LightInTheBox is an online retailer that sells a variety of products, such as clothing, electronics, and home goods, to customers worldwide.
LightInTheBox Responsiveness rating
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What you need to know about LightInTheBox
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with LightInTheBox
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
LightInTheBox mailing address
51 Tai Seng Avenue
Suite 05-03
Pixel Red, Singapore 533941
LightInTheBox executive customer service contacts
Primary Contact
Wenyu Liu (Wendy)
Chief Growth Officer
51 Tai Seng Avenue
Suite 05-03
Pixel Red, Singapore 533941
wenyu.liu@lightinthebox.com
Secondary Contact
Forrest Chen
EVP and Chief of Staff
51 Tai Seng Avenue
Suite 05-03
Pixel Red, Singapore 533941
forrest.chen@lightinthebox.com
Chief Executive
Jian He
51 Tai Seng Avenue
Suite 05-03
Pixel Red, Singapore 533941
jian.he@lightinthebox.com
How can I contact LightInTheBox customer service?
You can contact LightInTheBox customer service by logging into your account, going to “My Orders,” and selecting the order you need help with. From there, you can submit a ticket for assistance.
Does LightInTheBox have a telephone number?
Yes, the number as stated on the sales contract is +0086-010-63702660.
What is the typical response time for customer service inquiries?
LightInTheBox aims to respond to customer service inquiries within 24 hours. However, response times can vary depending on the volume of inquiries.
How can I track my order?
After your order is shipped, you can track it through the “My Orders” section on the LightInTheBox website. You will receive a tracking number and a link to track the shipment.
What is the return policy for LightInTheBox?
LightInTheBox offers a return policy that allows you to return items within 14 days of receipt. The items must be in their original condition, and some products may not be eligible for return due to hygiene reasons.
How can I cancel my order?
You can cancel your order before it is shipped by going to the “My Orders” section and selecting the order you wish to cancel. If the order has already been shipped, you may need to wait for it to arrive and then return it.
What payment methods are accepted?
LightInTheBox accepts various payment methods, including credit/debit cards, PayPal, and other local payment options depending on your country.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, contact customer service through the “My Orders” section and provide photos or videos showing the issue. LightInTheBox will assist you with a replacement or refund.
Can I change the shipping address after placing an order?
If your order has not been shipped, you may be able to change the shipping address by contacting customer service. Once the order is shipped, changes to the shipping address are not possible.
Do they offer expedited shipping?
Yes, LightInTheBox offers various shipping options, including expedited shipping. You can select the preferred shipping method during checkout, and the estimated delivery time will be provided.
How to get professional help with your LightInTheBox problem
If you need help with LightInTheBox, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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