Life360 Customer Service Contacts

Life360’s privacy policy explains what personal information the company collects (including precise location, account, device, contacts, and payment data), how it uses that data to operate and improve its services, when it shares data with third parties such as advertising and analytics partners, and the choices members have over data collection and deletion. The policy describes the company’s approach to children’s data, international data transfers, and U.S. state privacy rights (including California).

The Life360 terms of service set out account eligibility, acceptable use, subscription billing and auto-renewal, intellectual-property rules, content licensing, and Life360’s disclaimer of warranties. The terms require mandatory binding arbitration of disputes on an individual basis, waive class-action rights (subject to a 30-day opt-out by email to arbitrationoptout@life360.com), and state that Life360 services and subscriptions are non-refundable.

Tile trackers, Jiobit devices, and the Life360 Pet GPS carry a 30-day satisfaction guarantee for purchases made directly from Life360. The policy describes the limited hardware warranty, how to file a warranty claim, and how returns and refunds are processed.

To sign up for Life360, download the Life360 app from the App Store or Google Play and create an account using your email address, phone number, or social login. After verifying your account, you can create or join a Circle to begin sharing locations, safety alerts, and driving insights with family or friends. New users can explore both free and premium features directly through the app. For additional details about account setup and features, visit Life360.

You can view Life360 plans and pricing options by visiting the subscription section within the Life360 app or by browsing the official pricing page online. Life360 offers multiple membership tiers with features such as location sharing, crash detection, roadside assistance, identity theft protection, and emergency dispatch services. Pricing and feature availability may vary by region and subscription type. Learn more through Life360 Membership Plans.

To check the status of your Tile or Pet GPS order, log into your account and review your order history or shipment tracking details provided in your confirmation email. Life360 typically sends tracking updates once an order has shipped, allowing customers to monitor delivery progress in real time. If you need additional help with an order, you can contact support through Life360 Support.

To activate a new Tile tracker, open the Tile app, sign in or create an account, and follow the in-app instructions to add your device. Most Tile trackers can be activated by pressing the button on the tracker until you hear a sound, then pairing it with your smartphone via Bluetooth. Once activated, you can label your Tile and begin using it to locate keys, bags, wallets, or other personal items. Full setup instructions are available at Tile by Life360.

You can find user guides for Life360 products through the official support center, which includes setup instructions, troubleshooting articles, FAQs, and device-specific guides for Life360 services, Tile products, and Pet GPS trackers. These resources help users understand app features, account settings, and hardware functionality. Access the knowledge base at Life360 Help Center.

To reach Life360’s help center, visit the official support website where you can search articles, submit support requests, and access troubleshooting resources for billing, account management, devices, and app issues. The help center also provides information for parents, drivers, and families using Life360’s safety tools. Support resources are available through Life360 Help Center.

To report a security vulnerability, Life360 encourages responsible disclosure through its official security reporting process. Researchers and users can submit potential vulnerabilities or security concerns directly to the company for investigation and remediation. Information about disclosure policies and reporting guidelines can be found at Life360 Security Page.

You can review Life360’s law-enforcement guidelines by visiting the company’s official transparency and legal resources page. These guidelines explain how Life360 handles requests from law enforcement agencies, what types of information may be disclosed, and the legal standards required before any user data is shared. For the latest policies, visit Life360 Law Enforcement Guidelines.

To exercise your privacy choices or opt out of data sharing, visit Life360’s privacy settings or privacy request page where you can manage permissions, advertising preferences, and applicable consumer privacy rights. Depending on your region, you may also request access to your personal information, delete certain data, or opt out of specific types of data sharing. More information is available at Life360 Privacy Policy.