Mercedes Benz USA (MBUSA) is the U.S. division of Mercedes Benz.
Mercedes Benz USA Responsiveness rating
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What you need to know about Mercedes Benz USA
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Mercedes Benz USA
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Mercedes Benz USA mailing address
1 Mercedes-Benz Dr.
Sandy Springs, GA 30328
Mercedes Benz USA social media channels
Mercedes Benz USA executive customer service contacts
Primary Contact
Britta Seeger
Head of Marketing Sales
1 Mercedes-Benz Dr.
Sandy Springs, GA 30328
britta.seeger@mercedes-benz.com
Secondary Contact
Monique Harrison
GM, Head of Brand Marketing
1 Mercedes-Benz Dr.
Sandy Springs, GA 30328
monique.harrison@mbusa.com
(770) 705-2656
Jay Schmid
General Manager, After Sales
1 Mercedes-Benz Dr.
Sandy Springs, GA 30328
jay.schmid@mbusa.com
Chief Executive
Dimitris Psillakis
President and CEO Mercedes-Benz North America
1 Mercedes-Benz Dr.
Sandy Springs, GA 30328
dimitris.psillakis@mbusa.com
What is the number for Mercedes roadside assistance?
Call Mercedes roadside assistance at (800) 367-6372. It is available 24/7.
Where is the Mercedes headquarters in the U.S.?
The Mercedes-Benz USA (MBUSA) headquarters is located in Sandy Springs, Georgia.
How do I make a complaint to Mercedes?
- To file a complaint contact customer service by phone at (800) 222-0100.
- Reach out to your local dealer if you purchased your Mercedes-Benz from them.
Who is the CEO of Mercedes-Benz USA?
The current CEO of Mercedes-Benz USA is Dimitris Psillakis.
Who makes Mercedes-Benz vehicles in the USA?
Mercedes-Benz USA is responsible for the distribution, marketing, and customer service for all Mercedes-Benz products in the United States.
How do I contact Mercedes customer service in the U.K.?
For U.K. customer service, call the 24-hour assistance line at 0800 1 333 551.
Who is the CEO of Mercedes worldwide?
The CEO of Daimler AG (Mercedes-Benz’s parent company) is Ola Källenius.
Where is the world headquarters for Mercedes-Benz located?
The global headquarters for Mercedes-Benz is in Stuttgart, Germany.
How to get professional help with your Mercedes Benz USA problem
If you need help with Mercedes Benz USA, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.