King County Metro

King County Metro is the public transportation agency serving the Seattle metropolitan area, providing bus, rail, and paratransit services.

Telephone
Main : (206) 553-3000
Mailing address
201 South Jackson Street
Seattle, WA 98104-3856
Website
kingcounty.gov

What you need to know about King County Metro

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with King County Metro

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

King County Metro customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Chrissy Russillo
Managing Director, Customer Communications and Services
Secondary
Greg Lerner
Chief of the Customer Information Office
Chief Executive
Michelle Allison

Frequently asked questions about King County Metro

Call (206) 553-3000.
Yes, you can find the online contact form here.
You can use the online trip planner, the Transit app, or call Metro's customer service at (206) 553-3000 for assistance.
You can pay using an ORCA card, cash, or the Transit GO Ticket app.
You can check real-time bus arrivals using the OneBusAway app, the Transit app, or the online tracker.
Call (206) 553-3000.

Outdated info? Report it here