Levi’s produces denim jeans and other casual apparel and accessories under the Levi’s brand, selling them worldwide through retail stores, third-party retailers, and online channels. It is part of the U.S.-based Levi Strauss & Co.
Levi's Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Levi’s
Levi’s responds to most customer complaints in a satisfactory manner.
- Levi’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Levi’s with our insider guide or through our executive contacts.
- Here are our frequently asked questions about Levi’s.
Levi’s customer service response times
| Phone support | Response times: Usually 1 to 30 minutes. Availability: Phone support is available Monday through Friday from 7 a.m. to 7 p.m. Pacific time. |
| Email support | Response times: Usually 1 to 3 business days. Availability: Email support is available Monday through Friday from 7 a.m. to 7 p.m. Pacific time. |
| Live chat support | Response times: Usually 1 to 30 minutes. Availability: Phone support is available Monday through Friday from 7 a.m. to 7 p.m. Pacific time. |
| Social media | |
| Help center/FAQ | Levi’s help center/FAQ provides quick answers to common questions regarding… |
How to resolve a problem with Levi’s
This guide on how to solve a customer service problem will help you resolve most problems with the Levi’s. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Levi’s mailing address
14 Cours Danube
Serris, 77700 FR
Levi’s loyalty program
Levi’s Red Tab™ loyalty program is a free rewards system where you sign up, earn points when you spend, and later redeem those points for discounts at checkout once you hit a minimum threshold; points expire after about a year and there are other perks like free shipping and returns and occasional exclusive access, but you don’t get cash back and the rewards depend on what and how much you spend.
Levi’s social media channels
Levi’s executive customer service contacts
Primary Contact
Liz O’Neill
EVP and COO
14 Cours Danube
Serris, 77700 FR
loneill@levi.com
Secondary Contact
Kenny Mitchell
Senior Vice President and Chief Marketing Officer
14 Cours Danube
Serris, 77700 FR
kmitchell@levi.com
Chief Executive
Michelle Gas
Vice President, Customer Service
14 Cours Danube
Serris, 77700 FR
mgass@levi.com
How can I contact Levi's customer service?
Call (800) 872-5384.
Does Levi's have online chat support?
Yes, you can find online chat support here.
When can I contact Levi's customer service?
Seven days a week from 7 a.m. to 7 p.m. Pacific time.
How can I track my order?
Log into your Levi’s account or use the tracking link provided in your confirmation email.
What is Levi's return policy?
Levi’s generally offers a 30-day return policy for unworn items. Check the website for specifics, including conditions for returns.
What payment methods does Levi's accept?
Levi’s accepts various payment methods, including credit/debit cards and PayPal.
How can I find my size?
Levi’s offers a size guide on the website to help you find the right fit. You can also consult the sizing chart.
How to get professional help with your Levi's problem
If you need help with Levi's, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.