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LATAM Airlines Customer Service Contacts

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LATAM Airlines Group S.A. was founded in 2012 and is a Latin American airline holding company incorporated under Chilean law with its headquarters in Santiago, Chile.

Responsiveness rating

rating
3/5

LATAM Airlines often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about LATAM Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with LATAM Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

LAN and TAM are the two airlines that make up LATAM Airlines.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

Presidente Riesco 5711, piso 3
Santiago, Chile
https://www.latam.com/en_us/

Phone Contacts

Customer Service: (866) 435-9526
International: (56 2) 565 3878

Email Contacts

[email protected]
[email protected]

Customer Service Resources

Help Center

Social Media Contacts

Facebook
Twitter

Executive Contacts

Secondary Contact
Paulo Miranda
Chief Customer Officer
Presidente Riesco 5711, piso 3
Santiago, Chile
[email protected]

Hernan Pasman
Chief Operations Officer
Presidente Riesco 5711, piso 3
Santiago, Chile
[email protected]

Chief Executive
Enrique Cueto Plaza
Presidente Riesco 5711, piso 3
Santiago, Chile
[email protected]

46041

This contact was published on February 11, 2016 and updated on June 2, 2023.

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