McDonald’s is a global fast-food chain known for its burgers, fries, and breakfast items. It operates thousands of locations worldwide, offering a standardized menu in many countries.
What you need to know about McDonald’s
McDonald’s customer service focuses on fast service, with drive-thru and in-store options for quick meals.
- McDonald’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with McDonald’s with our insider guide or through our executive contacts.
- McDonald’s customer service policies are standard. Here are our frequently asked questions about McDonald’s.
McDonald’s customer service response times
McDonald’s customer service response time ranges from a few minutes for in-store orders to around 2-5 minutes for drive-thru service, depending on location and time of day. Online inquiries or complaints may take 1-3 business days to receive a response.
- Phone support – (800) 244-6227: McDonald’s customer service phone response time can vary, but typically it ranges from 1 to 10 minutes, depending on call volume and the time of day. During peak hours, wait times may be longer.
- Live chat: McDonald’s customer service live chat response time typically ranges from a few seconds to a few minutes, depending on the volume of inquiries. However, wait times may be longer during peak periods or high traffic.
- Social media: McDonald’s customer service response time on social media typically ranges from a few hours to 1-2 business days, depending on the platform and volume of messages. Response times may vary, with X often seeing quicker replies than other platforms like Facebook or Instagram.
- Help center/FAQ: McDonald’s customer service help center or FAQ response time typically ranges from a few minutes to a few hours for automated responses. If you are contacting the company via email or submitting a request through the help center, responses may take 1-3 business days, depending on the complexity of the inquiry.
How to resolve a problem with McDonald’s
Contact the company via its franchise location or reach out through its website.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.McDonald’s mailing address
110 N Carpenter St
Chicago, IL 60607
Use the contact us form to reach McDonald’s through normal channels.
McDonald’s executive customer service contacts
Primary Contact
Tariq Hassan
Chief customer Experience Officer
110 N Carpenter St
Chicago, IL 60607
Tariq.hassan@us.mcd.com
(630) 623-3000
Primary Contact
Mason Smoot
Senior Vice President and Chief Restaurant Officer
110 N Carpenter St
Chicago, IL 60607
mason.smoot@us.mcd.com
(630) 623-3000
Secondary Contact
Joseph M. Erlinger
President, McDonald’s (USA)
110 N Carpenter St
Chicago, IL 60607
joe.erlinger@us.mcd.com
(312) 241-5633
Tabassum Zalotrawala
Chief Development Officer
110 N Carpenter St
Chicago, IL 60607
tabassum.zalotrawala@us.mcd.com
Chief Executive
Chris Kempczinski
110 N Carpenter St
Chicago, IL 60607
chris_kempczinski@us.mcd.com
(847) 646-2000
McDonald’s customer service policies
What information does McDonald's collect about its customers?
McDonald’s collects personal information such as names, contact details, payment information, and details of transactions, as well as data from website and app usage to enhance customer experience and improve services, in accordance with its privacy policy.
What are McDonald's terms and conditions for using its app?
The terms and conditions for using the McDonald’s app include guidelines for user behavior, payment policies, and disclaimers regarding the availability and functionality of app features.
What is McDonald's policy on refunds for incorrect orders?
If an order is incorrect, McDonald’s typically offers a refund or replacement, depending on the circumstances, as outlined in its refund and return policy. Customers are encouraged to contact the location or customer service for resolution.
How does McDonald's protect my payment information?
McDonald’s employs secure encryption technology to protect payment information during transactions, ensuring that personal and financial details are kept safe, in accordance with the security policy.
Are there age restrictions for using the McDonald's mobile app?
Yes, McDonald’s app is intended for users 13 years and older, as stated in the mobile app usage policy. Users under 13 are not allowed to create an account or provide personal information without parental consent.
McDonald’s self-service links
Where can I find help if I have an issue with my McDonald's order?
Visit the help section on the website or app, where you can find answers to common problems or contact customer support for further assistance.
Does McDonald's offer a guide to using promotions in the app?
Yes, the McDonald’s app includes a guide explaining how to apply promotional offers, check for discounts, and access special deals available at participating locations.
How do I update my personal details on my McDonald's account?
The “Guide” section in the McDonald’s app or on the website provides instructions on how to update your profile information, including contact details and preferences.
How can I find a McDonald's location near me?
You can use the McDonald’s help section to access the restaurant locator tool, which will help you find nearby locations and view the hours of operation.
How do I contact McDonald’s?
You can contact McDonald’s customer service in the United States at its toll-free number, (800) 244-6227, 7 days a week from 8 a.m. to 8 p.m. Eastern time. You can also fill in the contact form on its website to provide feedback.
How does McDonald’s deal with customer complaints?
McDonald’s provides multiple channels for customers to provide feedback, including its app, website, and customer support hotline.
How do I make a complaint to McDonald’s?
Call customer service at (800) 244-6227, or speak to the manager of the local restaurant.
Who is the current CEO of McDonald’s?
The current CEO of McDonald’s Corporation is Chris Kempczinski.
Can I get a refund at McDonald’s?
At McDonald’s, if you have a valid reason (such as an incorrect order), you can request a refund. Policies may vary by location.
Who owns McDonald’s?
McDonald’s is a publicly traded company.
Who was the founder of McDonald’s?
Ray Kroc founded McDonald’s.
How to get professional help with your McDonald’s problem
If you need help with McDonald’s, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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