Lenovo

Lenovo Group Ltd. is a Chinese multinational computer technology company with headquarters in Beijing, China, and Morrisville, North Carolina, United States. In 2014, Lenovo was the world’s largest personal computer vendor by unit sales. It markets the ThinkPad line of notebook computers and the ThinkCentre line of desktops.

Telephone
Customer service : (866) 968-4465
Customer service : Toll Free: (877) 453-6686
Mailing address
1009 Think Place
Morrisville, NC 27560
Website
lenovo.com/us/en

What you need to know about Lenovo

We receive occasional complaints about Lenovo. Here are a few of them.

How to resolve a problem with Lenovo

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Lenovo customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Laura Quatela
Senior Vice President and Chief Legal Officer
Secondary
Matthew Zielinski
Senior Vice President and President North America PC and Smart devices
Chief Executive
Gianfranco Lanci
Chairman and Chief Executive Officer
Chief Executive
YANG Yuanqing
Chairman and Chief Executive Officer

Frequently asked questions about Lenovo

Get in touch with Lenovo's customer service, you can (855) 253-6686
Send email to Lenovo at help@lenovo.com.
Lenovo offers the Lenovo Support Assistant, a tool that helps you locate and install the latest drivers, BIOS updates, and applications for your Lenovo machine.
To request a refund from Lenovo, start a return within 30 days of purchases from Lenovo.com or 14 days for Lenovo Outlet.com. Contact customer service at (855) 253-6686 or use the Order Visibility Portal.

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