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Metro by T-Mobile Customer Service Contacts

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A prepaid wireless service in the United States that is part of T-Mobile US, Inc.

Responsiveness rating

rating
3/5

Metro by T-Mobile often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Metro by T-Mobile

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Metro by T-Mobile

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

12920 S.E. 38th Street
Bellevue, WA 98006
https://www.metropcs.com

Phone Contacts

Main: (214) 570-5800
Customer Service: *611 from your MetroPCS phone
Toll Free: (888) 863-8768

Email Contacts

[email protected]

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
David Carey
Executive Vice President of Corporate Services
12920 SE 38th Street Street
Bellvue, WA 98006
[email protected]

Secondary Contact
Callie Field
Sr. Vice President Customer Service
12920 S.E. 38th Street
Bellevue, WA 98006
[email protected]

Chief Executive
Mike Sievert
President and CEO
2250 Lakeside Blvd
(425) 378-4000
[email protected]

51790

This contact was published on July 25, 2016 and updated on September 14, 2023.