Lowe’s Customer Service Contacts

I love lowes. I hate ai on the phone. it won't let me talk to a human. trying to check on a delivery and it won't let me. I hate this. it makes me feel sick. now i have to go to another town to talk to a human about my order!!!!!!!!!!!

Terrible customer service. Return policy now stinks as they won't even give you store credit after 90 days, although I found out after calling corp CS that the store has the ability to override the register. But the cashier was too lazy to do anything to help us out and only said,"denied" and went on to do something else. Lost our business permanently over $10.

Received a christmas gift unopened 40 tool. Lowes wont even issue a credit because the person who gifted this to me paid cash and doesn't have a receipt. Ive bought over $ 10000 from lowes in the past 10 years. Tried to talk to someone but was denied access to anyone else other than AI.on line or phone
Thia company just lost my business over jot trusting a valued customer. Pitiful losers whom i will bad mouth everytime i get a chance over ,$ 40.

Worst place to do business with there customer service is the worst they will lie to you definitely not professional at all

We bought a washer and dryer set on Saturday to be delivered the next day. That was the 1st problem. We waited 12 hours and no delivery. I contacted Lowe’s and was told that they tried to deliver and waited around for 15 minutes before leaving. I was given the exact time the delivery truck was supposedly sitting in front of my house. A review of camera footage showed that the only thing that went by my house from 8am to 10 am was a jogger, 3 Amazon delivery trucks, a possum headed home to his wife and kids after a busy night of foraging and a whitetail deer who was using my front yard like his own personal salad bar ( that little jerk!) but there was no Lowe’s delivery truck. Our appliances were rescheduled for delivery on Tuesday, yea!!! Because we work all day, and can’t just wait (with baited breath) for a Lowe’s truck that may ( or may not) show up, we asked someone we know to be at our house to let Lowe’s in. We told him that all he had to do was open the door, let Lowe’s haul off our old washer and dryer set and that they’d bring in the new washer and dryer (with a pedestal underneath each), set them up and make sure they function. I have to clarify that our laundry room is pretty small and moving appliances in and out and having 2 delivery guys in there left barely any extra room for anything else (except for the sweat on their backsides). So, our dutifully, wheelchair bound friend who graciously opened our door and did us a real solid, watched dutifully from 10-feet away. He said they set up the new washer and dryer, did a 2-minute run cycle, took our old laundry set and thanked him on the way out the door. Mission accomplished! Yeah, No! We get home 4-hours later, totally excited to do 6 loads of laundry on a Tuesday night, and guess what!? The doors to the new washer/dryer set when open, face a blank wall and block entrance the laundry room! And did I mention, that they set the washing machine and it’s pedestal inside of the drain catchment making it impossible to move and the pedestal unable to be opened. Needless to say, i immediately contacted Lowe’s customer service and was told that I was being transferred to the delivery unit office for further assistance. It seems that by 7 pm, they were all home for the day with their families, but I could chat with Maria Theresa in the Philippines and she would help me out. That, in itself, was a brutal exercise in basic English proficiency, and a basic explanation of the problem (3 separate times and included pictures of our questionable life choices, at this point) resulted in at least 3 replies that not only were questionable, but also violated every rule of physics ever written. I actually had to explain to Maria Theresa that I wasn’t willing to tear down walls , move plumbing and create new ventilation outlets just to accommodate my new Lowe’s washer and dryer! She finally said that my concerns would be escalated to someone and we would definitely be contacted within 24-hours. That was 3 days ago and we have heard nothing but crickets ( possibly the ones Mr Possum missed during his nightly foraging raids). So, here I am at 530 on Saturday morning still trying to get someone, ANYONE (except Maria Theresa!) to even acknowledge that we have a problem and help us find a way to resolve it! All we need is to have the washing machine and it’s pedestal raised from the drainage catchment and the doors on the washer and dryer reversed. And no, I’m NOT willing to mover walls or make any structural changes to my house (sorry to be so unreasonable) to accommodate a washer and dryer set!