Lowe’s operates home improvement stores across North America that sell tools, building materials, appliances and other products.
Lowe’s Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Lowe’s
What you need to know about Lowe’s
Lowe’s does not seem to care about customer service. Here’s one case involving an extended protection plan that doesn’t work, preventing a customer from fixing a dishwasher. And here’s another one in which it brushed off a customer with a broken wine cooler. Lowe’s does not respond to our questions.
- Lowe’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Lowe’s with our insider guide or through its executive contacts.
- Lowe’s customer service policies are standard. Here are our frequently asked questions about Lowe’s.
Lowe’s customer service response times
Lowe’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support Main: (704) 758-1000 Customer service: (800) 445-6937 | Representatives are available 7 days a week from 8:30 a.m. to 7 p.m. Eastern time. |
| Email support | Lowe’s does not provide a direct customer service email address on its website. |
| Live chat | Lowe’s offers a live chat feature on its website, allowing visitors to first interact with a bot for common questions and support inquiries, and then connect with a live agent for more detailed assistance. |
| Social media | Lowe’s is active on social media platforms such as Facebook, Twitter, Instagram and YouTube. |
| Help center/FAQ | Lowe’s help center/FAQ provides quick answers to common questions regarding orders, shipping, returns, product information, installation services and account management. |
How to resolve a problem with Lowe’s
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Lowe’s mailing address
1000 Lowe’s Boulevard
Mooresville, NC 28117
Lowe’s loyalty program
Lowe’s has a loyalty program called myLowe’s Pro for professional contractors and tradespeople.
Lowe’s social media channels
Lowe’s executive customer service contacts
Primary Contact
Ronda (Harlow) Jablonski
Senior Director, Executive Customer Relations
1000 Lowe’s Boulevard
Mooresville, NC 28117
Ronda.harlow@lowes.com
Secondary Contact
Vincent Scalese
Executive Vice President of Operations
1000 Lowe’s Boulevard
Mooresville, NC 28117
vincent.scalese@lowes.com
Alternative Contact
Joe McFarland
Executive Vice President
1000 Lowe’s Boulevard
Mooresville, NC 28117
joe.mcfarland@lowes.com
Chief Executive
Marvin Ellison
1000 Lowe’s Boulevard
Mooresville, NC 28117
marvin.ellison@lowes.com
Lowe’s customer service policies
What is Lowe's privacy policy?
Lowe’s privacy policy describes how the company collects, uses, and protects personal information. It outlines how data are used for processing orders, providing services and for marketing purposes.
What are Lowe's terms of use?
Lowe’s terms of use set forth the conditions for accessing and using the company’s website and services, including account management, use of site content, and limitations of liability.
What is Lowe's returns and exchanges policy?
Lowe’s returns and exchanges policy allows most new, unused merchandise to be returned within 90 days of the original purchase date, with valid proof of purchase.
Lowe’s self-service links
How do I update my personal or payment information?
Visit the website, log in to your account, and go to “Account Settings” to update your personal details, address or payment information.
How do I track my Lowe's order?
Visit the website, log in to your account, and navigate to “My Orders” to view the status and tracking information for your purchases.
How do I schedule or reschedule an installation service?
Visit the website, log in to your account, and navigate to “My Orders” or “Services” to schedule or reschedule installation appointments.
How can I contact Lowe's customer service?
Call (800) 445-6937.
Does Lowe's offer online shopping?
Yes, Lowe’s provides online shopping through its website and mobile app. Customers can browse products, place orders, and choose delivery or pickup options.
Does Lowe's offer home delivery?
Yes, Lowe’s provides home delivery for most products, including large items such as appliances and furniture. Delivery options and fees may vary depending on the item and location.
Does Lowe's offer installation services?
Yes, Lowe’s offers installation services for a variety of products, including appliances, flooring, windows, doors and HVAC systems.
How to get professional help with your Lowe’s problem
If you need help with Lowe’s, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Lowe’s?
Submit your review | |
Ordered refrigerator via phone on 2-14-26 with Lowe’s on 421 in Wilkesboro. The refrigerator stopped working. Manager- Heidi- informed me there is nothing she can do due to me buying with my debit card. Have reached out numerous times to Whirlpool warranty, however, stay on hold or hung up on. The supervisor reports have to follow process and not heard back from her.
Interest rate is so high. You don’t ever expect a customer to be able to pay bill. Keeps going up every month. You’re making sure you’re taking people to the cleaners. I won’t ever buy from you again! Ever!
If there were a zero, Lowe's would get that. Absolutely useless customer service.
Their partner damaged my kitchen and my new dishwasher, and now Lowe's, with whom I have a warranty contract, refuses to honor that contract.
Lawsuit time.
Bought a refrigerator at the Redding, California store and paid for delivery. Was given a time and date for delivery. First time given was never honored. Never received a notification that time was changed which was from 9 PM to 1 AM. We changed our schedule to the new time. First time was from 6PM to 9PM. Again, time never honored. Called customer service at the store, when the store was still open trying to get information. 40 rings and no answer.
Latest information we have received is there is a delay. No explanation or new time. Trying to get information has proven to raise my blood pressure! Have used this store for years. That has come to an end!
Paid Lowes $41,000 in September for a new Kitchen - everything done by Lowes. Its February 18 and still kitchen is no complete or close to useable. All due to Lowe's. THey do not have a customer service department that diligently works to resolve issues - they protect and delay. Enough said - impossible to recommend.
