LinkedIn operates a professional networking platform used by more than 1.3 billion members across more than 200 countries for career development, job searching, hiring, and professional content. Founded in December 2002 and headquartered in Sunnyvale, Calif., the company was acquired by Microsoft in 2016 for $26.2 billion and is now a Microsoft subsidiary. In April 2026, Daniel Shapero succeeded Ryan Roslansky as CEO; Roslansky stays on as Microsoft's executive vice president for LinkedIn and Office.
LinkedIn's live chat support is operated by a bot, but you can request to speak a live agent. You can expect an initial response within a few minutes to 30 minutes during business hours.Availability: LinkedIn does not provide customer service support times.
Social media
LinkedIn is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
You can cancel your LinkedIn subscription through your account settings. Go to "manage Premium account" and follow the cancellation steps.
You can close your LinkedIn account through your account settings under "close account." This will delete your profile and data permanently.
If you believe your account has been compromised, go to LinkedIn's compromised-account help page and follow the steps to secure your account. If you cannot log in, use the "Forgot password" option at the sign-in page to reset your credentials. For further assistance, contact LinkedIn support through the help center.
LinkedIn may restrict accounts that violate its Professional Community Policies, including for spam, fake information, or prohibited content. If your account was restricted, LinkedIn will typically notify you by email with information on how to appeal. Submit an appeal through LinkedIn's appeals process. If you do not receive a response, escalate to the executive contacts listed on this page.
To report a fraudulent job posting, open the listing and select the three-dot menu, then choose "report this job." For broader scam and fraud concerns, see LinkedIn's Recognize and report scams page. LinkedIn has faced recurring complaints about job scams on the platform — if you have suffered financial harm, also report the incident to the FTC at ReportFraud.ftc.gov.
If you were charged unexpectedly for LinkedIn Premium, go to manage Premium to cancel and then review LinkedIn's refund policy. Refunds are generally only available within seven days of the charge if no Premium features were used. If purchased through Apple's App Store, contact Apple directly. If LinkedIn does not resolve the dispute, contact your credit card issuer to dispute the charge.
LinkedIn customer service policies
LinkedIn's refund policy states that most Premium subscriptions — including Premium Career, Premium Business, LinkedIn Learning, Recruiter Lite, and Sales Navigator — may be refundable within seven days of the charge if no Premium features have been used, and a previous refund may affect eligibility. Subscriptions bought through LinkedIn's iOS app must be refunded by Apple. Citizens of the European Union are entitled to a full refund during the 14 days after the subscription begins. LinkedIn Premium subscriptions continue through the end of the current billing cycle after cancellation. Pay-per-action products such as LinkedIn Ads are also non-refundable.
LinkedIn's User Agreement is the contract governing use of LinkedIn's platform, apps, and services. Members must be at least 16 years old (or the minimum age in their country), provide accurate information, and comply with LinkedIn's Professional Community Policies. LinkedIn grants a limited license to use the platform for its intended purpose. Members grant LinkedIn a non-exclusive license to use and distribute content they post. Disputes go to court, not arbitration: U.S. members litigate in state or federal courts in Santa Clara County, Calif., under California law; members in the EU, EEA and Switzerland are covered by Irish law. LinkedIn may change the agreement and gives notice of material changes; continuing to use LinkedIn after notice means accepting the changes, which can't be retroactive.
LinkedIn loyalty program
LinkedIn does not have a loyalty program. However, members can subscribe to LinkedIn Premium, a paid tier that offers additional features including InMail credits for messaging members outside your network, profile view insights, LinkedIn Learning courses, and advanced job search tools. Premium plans include Premium Career, Premium Business, and others. A one-month free trial is generally available for new subscribers.
Frequently asked questions about Linkedin
LinkedIn doesn't publish support hours.
Daniel Shapero is the CEO of LinkedIn. He took over from Ryan Roslansky in April 2026.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published December 17, 2024. Updated October 23, 2026.
