McDonald's Customer Service Contact Support Via Phone Email Exec Contacts

McDonald’s is an American fast-food restaurant chain.

Responsiveness rating

3/5

McDonald's often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What your need to know about McDonald's

A vast majority of McDonald's cases are resolved in real-time at the restaurant location.

How to resolve a problem with McDonald's

Contact the company via its franchise location or reach out through its website.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

Hamburger University
110 N Carpenter St
Chicago, IL 60607
https://www.mcdonalds.com/us/en-us.html

Phone Contacts

Main: (800) 244-6227

Use the contact us form to reach McDonald’s through normal channels.

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Mason Smoot
Senior Vice President and Chief Restaurant Officer
Hamburger University
110 N Carpenter St
Chicago, IL 60607
(630) 623-3000
[email protected]

Secondary Contact
Joseph M. Erlinger
President, Mcdonald's (USA)
Hamburger University
110 N Carpenter St
Chicago, IL 60607
(312) 241-5633
[email protected]

Tabassum Zalotrawala
Chief Development Officer
Hamburger University
110 N Carpenter St
Chicago, IL 60607
[email protected]

Chief Executive
Chris Kempczinski
President and Chief Executive Officer
Greater Chicago Area, United States
(847) 646-2000
[email protected]