Knix is a Canadian brand that designs and sells intimate apparel, including bras, underwear, and leakproof products.
Knix Responsiveness rating
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What you need to know about Knix
Customer service experiences with Knix can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Knix’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Knix with our insider guide or through our executive contacts.
- Knix’s customer service policies are standard. Here are our frequently asked questions about Knix.
Knix customer service response times
Knix’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Knix does not currently offer direct phone support for customer service inquiries. |
| Email support | Typically responds within 24 to 48 hours during business days. Email Knix customer service at info@knix.com. |
| Online contact form | Responses via the online contact form is similar to email, responses usually arrive within 1 to 2 business days. |
| Live chat support | When available, responses are often immediate or within a few minutes during business hours. |
| Social media | Replies may take anywhere from a few hours to a couple of days, depending on the platform and inquiry volume. Here’s how to reach Knix via social media. |
How to resolve a problem with Knix
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Knix mailing address
179 John St.
Suite 600
Toronto, ON M5T 1X4, Canada
Knix executive customer service contacts
Primary Contact
Alyssa Benoit
Senior Customer Experience Manager
179 John St.
Suite 600
Toronto, ON M5T 1X4, Canada
alyssa@knix.com
Secondary Contact
Steven Jaramillo Hudson
Chief Product Officer
179 John St.
Suite 600
Toronto, ON M5T 1X4, Canada
steven@knix.com
Chief Executive
Joanna Griffiths
179 John St.
Suite 600
Toronto, ON M5T 1X4, Canada
joanna@knix.com
Who owns Knix?
In 2022, Swedish health and hygiene company Essity acquired an 80 percent stake in Knix. Joanna Griffiths, the founder and CEO of Knix, retained the remaining 20 percent ownership and continues to serve as the company’s president.
How can I contact Knix customer service?
Email Knix customer service at info@knix.com.
Does Knix have an online contact form?
Yes, you can find Knix’s online contact form here.
How to get professional help with your Knix problem
If you need help with Knix, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.