Linkedin Customer Service Contact Support Via Phone Email Exec Contacts

LinkedIn operates a professional networking platform used by more than 1.3 billion members across more than 200 countries for career development, job searching, hiring, and professional content. Founded in December 2002 and headquartered in Sunnyvale, Calif., the company was acquired by Microsoft in 2016 for $26.2 billion and is now a Microsoft subsidiary. In April 2026, Daniel Shapero succeeded Ryan Roslansky as CEO; Roslansky stays on as Microsoft's executive vice president for LinkedIn and Office.

Mailing address

1000 W Maude Ave
Sunnyvale, CA 94085

Website

linkedin.com

What you need to know about LinkedIn

LinkedIn’s customer service response times depend on how you reach out and what you're asking about..
You can resolve a problem with LinkedIn with our insider guide or through our executive contacts.
LinkedIn's customer service policies are standard. Here are our frequently asked questions about LinkedIn.

How to resolve a problem with LinkedIn

Try self-service first

Use our proven resolution methods, or LinkedIn’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does LinkedIn respond?

Phone support

LinkedIn doesn't offer phone support.

Email support

LinkedIn doesn't offer email support.

Live chat

LinkedIn's live chat support is operated by a bot, but you can request to speak a live agent. You can expect an initial response within a few minutes to 30 minutes during business hours.Availability: LinkedIn does not provide customer service support times.

Social media

LinkedIn is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.

Verified contacts

LinkedIn customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Daniel Shapero

Chief Executive

dshapero@linkedin.com

Secondary

Alexander Kilgore

Senior Manager of Global Support at LinkedIn

akilgore@linkedin.com

LinkedIn self-service links

You can cancel your LinkedIn subscription through your account settings. Go to "manage Premium account" and follow the cancellation steps.

You can close your LinkedIn account through your account settings under "close account." This will delete your profile and data permanently.

If you believe your account has been compromised, go to LinkedIn's account security help page and follow the steps to secure your account. If you cannot log in, use the "Forgot password" option at the sign-in page to reset your credentials. For further assistance, contact LinkedIn support through the help center.

LinkedIn may restrict accounts that violate its Professional Community Policies, including for spam, fake information, or prohibited content. If your account was restricted, LinkedIn will typically notify you by email with information on how to appeal. Submit an appeal through LinkedIn's appeals process. If you do not receive a response, escalate to the executive contacts listed on this page.

To report a fraudulent job posting, open the listing and select the three-dot menu, then choose "report this job." For broader account fraud concerns, visit LinkedIn's trust and safety center. LinkedIn has faced recurring complaints about job scams on the platform — if you have suffered financial harm, also report the incident to the FTC at ReportFraud.ftc.gov.

LinkedIn customer service policies

LinkedIn's refund policy states that most Premium subscriptions — including Premium Career, Premium Business, LinkedIn Learning, Recruiter Lite, and Sales Navigator — are generally non-refundable once charged, unless the member has not used any Premium features within seven days of the billing date. Members who purchased through Apple must contact Apple directly for refund requests. EU members are entitled to a full refund within 14 days of subscription start. LinkedIn Premium subscriptions continue through the end of the current billing cycle after cancellation. Pay-per-action products such as LinkedIn Ads are also non-refundable.

LinkedIn's User Agreement is the contract governing use of LinkedIn's platform, apps, and services. Members must be at least 16 years old (or the minimum age in their country), provide accurate information, and comply with LinkedIn's Professional Community Policies. LinkedIn grants a limited license to use the platform for its intended purpose. Members grant LinkedIn a non-exclusive license to use and distribute content they post. Disputes are subject to arbitration in most jurisdictions. LinkedIn may update the agreement at any time, with continued use constituting acceptance.

LinkedIn loyalty program

LinkedIn does not have a loyalty program. However, members can subscribe to LinkedIn Premium, a paid tier that offers additional features including InMail credits for messaging members outside your network, profile view insights, LinkedIn Learning courses, and advanced job search tools. Premium plans include Premium Career, Premium Business, and others. A one-month free trial is generally available for new subscribers.

Frequently asked questions about Linkedin

LinkedIn doesn't publish support hours.

Daniel Shapero is the CEO of LinkedIn. He took over from Ryan Roslansky in April 2026.

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