McDonald’s produces and sells fast-food items, including burgers, fries, chicken products, beverages, and desserts. It operates primarily through a franchise model, with a mix of company-owned and franchised restaurants, and is headquartered in Chicago, Ill.
McDonald’s Responsiveness rating
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What you need to know about McDonald’s
McDonald’s customer service is inconsistent in terms of response times and resolution.
- McDonald’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with McDonald’s with our insider guide or through our executive contacts.
- Here are our frequently asked questions about McDonald’s.
McDonald’s customer service response times
| Phone support (800) 244-6227 | Response times: Usually 1 to 45 minutes. Availability: Phone support is available Monday through Sunday from 6 a.m. to 12 a.m. Central time. |
| Email support | Response times: Usually 1 to 5 business days. Availability: Email support is available Monday through Sunday from 6 a.m. to 12 a.m. Central time. |
| Live chat support | McDonald’s does not have live chat support. |
| Social media | McDonald’s is active on social media platforms such as Facebook, X, Instagram, and TikTok. Response times can range from 1 to 24 hours depending on the platform and the inquiry’s complexity. |
| Help center/FAQ | McDonald’s FAQ provides quick answers to common questions regarding ordering and payment, promotions, menu and food, corporate, and restaurant and employment. |
How to resolve a problem with McDonald’s
Contact the company via its franchise location or reach out through its website.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.McDonald’s mailing address
110 North Carpenter Street
Chicago, IL 60607
Use the contact us form to reach McDonald’s through normal channels.
McDonald’s loyalty program
McDonald’s has a loyalty program called McDonald’s Rewards. Customers can earn points on qualifying purchases through the McDonald’s app and redeem them for free menu items or discounts.
McDonald’s social media channels
McDonald’s executive customer service contacts
Primary Contact
Viva Cohen
Manager, Global Customer Engagement
110 North Carpenter Street
Chicago, IL 60607
viva.cohen@mcdonalds.com
Secondary Contact
Alyssa Buetikofer
Chief Marketing and Customer Experience Officer
110 North Carpenter Street
Chicago, IL 60607
alyssa.buetikofer@mcdonalds.com
alyssa_buetikofer@mcdonalds.com
Chief Executive
Joe Erlinger
110 North Carpenter Street
Chicago, IL 60607
joe.erlinger@mcdonalds.com
McDonald’s customer service policies
Privacy policy
McDonald’s collects personal information such as names, contact details, payment information, and details of transactions, as well as data from website and app usage to enhance customer experience and improve services, in accordance with its privacy policy.
Terms and conditions
The terms and conditions for using the McDonald’s app include guidelines for user behavior, payment policies, and disclaimers regarding the availability and functionality of app features.
McDonald’s self-service links
Where can I find help if I have an issue with my McDonald's order?
Visit the help section on the website or app, where you can find answers to common problems or contact customer support for further assistance.
How do I make a complaint to McDonald’s?
Call customer service at (800) 244-6227, or speak to the manager of the local restaurant.
Who is the current CEO of McDonald’s?
The current CEO of McDonald’s Corporation is Chris Kempczinski.
Can I get a refund at McDonald’s?
At McDonald’s, if you have a valid reason (such as an incorrect order), you can request a refund. Policies may vary by location.
How to get professional help with your McDonald’s problem
If you need help with McDonald’s, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of McDonald’s?
Submit your review | |
McDonald’s might as well say they don’t have customer service. I’ve been going round and round because their app stole my points on a free item which is every Friday here in South Florida, and yet it took my points for the free fries and when contacting them all I get is a runaround for over a month so if you’re looking to use their app and get points, don’t waste your time they wonder why people are running because they have no customer service. I get back the same form letter every third time telling me. I used my points on 1011 which was a Friday a FREE FRY DAY for the same fries I ordered every Friday. They don’t want you to have enough points for free items. They were a scammer and their software stinks and they don’t stand behind it. I’m taking my 10 emails and three voicemails most of which are the same form back to the Attorney General‘s office in the state of Florida to join the class action lawsuit against McDonald’s for theft. I suggest anybody else having issues with them after non-responses which they send me emails at 4 o’clock in the morning they do the same. That’s the only way we’re gonna get their attention