Kering is a French company that owns luxury fashion and lifestyle brands like Gucci, Saint Laurent, and Balenciaga. It focuses on high-end products, including clothing, accessories, and jewelry.
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What you need to know about Kering
Customer service experiences with Kering can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Kering’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Kering through our insider guide or our executive contacts.
- Kering’s customer service policies are standard. Here are our frequently asked questions about Kering.
Kering’s customer service response times
Kering’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
1. Phone number
- Response time: Waiting time varies. The line is busiest on Friday and least busy on Sunday.
- Availability: Live chat is available 24/7, but the response times may be slower during peak periods, like sales events or holidays.
2. Email support
- Response time: Email inquiries can typically take up to 24 hours to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests.
- Email address: Customers can contact Kering at contactus@keringeyewear.com, while shareholders can use actionnaire@kering.com. For inquiries related to Kering Ventures, the email is team@keringventures.com, and for the Kering Foundation, you can contact keringfoundation@kering.com.
3. Social media
- Response time: Kering is active on social media platforms like Instagram, Facebook, and Twitter. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.
How to resolve a problem with Kering
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Kering mailing address
40 Rue de Sèvres
75007, Paris France
Kering executive customer service contacts
Primary Contact
Nick Little
Head of Client Services
40 Rue de Sèvres
75007, Paris France
nick.little@kering.com
Secondary Contact
Thibaut Jambou
Chief Operations Officer
40 Rue de Sèvres
75007, Paris France
thibaut.jambou@kering.com
Chief Executive
François-Henri Pinault
40 Rue de Sèvres
75007, Paris France
francois-henri.pinault@kering.com
How do I contact Kering?
You can contact Kering for various inquiries through email at contactus@keringeyewear.com or by number, +33-1-45-64-61-00.
For more details, visit the official Kering contact page.
What are the Kering Subsidiaries?
Kering owns several luxury brands, including:
- Gucci
- Saint Laurent
- Balenciaga
- Bottega Veneta
- Alexander McQueen
- Brioni
- Pomellato
- DoDo
- Qeelin
- Kering Eyewear
Who is the CEO of Kering?
François-Henri Pinault is the CEO of Kering.
Who owns Kering?
Kering is 42% owned by Artémis, controlled by the Pinault family.
How to get professional help with your Kering problem
If you need help with Kering, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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