Merlin Entertainments Customer Service Contacts

Merlin Entertainments is the largest entertainment company operating in Europe. Merlin runs 114 attractions in 23 countries across four continents, including Legoland and Madame Tussauds.

How to reach a person at Merlin Entertainments 

Merlin Entertainments Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Merlin Entertainments

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Merlin Entertainments

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Merlin Entertainments mailing address

3 Market Close
Poole
Dorset, U.K. BH15 1NQ

Merlin Entertainments social media channels


Merlin Entertainments executive customer service contacts

Primary Contact
Gordon Mutton
Product Excellence Director
3 Market Close Poole
Dorset , U.K BH15 1NQ
gordon.mutton@merlinentertainments.biz
44 1202 666900

Chief Executive
Scott M. O’Neil
CEO
3 Market Close Poole
Dorset , U.K BH15 1NQ
scott.oneil@merlinentertainments.biz

Frequently asked questions about Merlin Entertainments

How can I contact Merlin customer service?

You can reach Merlin Entertainments customer service through its general contact number: +44- 1202- 666900. Additionally, you can visit its Contact Us page for specific inquiries related to tickets, Merlin Passes, new business contacts, charities, and feedback.

How do I email Merlin Entertainments?

The most common email format for Merlin Entertainments is [first].[last]@merlinentertainments.biz. It also uses other formats like [first] [last_initial]@merlinentertainments.biz and [first_initial][last]@merlinentertainments.biz.

Where is Merlin Entertainments located?

Merlin Entertainments is headquartered in Poole, Dorset, England.

Who is the CEO of Merlin Entertainments?

The current CEO of Merlin Entertainments is Scott M. O’Neil. He assumed the role in November 2022 after the retirement of Nick Varney.

Who owns Merlin Entertainments?

Merlin Entertainments was acquired by a consortium in November 2019. The consortium includes:

– Kirkbi A/S: The investment arm of the Christiansen family, which controls The Lego Group.

– Blackstone Core Equity Partners: A private equity firm.

– CPPIB: A Canadian pension fund.

What does Merlin Entertainments do?

Merlin Entertainments operates a wide range of attractions globally, including theme parks, resorts, and other tourist destinations. Its portfolio includes brands like LEGOLAND, Madame Tussauds, and SEA LIFE.

Who is the CFO of Merlin Entertainments?

The Chief Financial Officer (CFO) of Merlin Entertainments is Karim Hajjar.

Does Lego own Merlin Entertainments?

Yes, Kirkbi A/S, which is the investment vehicle of the Lego brand’s founding family, is part of the consortium that acquired Merlin Entertainments in 2019. However, Merlin operates independently and has a diverse portfolio of attractions beyond Lego-related properties.

How to get professional help with your Merlin Entertainments problem

If you need help with Merlin Entertainments, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help