Lucy & Yak

Lucy & Yak produces eco-friendly garments such as overalls, trousers, and accessories using organic and recycled materials.

Mailing address
1824 West Waverly Drive, Suite A
Los Angeles, CA 90026
Website
lucyandyak.com

What you need to know about Lucy & Yak

Lucy & Yak responds to customer inquiries within a few hours to a few days, depending on the complexity of the issue and the support method used.

How to resolve a problem with Lucy & Yak

Try self-service first

Use our proven resolution methods, or Lucy & Yak’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Lucy & Yak respond?

Phone support
Lucy & Yak does not offer customer service phone support.
Email support
Lucy & Yak's customer service email support typically responds within 1 to 3 business days, though response times may vary based on the volume of inquiries. Email Lucy & Yak at hello@lucyandyak.com.
Live chat
Lucy & Yak offers live chat support on the website, and response times typically range from a few minutes to an hour, depending on availability and volume. Live chat is usually available during business hours.
Social media
Lucy & Yak provides customer service through its social media channels such as Instagram and Facebook. Response times can vary but typically range from a few hours to a couple of days, depending on the platform and inquiry volume. Here's how to reach Lucy & Yak via social media.
Help center/FAQ
Lucy & Yak's help center and FAQ section are designed to provide immediate answers to common questions, so you can resolve issues without needing to wait for support.
Verified contacts

Lucy & Yak customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jonathan Archer
Head of Operations
Secondary
Chris Renwick
Co-founder
Chief Executive
Lucy Greenwood
Chief Executive

Lucy & Yak customer service policies

Lucy & Yak's rights and responsibilities policy outlines customers' rights regarding product returns, exchanges, and refunds. It also details the company's responsibility to ensure fair treatment, transparency, and compliance with consumer laws. Customers are responsible for providing accurate information and following the return or exchange policy.

Lucy & Yak loyalty program

Lucy & Yak has a rewards system called Yak Tokens, where customers can earn tokens through purchases or other actions.

Frequently asked questions about Lucy & Yak

Email hello@lucyandyak.com.
Yes, Lucy & Yak can be contacted via an online chat service.
Yes, Lucy & Yak ships internationally to various countries.

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