molinahealthcare.com
How can I contact Molina Healthcare customer service?
Call (888) 665-4621 (Medicaid or Marketplace members) or (800) 665-1689 (Medicare members).
Does Molina Healthcare have an online chat service?
Yes, Molina Healthcare has an online chat service.
What should I do if I need help with a claim?
Contact Molina Healthcare’s customer service at (888) 665-4621 (Medicaid or Marketplace members) or (800) 665-1689 (Medicare members)
How to get professional help with your Molina Healthcare problem
If you need help with Molina Healthcare, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.