Mercedes Benz USA Customer Service Contacts

Mercedes Benz USA (MBUSA) is the U.S. division of Mercedes Benz.

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Customer Service: (800) 222-0100

Mercedes Benz USA Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Mercedes Benz USA

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Mercedes Benz USA

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Mercedes Benz USA mailing address

1 Mercedes-Benz Dr.
Sandy Springs, GA 30328

Mercedes Benz USA social media channels


Mercedes Benz USA executive customer service contacts

Primary Contact
Britta Seeger
Head of Marketing Sales
1 Mercedes-Benz Dr.
Sandy Springs, GA 30328
britta.seeger@mercedes-benz.com

Secondary Contact
Monique Harrison
GM, Head of Brand Marketing
1 Mercedes-Benz Dr.
Sandy Springs, GA 30328
monique.harrison@mbusa.com
(770) 705-2656

Jay Schmid
General Manager, After Sales
1 Mercedes-Benz Dr.
Sandy Springs, GA 30328
jay.schmid@mbusa.com

Chief Executive
Dimitris Psillakis
President and CEO Mercedes-Benz North America
1 Mercedes-Benz Dr.
Sandy Springs, GA 30328
dimitris.psillakis@mbusa.com

Frequently asked questions about Mercedes Benz USA

What is the number for Mercedes roadside assistance?

Call Mercedes roadside assistance at (800) 367-6372. It is available 24/7.

Where is the Mercedes headquarters in the U.S.?

The Mercedes-Benz USA (MBUSA) headquarters is located in Sandy Springs, Georgia.

How do I make a complaint to Mercedes?

  • To file a complaint contact customer service by phone at (800) 222-0100.
  • Reach out to your local dealer if you purchased your Mercedes-Benz from them.

Who is the CEO of Mercedes-Benz USA?

The current CEO of Mercedes-Benz USA is Dimitris Psillakis.

Who makes Mercedes-Benz vehicles in the USA?

Mercedes-Benz USA is responsible for the distribution, marketing, and customer service for all Mercedes-Benz products in the United States.

How do I contact Mercedes customer service in the U.K.?

For U.K. customer service, call the 24-hour assistance line at 0800 1 333 551.

Who is the CEO of Mercedes worldwide?

The CEO of Daimler AG (Mercedes-Benz’s parent company) is Ola Källenius.

Where is the world headquarters for Mercedes-Benz located?

The global headquarters for Mercedes-Benz is in Stuttgart, Germany.

How to get professional help with your Mercedes Benz USA problem

If you need help with Mercedes Benz USA, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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