Lowe’s is an American chain of retail home improvement and appliance stores in North America.
Lowe’s Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Lowe’s
Lowe’s does not seem to care about customer service. Here’s one case involving an extended protection plan that doesn’t work, preventing a customer from fixing a dishwasher. And here’s another one in which it brushed off a customer with a broken wine cooler. Lowe’s does not respond to our questions.
How to resolve a problem with Lowe’s
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Lowe’s mailing address
1000 Lowe’s Boulevard
Mooresville, NC 28117
Lowe’s executive customer service contacts
Primary Contact
Ronda Harlow
Director Executive Customer Relations
1000 Lowe’s Boulevard
Mooresville, NC 28117
Ronda.harlow@lowes.com
Secondary Contact
Vincent Scalese
Executive Vice President of Operations
1000 Lowe’s Boulevard
Mooresville, NC 28117
vincent.scalese@lowes.com
Chief Executive
Marvin Ellison
1000 Lowe’s Boulevard
Mooresville, NC 28117
marvin.ellison@lowes.com
How can I contact Lowe's customer service?
Call (800) 445-6937 or email vpcustexp@lowes.com.
When can I contact Lowe's customer service?
Monday to Saturday, 8 a.m. to 10 p.m.; Sunday, 8 a.m. to 9 p.m. (all times Eastern).
Who should I contact for credit card support?
Call (800) 444-1408.
Does Lowe's offer online shopping?
Yes, Lowe’s provides online shopping through its website and mobile app. Customers can browse products, place orders, and choose delivery or pickup options.
Does Lowe's have a loyalty program?
Yes, Lowe’s regularly offers discounts, promotions, and coupons to help customers save money on their purchases. These deals can be found on its website, in-store, or through its mobile app.
Does Lowe's offer home delivery?
Yes, Lowe’s provides home delivery for most products, including large items like appliances and furniture. Delivery options and fees may vary depending on the item and location.
Does Lowe's offer installation services?
Yes, Lowe’s offers installation services for many of the products they sell, including appliances, flooring, windows, doors, and more. Customers can schedule installation services through Lowe’s website or in-store.
Where are Lowe's stores located?
Lowe’s operates numerous stores across the United States, Canada, and Mexico. You can find their locations using their website or mobile app.
What does Lowe's sell?
Lowe’s is a home improvement retailer that sells a wide range of products including appliances, tools, hardware, paint, lumber, building materials, outdoor living supplies, and home decor.
How to get professional help with your Lowe’s problem
If you need help with Lowe’s, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.