Lucy & Yak Customer Service Contacts

Lucy & Yak produces eco-friendly garments such as overalls, trousers, and accessories using organic and recycled materials.

How to reach a person at Lucy & Yak

Lucy & Yak Responsiveness rating

rating
3/5

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What you need to know about Lucy & Yak

Lucy & Yak responds to customer inquiries within a few hours to a few days, depending on the complexity of the issue and the support method used.

Lucy & Yak customer service response times

Lucy & Yak responds to customer inquiries promptly, with response times typically ranging from a few hours to a few days, depending on the level of support needed. However, here’s a general idea of what to expect:

Phone supportLucy & Yak does not offer customer service phone support.
Email supportLucy & Yak’s customer service email support typically responds within 1 to 3 business days, though response times may vary based on the volume of inquiries. Email Lucy & Yak at hello@lucyandyak.com.
Live chatLucy & Yak offers live chat support on the website, and response times typically range from a few minutes to an hour, depending on availability and volume. Live chat is usually available during business hours.
Social mediaLucy & Yak provides customer service through its social media channels such as Instagram and Facebook. Response times can vary but typically range from a few hours to a couple of days, depending on the platform and inquiry volume. Here’s how to reach Lucy & Yak via social media.
Help center/FAQLucy & Yak’s help center and FAQ section are designed to provide immediate answers to common questions, so you can resolve issues without needing to wait for support.

How to resolve a problem with Lucy & Yak

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Lucy & Yak mailing address

1824 West Waverly Drive
Suite A
Los Angeles, CA 90026

Lucy & Yak loyalty program

Lucy & Yak has a rewards system called Yak Tokens, where customers can earn tokens through purchases or other actions.

Lucy & Yak social media channels

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Lucy & Yak executive customer service contacts

Primary Contact
Jonathan Archer
Head of Operations
1824 West Waverly Drive
Suite A
Los Angeles, CA 90026
jonathan@lucyandyak.com

LinkedIn

Secondary Contact
Chris Renwick
Co-founder
1824 West Waverly Drive
Suite A
Los Angeles, CA 90026
chris@lucyandyak.com

LinkedIn

Chief Executive
Lucy Greenwood
1824 West Waverly Drive
Suite A
Los Angeles, CA 90026
lucy@lucyandyak.com

LinkedIn

Lucy & Yak customer service policies

What are customer rights and responsibilities under Lucy & Yak's customer service policies?

Lucy & Yak’s rights and responsibilities policy outlines customers’ rights regarding product returns, exchanges, and refunds. It also details the company’s responsibility to ensure fair treatment, transparency, and compliance with consumer laws. Customers are responsible for providing accurate information and following the return or exchange policy.

What does Lucy & Yak's privacy policy cover?

Lucy & Yak’s privacy policy explains how the company collects, uses, and protects customer data. It describes how personal information is securely stored and outlines customers’ rights to access, update, or delete the information.

What is Lucy & Yak's return policy?

Lucy & Yak offers a return policy that allows customers to return unworn and undamaged items within 30 days of purchase for a refund or exchange. Customers must ensure that the items are in the original condition, with tags attached. To initiate a return, customers need to follow the instructions provided on the website or contact customer service for assistance.

How can I access Lucy & Yak's self-service options?

Access Lucy & Yak’s self-service options through the website, where one can find the help center, FAQs, and other resources.

Can I track my order on the website?

Yes, Lucy & Yak allows you to track your order through the website by entering your order number and email address in the tracking section.

How can I update my account details?

Log in to your account on the Lucy & Yak website and update your personal information or password in the account settings.

Frequently asked questions about Lucy & Yak

How can I contact Lucy & Yak customer service?

Does Lucy & Yak have an online chat service?

Yes, Lucy & Yak can be contacted via an online chat service.

Do they offer international shipping?

Yes, Lucy & Yak ships internationally to various countries.

How to get professional help with your Lucy & Yak problem

If you need help with Lucy & Yak, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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