Metro by T-Mobile Customer Service Contacts

A prepaid wireless service in the United States that is part of T-Mobile US.

How to reach a person at Metro by T-Mobile

Customer Service:  *611 from your MetroPCS phone

Toll Free: (888) 863-8768

Metro by T-Mobile Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.

What you need to know about Metro by T-Mobile

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Metro by T-Mobile

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Metro by T-Mobile mailing address

2270 Lakeside Blvd
Richardson, TX 75082-4304

Metro by T-Mobile social media channels

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Metro by T-Mobile executive customer service contacts

Primary Contact
David Carey
Executive Vice President of Corporate Services
2270 Lakeside Blvd
Richardson, TX 75082-4304
david.carey@t-mobile.com

Secondary Contact
Callie Field
Sr. Vice President Customer Service
2270 Lakeside Blvd
Richardson, TX 75082-4304
callie.field@t-mobile.com

Chief Executive
Mike Sievert
President and CEO
2270 Lakeside Blvd
Richardson, TX 75082-4304
Mike.Sievert@t-mobile.com

How to get professional help with your Metro by T-Mobile problem

If you need help with Metro by T-Mobile, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.