Lowe's Companies, Inc. operates more than 1,700 home improvement stores across the United States, selling tools, building materials, appliances, lawn and garden products, and related home improvement merchandise. The company is headquartered in Mooresville, N.C.
Usually 1 to 30 minutes.Availability: Phone support is available Monday through Sunday from 8:30 a.m. to 7 p.m. Eastern time.
Email support
Lowe's does not provide a direct customer service email address on its website.
Live chat
The chat opens with a virtual assistant and offers handoff to a live agent for more complex inquiries.
Availability and response times are not published.
Social media
Lowe's is active on social media platforms such as Facebook, Twitter, Instagram and YouTube.
Help center/FAQ
Lowe's help center/FAQ provides quick answers to common questions regarding orders, shipping, returns, product information, installation services and account management.
Visit the website, log in to your account, and go to “Account Settings” to update your personal details, address or payment information.
Lowe’s customer service policies
Lowe's privacy and security statement explains what personal information the company collects (such as name, contact details, payment data and shopping activity), how that data is used for order fulfillment, marketing and service personalization, and how it is shared with service providers and affiliates. It also describes consumer rights under state privacy laws, including California, and provides contact information for privacy requests.
Lowe’s loyalty program
Lowe's operates two free loyalty programs:
MyLowe's Pro Rewards — for contractors and small businesses, relaunched in February 2025. The program has three tiers (Gold Pro, Platinum Pro and Titanium Pro) and offers points from the first dollar spent, volume discounts and Pro-specific tools.
MyLowe's Rewards — for homeowners and DIY customers. Members earn points on eligible purchases that convert to MyLowe's Money (currently $5 for every 1,000 points). The program has three tiers — Bronze Key, Silver Key and Gold Key — based on annual spend, with higher tiers earning more points per dollar and additional benefits such as free standard shipping with no minimum.
Yes, Lowe's provides online shopping through its website and mobile app. Customers can browse products, place orders, and choose delivery or pickup options.
Yes, Lowe's provides home delivery for most products, including large items such as appliances and furniture. Delivery options and fees may vary depending on the item and location.
Yes, Lowe’s offers installation services for a variety of products, including appliances, flooring, windows, doors and HVAC systems.
Call Lowe's customer care at (800) 445-6937 and ask for a delivery dispatcher rather than a general agent. Have your order number and confirmation email ready. If the truck was marked delivered without arriving, ask the agent to open a delivery exception case in writing and request an email confirmation. If you paid by debit or credit card and the dispatch loop continues, you can dispute the charge with your card issuer while the case is open.
Lowe's policy states that refund processing depends on the payment method. Card refunds typically post within up to 7 business days once the return or cancellation is complete. For scheduled-delivery orders paid by cash, refunds may be issued by refund voucher to the email on file within 24 hours, redeemable at any Lowe's store. If you are told you must wait for product to return to a warehouse before a refund is started, ask for that policy in writing and escalate to executive customer relations using the contacts above.
Most major appliances — refrigerators, washers, dryers, ranges, dishwashers, over-the-range microwaves, cooktops and wall ovens — must have a return initiated with Lowe's within 48 hours of delivery or in-store pickup. Items returned in original, unopened, factory-sealed packaging get 30 days. Purchases on a Lowe's-branded credit card have 30 days for major appliances.
Lowe's Protection Plans for major appliances are administered by Federal Warranty Service Corp., an Assurant affiliate. Repair authorizations and parts ordering go through the administrator, which is why some claims take days to move from technician visit to repair approval. Call the protection-plan line at (888) 775-6937 for status. If repeated repairs fail, ask whether your plan's lemon or no-lemon provision applies; class action litigation over the plans was sent to arbitration in 2021, so disputes are generally handled through the arbitration clause rather than court.
Yes. Lowe's Lowest Price Guarantee matches the current advertised price of an identical, in-stock item from another local retailer, including the price plus shipping or delivery. Bring the competitor's website, ad, printout or photo to a store associate, or call (877) 465-6937. Exclusions include clearance, refurbished, special-order, Black Friday and competitor loyalty-member prices, and third-party Amazon sellers.
Special order configured products returned or canceled more than 72 hours after purchase are subject to a 20 percent restocking fee. The fee may also be taxed in some states. Cabinets, custom blinds and other made-to-order items typically fall under this rule. If you were charged the fee on an installed-sales contract, check your installation paperwork — the contract may include a separate right-to-cancel window that supersedes the general policy.
Lowe's manages installations through independent contractors. Timelines vary by project type and region; complex projects such as kitchens, windows and doors can extend for weeks. If your installation is stalled or repeat visits are not fixing the problem, escalate to the store project specialist first, then to Lowe's executive customer relations using the contacts above. Document each visit, missed appointment and communication in writing.
Yes. Third-party marketplace orders (Instacart, DoorDash, Shipt, Uber and similar) can be returned with proof of purchase to any Lowe's retail store within 90 days, subject to the same category exceptions as regular returns. Refunds are issued as in-store credit for the item price plus tax.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published March 6, 2024. Updated August 2, 2026.
