Liberty Mutual Insurance Company
Liberty Mutual Group is an American diversified global insurer and the fifth-largest property and casualty insurer in the United States. It is headquartered in Boston, MA.
What you need to know about Liberty Mutual Insurance Company
Liberty Mutual Insurance Company has a long record of customer service complaints going back more than a decade.
How to resolve a problem with Liberty Mutual Insurance Company
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
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Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
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Liberty Mutual Insurance Company customer service executives
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Frequently asked questions about Liberty Mutual Insurance
- Check your eligibility: First, determine your eligibility for a refund. Liberty Mutual offers full refunds only in certain situations and states. For instance:
- If you cancel your policy within the first 30 days of purchase, you might be eligible for a full refund, depending on your state’s laws.
- You might also get a full refund if you cancel your policy after the billing period ends and have already paid for the next period in advance.
- Know the rules: Liberty Mutual does not charge cancellation fees, but there might be a penalty if you cancel your policy before it expires. This early-cancelation penalty is a percentage of the unused premium. The amount varies by state and policy type.
- Calculate your refund: To estimate your refund amount, use Liberty Mutual’s online refund calculator, call customer service, or review your state’s insurance laws.
- Contact customer service:
- Online: Log in to your Liberty Mutual account to manage your policy and initiate the cancellation process.
- Phone: Call Liberty Mutual’s customer service at (800) 290-8711 to discuss your refund options.
- Online account:
- The fastest and most convenient way to manage your policy is through your online account.
- Log in to your account to:
- View your policy details: Get an overview of your coverage, billing, and other important information.
- Make changes: Update your contact information, add or remove drivers, or adjust your coverage.
- Access ID cards and policy documents: Download your insurance ID cards and view other relevant documents.
- Update billing preferences: Adjust your payment type, date, and frequency.
- You can do all of this online, 24/7.
- Phone:
- If you prefer to speak with a representative, call Liberty Mutual’s customer service at (800) 290-8711.
- They can assist you with any changes or modifications you need to make to your policy.
- Online account:
- Phone:
- If you prefer to speak with a representative, call customer service at (800) 290-8711.
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