Metro by T-Mobile Customer Service Contacts

A prepaid wireless service in the United States that is part of T-Mobile US, Inc.

How to reach a person at Metro by T-Mobile

Customer Service:  *611 from your MetroPCS phone

Toll Free: (888) 863-8768

Metro by T-Mobile Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Metro by T-Mobile

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Metro by T-Mobile

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Metro by T-Mobile’s mailing address

12920 S.E. 38th Street
Bellevue, WA 98006

Metro by T-Mobile’s social media channels


Metro by T-Mobile’s executive customer service contacts

Primary Contact
David Carey
Executive Vice President of Corporate Services
12920 S.E. 38th Street
Bellevue, WA 98006
[email protected]

Secondary Contact
Callie Field
Sr. Vice President Customer Service
12920 S.E. 38th Street
Bellevue, WA 98006
[email protected]

Chief Executive
Mike Sievert
President and CEO
2250 Lakeside Blvd
[email protected]
(425) 378-4000

How to get professional help with your Metro by T-Mobile problem

If you need help with Metro by T-Mobile, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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