Levi’s is a global clothing brand known for its denim jeans and casual apparel.
Levi's Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Levi’s
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Levi’s
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Levi’s mailing address
1155 Battery Street
San Francisco, CA 94111
Levi’s executive customer service contacts
Primary Contact
Liz O’Neill
EVP & COO
1155 Battery Street
San Francisco, CA 94111
loneill@levi.com
Secondary Contact
Kenny Mitchell
Senior Vice President & Chief Marketing Officer
1155 Battery Street
San Francisco, CA 94111
kmitchell@levi.com
Chief Executive
Michelle Gas
Vice President, Customer Service
1155 Battery Street
San Francisco, CA 94111
mgass@levi.com
How can I contact Levi's customer service?
Call (800) 872-5384.
Does Levi's have online chat support?
Yes, you can find online chat support here.
When can I contact Levi's customer service?
Seven days a week from 7 a.m. to 7 p.m. Pacific time.
How can I track my order?
Log into your Levi’s account or use the tracking link provided in your confirmation email.
What is Levi's return policy?
Levi’s generally offers a 30-day return policy for unworn items. Check the website for specifics, including conditions for returns.
What payment methods does Levi's accept?
Levi’s accepts various payment methods, including credit/debit cards and PayPal.
How can I find my size?
Levi’s offers a size guide on the website to help you find the right fit. You can also consult the sizing chart.
How to get professional help with your Levi's problem
If you need help with Levi's, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.