Knix

Knix is a Canadian brand that designs and sells intimate apparel, including bras, underwear, and leakproof products.

Mailing address

179 John St., Suite 600
Toronto, ON M5T 1X4, Canada

Website

What you need to know about Knix

Customer service experiences with Knix can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Knix’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Knix with our insider guide or through our executive contacts.
Knix's customer service policies are standard. Here are our frequently asked questions about Knix.

How to resolve a problem with Knix

Try self-service first

Use our proven resolution methods, or Knix’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Knix respond?

Phone support

Knix does not currently offer direct phone support for customer service inquiries.

Email support

Typically responds within 24 to 48 hours during business days.

Email Knix customer service at info@knix.com.

Online contact form

Responses via the online contact form is similar to email, responses usually arrive within 1 to 2 business days.

Live chat support

When available, responses are often immediate or within a few minutes during business hours.

Social media

Replies may take anywhere from a few hours to a couple of days, depending on the platform and inquiry volume.

Here's how to reach Knix via social media.

Verified contacts

Knix customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Alyssa Benoit

Senior Customer Experience Manager

alyssa@knix.com

Secondary

Steven Jaramillo Hudson

Chief Product Officer

steven@knix.com

Chief Executive

Joanna Griffiths

Chief Executive

joanna@knix.com

Knix self-service links

To find a Knix store, visit the store locations page on Knix's website. There, you can view all store locations, get directions, and check store hours.

Knix customer service policies

Knix’s privacy policy explains the collection, use, and protection of personal information provided by customers and website visitors. The policy describes what data are gathered—such as contact details, payment information, and purchase history—and how these data are used for processing orders, providing customer support, and sending marketing communications. It also covers data sharing with third-party service providers and outlines the security measures in place to protect personal information. The policy further informs users of their rights to access, correct, or delete their data.

Knix loyalty program

Knix offers a loyalty program called Club Knix. Members earn 1 point for every $1 spent, which can be redeemed for rewards.

Frequently asked questions about Knix

In 2022, Swedish health and hygiene company Essity acquired an 80 percent stake in Knix. Joanna Griffiths, the founder and CEO of Knix, retained the remaining 20 percent ownership and continues to serve as the company's president.

Email Knix customer service at info@knix.com.

Yes, you can find Knix's online contact form here.

Outdated info? Report it here