Molina Healthcare

Molina Healthcare provides health insurance services to low-income individuals and families. The company offers Medicaid, Medicare, and marketplace health plans.

Telephone
Main : (562) 499-6191
Toll Free : (888) 665-4621
Mailing address
200 Oceangate, Suite 100
Long Beach, CA 90802
Website
molinahealthcare.com

What you need to know about Molina Healthcare

Molina Healthcare's customer service response times can vary depending on elements such as volume of inquiries and the complexity of the issue.

How to resolve a problem with Molina Healthcare

Try self-service first

Use our proven resolution methods, or Molina Healthcare’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Molina Healthcare respond?

Phone support
Molina Healthcare customer service response times can vary depending on elements such as call volume and time of day. On average, it may take anywhere from several minutes to over 30 minutes to reach a representative, especially during peak hours or high-demand periods.

Call customer service at (562) 499-6191 or (888) 665-4621.
Email support
Molina Healthcare does not offer a direct customer service email address.
Live chat
Molina Healthcare offers live chat support through the website, which typically provides quicker responses than phone or email support. The response time can vary depending on the volume of inquiries, but you may generally expect to wait between 1 to 5 minutes to connect with a representative during normal business hours.
Social media
Molina Healthcare offers customer support through social media platforms such as Facebook and X. Response times on social media can vary, but generally, customers can expect a reply within 1 to 2 business days, with quicker responses typically occurring during business hours (8 a.m. to 6 p.m. local time).

Here's how to reach Molina Healthcare via social media.
Help center/FAQ
Molina Healthcare's help center and FAQ sections are designed to provide self-service support for common questions and issues. Since these resources are automated, response times are instantaneous, meaning information can be accessed immediately without any wait.
Verified contacts

Molina Healthcare customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Michelle Magana
Customer Service Lead
Secondary
Lynn Allen
Chief Operating Officer
Chief Executive
Frank Clepper
Chief Executive

Molina Healthcare customer service policies

Molina Healthcare's privacy policy outlines how the company uses, protects, and discloses personal information collected from its members and website visitors. It explains the types of information collected, including personal, health, and financial data, and how that information is used to provide health care services, process claims, and communicate with members.

Molina Healthcare loyalty program

Molina Healthcare does not have a loyalty program.

Frequently asked questions about Molina Healthcare

Call (562) 499-6191 or (888) 665-4621.
Yes, Molina Healthcare has an online chat service.
Contact Molina Healthcare’s customer service at (562) 499-6191 or (888) 665-4621.

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