Miami Herald Customer Service Contacts

The Miami Herald is a major daily newspaper based in Miami, Florida, known for its comprehensive coverage of local, national, and international news.

How to reach a person at Miami Herald

Miami Herald Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Miami Herald

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Miami Herald

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Miami Herald mailing address

1000 NW 57 CT
Suite 980
Miami , F.L. 33126

Miami Herald social media channels

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Miami Herald executive customer service contacts

Primary Contact
Alex Mena
Executive Editor
1000 NW 57 CT
Suite 980
Miami, F.L. 33126
alex.mena@miamiherald.com

Secondary Contact
Denise Martinez
Director of Sales
1000 NW 57 CT
Suite 980
Miami, F.L. 33126
denise.martinez@miamiherald.com

Chief Executive
Bob McFarlin
1000 NW 57 CT
Suite 980
Miami, F.L. 33126
bob.mcfarlin@miamiherald.com

Frequently asked questions about Miami Herald

When can I contact Miami Herald customer service?

Monday to Friday from 7 a.m. to 4 p.m.; Sunday 7 a.m. to 11 a.m. (all times Eastern).

How can I contact Miami Herald customer service?

Does Miami Herald have an online contact form?

Yes, you can find the online contact form here.

How do I subscribe to the Miami Herald?

You can subscribe to the Miami Herald by visiting the website and choosing the subscription plan that suits you, or by calling the customer service line at (800) 843-4372.

How do I manage my subscription?

You can manage your subscription online by logging into your account on the Miami Herald website. From there, you can update payment information, change delivery addresses, and manage delivery preferences.

What is the Miami Herald’s cancellation policy?

To cancel your Miami Herald subscription, you need to contact customer service by phone at (800) 843-4372. Cancellation policies may vary depending on your subscription type and billing cycle.

How do I report a missed or late delivery?

To report a missed or late delivery, you can call customer service at (800) 843-4372, use the live chat on the website, or report it through your online account.

How can I access the digital edition of the Miami Herald?

Subscribers can access the digital edition by logging into their account on the Miami Herald website or by downloading the Miami Herald app, available for both iOS and Android devices.

What are the benefits of a Miami Herald digital subscription?

A digital subscription provides unlimited access to all content on the Miami Herald website, the eEdition (a digital replica of the print edition), and exclusive newsletters. It also includes access to archives and additional digital content.

How do I submit a letter to the editor or an opinion piece?

To submit a letter to the editor, you can email letters@miamiherald.com. For opinion pieces, you can send your submissions to oped@miamiherald.com. Be sure to include your full name, address, and phone number.

How do I place an advertisement in the Miami Herald?

To place an advertisement, you can contact the advertising department by calling (305) 350-2111 or by visiting the Advertise With Us section on the Miami Herald website.

What should I do if I encounter issues with the Miami Herald website or app?

If you encounter technical issues, you can contact customer service at (800) 843-4372 for assistance or visit the Help section on the Miami Herald website for troubleshooting tips and FAQs.

How to get professional help with your Miami Herald problem

If you need help with Miami Herald, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help