McDonald’s
McDonald’s produces and sells fast-food items, including burgers, fries, chicken products, beverages, and desserts. It operates primarily through a franchise model, with a mix of company-owned and franchised restaurants, and is headquartered in Chicago, Ill.
What you need to know about McDonald’s
McDonald's customer service is inconsistent in terms of response times and resolution.
- McDonald's customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with McDonald's with our insider guide or through our executive contacts.
- Here are our frequently asked questions about McDonald's.
How to resolve a problem with McDonald’s
Try self-service first
Use our proven resolution methods, or McDonald’s’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does McDonald’s respond?
McDonald’s customer service executives
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McDonald’s self-service links
McDonald’s customer service policies
McDonald’s loyalty program
McDonald's has a loyalty program called McDonald's Rewards. Customers can earn points on qualifying purchases through the McDonald's app and redeem them for free menu items or discounts.
Frequently asked questions about McDonald’s
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