Sears Holdings Corporation

She canceled her Sears order but received no refund. Although Sears promised to cover the installation cost, they later sent her a bill for $180. When Sears failed to deliver, they also refused to refund her. Another customer canceled his dishwasher order, but Sears kept the money.

Sears repairman refused to fix a broken refrigerator, and then Sears denied the customer a refund for the service. One customer's Sears gift card won't work. Sears delivered a broken refrigerator and then refused to replace it. This customer has now been waiting for months for a refund for his canceled order.

In yet another case, a customer’s broken refrigerator from Sears remains unreplaced. Sears also won't honor the Kenmore warranty. Another customer’s order has been repeatedly delayed by Sears, and they have refused to issue a refund. Sears canceled a customer's order and then refused to refund her.

A Sears contractor damaged a customer’s walls, yet Sears refuses to pay for the repairs. Sears also won’t price match its own products, even weeks apart. Another customer’s Sears dishwasher stopped working—twice. Although Sears promised delivery and installation on Friday, when the customer called to check on the installer’s whereabouts, they were informed it would be installed on Monday.

Sears has left some a customer confused with complicated return policies. There are still more cases of missing refunds. Sears delivered a broken freezer, and these are just some of the many ongoing problems customers are experiencing with Sears.

A reader sought a refund for her broken Kenmore trash compactor, navigating through delays and denials. This customer faced frustration when Sears canceled his cooktop repair and left him without a refund. Sears kept charging this customer, without his consent. The company couldn't repair a broken appliance, but wouldn't refund the customer. The company keeps promising it will deliver this customer's fridge, but never does. Sears ignored this customer after he prepaid for a dishwasher installation.