LATAM Airlines Group S.A. was founded in 2012 and is a Latin American airline holding company incorporated under Chilean law with its headquarters in Santiago, Chile.
LATAM Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about LATAM Airlines
We receive occasional complaints about LATAM Airlines. Here’s a codesharing issue that led to a refund problem.
How to resolve a problem with LATAM Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
LAN and TAM are the two airlines that make up LATAM Airlines.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.LATAM Airlines mailing address
Presidente Riesco 5711
piso 3
Santiago, Chile
LATAM Airlines social media channels
LATAM Airlines executive customer service contacts
Primary Contact
Paulo Miranda
Chief Experience Customer Officer
Presidente Riesco 5711
piso 3
Santiago, Chile
paulo.miranda@latam.com
Secondary Contact
Hernan Pasman
Chief Operations Officer
Presidente Riesco 5711
piso 3
Santiago, Chile
hernan.pasman@latam.com
Chief Executive
Enrique Cueto
Presidente Riesco 5711
piso 3
Santiago, Chile
enrique.cueto@latam.com
How to get professional help with your LATAM Airlines problem
If you need help with LATAM Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
