Life360 is a family tracking app that allows users to share their location, communicate, and stay connected in real time.
Life360 Responsiveness rating
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What you need to know about Life360
Life360 responds to most customer complaints in a satisfactory manner.
- Life360’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Life360 with our insider guide or through our executive contacts.
- Life360’s customer service policies are standard. Here are our frequently asked questions about Life360.
Life360 customer service response times
Life360’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Life360’s customer service can be reached at (866) 277-2233, which provides automated responses 24/7. |
| Email support | Life360’s customer support can be reached via email at support@life360.com. Response times are unknown. |
| Online contact form | No online contact form is available. |
| Live chat support | Life360 offers a virtual assistant for live chat support. If the virtual assistant cannot resolve the issue, it will create a ticket for a customer service agent to respond via email. |
| Social media | While Life360 maintains a presence on platforms like Facebook and X, the company does not specify response times for customer service inquiries made through social media. |
How to resolve a problem with Life360
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Life360 mailing address
1900 S Norfolk St
Suite 310
San Mateo, CA 94403
Life360 loyalty program
Life360 does not have a loyalty program.
Life360 social media channels
Life360 executive customer service contacts
Primary Contact
Scott Shinbaum
Customer Care Manager
1900 S Norfolk St
Suite 310
San Mateo, CA 94403
sshinbaum@life360.com
Secondary Contact
Lauren Antonoff
COO
1900 S Norfolk St
Suite 310
San Mateo, CA 94403
laurena@life360.com
Chief Executive
Chris Hulls
1900 S Norfolk St
Suite 310
San Mateo, CA 94403
chulls@life360.com
Life360 customer service policies
What is Life360 privacy policy?
Life360’s privacy policy details its practices regarding the collection, use, disclosure, transfer, storage, and protection of personal information gathered through its products and services.
What is Life360 terms of service?
Life360’s terms of service outline the rules and guidelines for using their services, including user responsibilities, account management, subscription details, and dispute resolution procedures.
Life360 self-service links
Here's Life360 plans and pricing.
Life360 offers different plans with features and pricing options. Learn more here.
Here's where to find Life360 help center.
You can find Life360 support page here.
Does Life360 have an online chat form?
Yes, find Life360’s online chat service here.
How can I contact Life360 customer service?
Call Life360 customer service at (866) 277-2233 or email support@life360.com.
Can Life360 track my phone without me knowing?
Life360 requires your consent to track your phone, and location sharing must be enabled in the app. All members of your Circle will be notified when location sharing is active, so it is not possible for Life360 to track your phone without your knowledge.
How to get professional help with your Life360 problem
If you need help with Life360, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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