The Miami Herald is a daily newspaper based in Miami, Florida, known for its comprehensive coverage of local, national and international news.
How to reach a person at Miami Herald
Main: (800) 843-4372
Miami Herald Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Miami Herald
What you need to know about Miami Herald
The company responds to most customer complaints in a satisfactory manner.
- Miami Herald’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Miami Herald with our insider guide or through its executive contacts.
- Miami Herald’s customer service policies are standard. Here are our frequently asked questions about Miami Herald.
Miami Herald customer service response times
Miami Herald’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (800) 843-4372 | Representatives are available Monday through Friday from 7 a.m. to 4 p.m., and Sunday from 7 a.m. to 11 a.m. (all times Eastern). Saturday and National holidays closed. |
| Email support customerservice@miamiherald.com | Miami Herald’s customer service email response time is not specified on the website. |
| Live chat | The Miami Herald offers live chat support via its website. The chat interface collects the customer’s name, email address, and a description of the issue before connecting the customer to a support representative. |
| Social media | Miami Herald is active on social media platforms such as Facebook, X and Instagram. |
| Help center/FAQ | The Miami Herald’s help center/FAQ provides quick answers to common questions regarding subscriptions, account management, billing and delivery. |
How to resolve a problem with Miami Herald
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Miami Herald mailing address
1000 NW 57th Court
Suite 980
Miami , FL 33126
Miami Herald loyalty program
Miami Herald does not have a loyalty program.
Miami Herald social media channels
Miami Herald executive customer service contacts
Primary Contact
Dana Banker
Senior Managing Editor
1000 NW 57th Court
Suite 980
Miami, FL 33126
dbanker@miamiherald.com
Secondary Contact
Alex Mena
Executive Editor
1000 NW 57th Court
Suite 980
Miami, FL 33126
amena@miamiherald.com
Chairman and CEO
Tony Hunter
1000 NW 57th Court
Suite 980
Miami, FL 33126
thunter@mcclatchy.com
Miami Herald customer service policies
What is Miami Herald's privacy policy?
The Miami Herald’s privacy policy is provided by its parent company, McClatchy Media Company. It describes how personal information is collected from subscribers and site visitors, how that data is used for account management, subscription processing and marketing purposes, and how users can manage data preferences, including opt-out rights for California residents under the CCPA. The policy also addresses data sharing with third parties and cross-platform digital tracking.
What are Miami Herald's terms and conditions?
Miami Herald’s terms and conditions set out the conditions for using the Miami Herald’s digital and print services, including subscriber account registration, payment obligations, subscription cancellation terms, acceptable use of website content and intellectual property restrictions.
Miami Herald self-service links
How do I manage or update my subscription?
Visit the website, log in to your account and navigate to “My Account” and select “Subscription” to update payment information, change your delivery address or manage delivery preferences.
How do I access the digital edition (eEdition)?
Visit the website, sign in to your account and select the “eEdition” from the menu or homepage.
How do I reset my account password?
Visit the website, click on the login page and select Forgot Password. Enter the email address or phone number associated with the account to receive a temporary password by email.
What is the relationship between Miami Herald and McClatchy Media Company?
McClatchy Media Company is the parent company of the Miami Herald.
Which other companies and publications are related to McClatchy Media?
- El Nuevo Herald (Spanish-language sister publication of the Miami Herald)
- The Kansas City Star
- The Sacramento Bee
- Fort Worth Star-Telegram
- Bradenton Herald
- Us Weekly, Woman’s World, Soap Opera Digest (via a360media, part of the merged entity)
- McClatchy Retail Network (distribution arm, formerly Accelerate360)
How can I contact Miami Herald customer service?
Call (800) 843-4372 or email customerservice@miamiherald.com.
Does the Miami Herald have an online contact form?
Yes, Miami Herald has an online chat service.
How to get professional help with your Miami Herald problem
If you need help with Miami Herald, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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