Miami Herald

The Miami Herald is a daily newspaper based in Miami, Florida, known for its comprehensive coverage of local, national and international news.

Telephone
Main : (800) 843-4372
Email
Mailing address
1000 NW 57th Court, Suite 980
Miami, FL 33126
Website
miamiherald.com

What you need to know about Miami Herald

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Miami Herald

Try self-service first

Use our proven resolution methods, or Miami Herald’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Miami Herald respond?

Phone support
Representatives are available Monday through Friday from 7 a.m. to 4 p.m., and Sunday from 7 a.m. to 11 a.m. (all times Eastern). Saturday and National holidays closed.
Email supportcustomerservice@miamiherald.com
Miami Herald's customer service email response time is not specified on the website.
Live chat
The Miami Herald offers live chat support via its website. The chat interface collects the customer’s name, email address, and a description of the issue before connecting the customer to a support representative.
Social media
Miami Herald is active on social media platforms such as Facebook, X and Instagram.
Help center/FAQ
The Miami Herald’s help center/FAQ provides quick answers to common questions regarding subscriptions, account management, billing and delivery.
Verified contacts

Miami Herald customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Dana Banker
Senior Managing Editor
Secondary
Alex Mena
Executive Editor
Chairman and CEO
Tony Hunter
Chairman and CEO

Miami Herald customer service policies

The Miami Herald's privacy policy is provided by its parent company, McClatchy Media Company. It describes how personal information is collected from subscribers and site visitors, how that data is used for account management, subscription processing and marketing purposes, and how users can manage data preferences, including opt-out rights for California residents under the CCPA. The policy also addresses data sharing with third parties and cross-platform digital tracking.

Miami Herald loyalty program

Miami Herald does not have a loyalty program.

Frequently asked questions about Miami Herald

McClatchy Media Company is the parent company of the Miami Herald.
  • El Nuevo Herald (Spanish-language sister publication of the Miami Herald)
  • The Kansas City Star
  • The Sacramento Bee
  • Fort Worth Star-Telegram
  • Bradenton Herald
  • Us Weekly, Woman’s World, Soap Opera Digest (via a360media, part of the merged entity)
  • McClatchy Retail Network (distribution arm, formerly Accelerate360)
Call (800) 843-4372 or email customerservice@miamiherald.com.
Yes, Miami Herald has an online chat service.  

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