McDonald’s is an American fast-food restaurant chain.
McDonald’s Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about McDonald’s
A vast majority of McDonald’s cases are resolved in real-time at the restaurant location.
How to resolve a problem with McDonald’s
Contact the company via its franchise location or reach out through its website.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
McDonald’s mailing address
Hamburger University
110 N Carpenter St
Chicago, IL 60607
https://www.mcdonalds.com/us/en-us.html
Use the contact us form to reach McDonald’s through normal channels.
McDonald’s executive customer service contacts
Primary Contact
Mason Smoot
Senior Vice President and Chief Restaurant Officer
Hamburger University
110 N Carpenter St
Chicago, IL 60607
mason.smoot@us.mcd.com
(630) 623-3000
Secondary Contact
Joseph M. Erlinger
President, McDonald’s (USA)
Hamburger University
110 N Carpenter St
Chicago, IL 60607
joe.erlinger@us.mcd.com
(312) 241-5633
Tabassum Zalotrawala
Chief Development Officer
Hamburger University
110 N Carpenter St
Chicago, IL 60607
tabassum.zalotrawala@us.mcd.com
Chief Executive
Chris Kempczinski
Greater Chicago Area, United States
chris_kempczinski@us.mcd.com
(847) 646-2000
How do I contact McDonald’s?
You can contact McDonald’s customer service in the United States at its toll-free number, (800) 244-6227, available 7 days a week from 8 a.m. to 8 p.m. Eastern time. You can also fill in the contact form on its website to provide feedback.
How does McDonald’s deal with customer complaints?
McDonald’s provides multiple channels for customers to provide feedback, including its app, website, and customer support hotline.
How do I make a complaint to McDonald’s?
Call customer service at (800) 244-6227, or speak to the manager of the local restaurant.
Who is the current CEO of McDonald’s?
The current CEO of McDonald’s Corporation is Chris Kempczinski.
Can I get a refund at McDonald’s?
At McDonald’s, if you have a valid reason (such as an incorrect order), you can request a refund. Policies may vary by location.
Who owns McDonald’s?
McDonald’s is a publicly traded company.
Who was the founder of McDonald’s?
Ray Kroc founded McDonald’s.
How to get professional help with your McDonald’s problem
If you need help with McDonald’s, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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