King County Metro is the public transportation agency serving the Seattle metropolitan area, providing bus, rail, and paratransit services.
King County Metro Responsiveness rating
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What you need to know about King County Metro
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with King County Metro
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
King County Metro mailing address
201 South Jackson Street
Seattle, WA 98104-3856
King County Metro executive customer service contacts
Primary Contact
Chrissy Russillo
Managing Director, Customer Communications and Services
201 South Jackson Street
Seattle, WA 98104-3856
chrissy.russillo@kingcounty.gov
Secondary Contact
Greg Lerner
Chief of the Customer Information Office
201 South Jackson Street
Seattle, WA 98104-3856
greg.lerner@kingcounty.gov
Chief Executive
Michelle Allison
201 South Jackson Street
Seattle, WA 98104-3856
michelle.allison@kingcounty.gov
How can I contact King County Metro customer service?
Call (206) 553-3000.
Does King County Metro have an online contact form?
Yes, you can find the online contact form here.
How do I plan my trip with King County Metro?
You can use the online trip planner, the Transit app, or call Metro’s customer service at (206) 553-3000 for assistance.
What are the payment options for King County Metro?
You can pay using an ORCA card, cash, or the Transit GO Ticket app.
How can I find out if my bus is delayed?
You can check real-time bus arrivals using the OneBusAway app, the Transit app, or the online tracker.
How do I report lost items on King County Metro?
Call (206) 553-3000.
How to get professional help with your King County Metro problem
If you need help with King County Metro, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help