Gucci is a luxury fashion brand founded in 1921 in Florence, Italy, by Guccio Gucci. It sells high-end clothing, handbags, shoes, accessories, and fragrances.
How to reach a person at Gucci
Customer service: (877) 482-2430
Gucci Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Gucci
What you need to know about Gucci
- Gucci’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Gucci with our insider guide or through our executive contacts.
- Gucci’s customer service policies are standard. Here are our frequently asked questions about Gucci.
Gucci customer service response times
Gucci’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Phone support typically takes 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact Gucci at (877) 482-2430. Availability: Phone support is available Monday to Saturday from 9 a.m. to 11 p.m. Eastern time, and Sunday from 10 a.m. to 9 p.m. Eastern time, but the response times may be slower during peak periods, like sales events or holidays. |
| Email support | Response time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Gucci through the “email us” form on Gucci’s website for the most accurate and up-to-date contact information. |
| Live chat | Response time: Gucci’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available Monday to Saturday from 9 a.m. to 11 p.m. Eastern time, and Sunday from 10 a.m. to 9 p.m. Eastern time, but the response times may be slower during peak periods, like sales events or holidays. |
| Social media | Response time: Gucci is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Gucci
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Gucci mailing address
G Commerce Europe SpA
Via Don Lorenzo Perosi, 6
50018 Scandicci
Florence, Italy
Gucci loyalty program
Gucci offers a personalized experience through its My Gucci platform. By creating an account, users gain early access to curated collections, virtual try-ons, and interactive content. The platform also provides features like digital wish lists and personalized styling advice.
Gucci social media channels
Gucci executive customer service contacts
Primary Contact
Susan Chokachi
Executive Vice President Brand and Client Officer
G Commerce Europe SpA
Via Don Lorenzo Perosi, 6
50018 Scandicci
Florence, Italy
susan.chokachi@gucci.com
Secondary Contact
Lucinda Rosso
Executive Vice President and Chief People Officer at Gucci America
G Commerce Europe SpA
Via Don Lorenzo Perosi, 6
50018 Scandicci
Florence, Italy
lucinda.rosso@gucci.com
Francesco Falai
Senior Vice President Global People
G Commerce Europe SpA
Via Don Lorenzo Perosi, 6
50018 Scandicci
Florence, Italy
francesco.falai@gucci.com
Andrea Pini
Chief Financial Officer and Chief Operating Officer at the Americas
G Commerce Europe SpA
Via Don Lorenzo Perosi, 6
50018 Scandicci
Florence, Italy
andrea.pini@gucci.com
Chief Executive
Stefano Cantino
G Commerce Europe SpA
Via Don Lorenzo Perosi, 6
50018 Scandicci
Florence, Italy
stefano.cantino@gucci.com
Does Gucci have live chat?
Yes, Gucci offers a live chat in the bottom right-hand corner of its website.
What is the contact number for Gucci?
Reach Gucci customer service at (877) 482-2430.
What is the email for Gucci?
Contact Gucci by email at clientservice-europe@it.gucci.com, or fill out their email contact form.
How to get professional help with your Gucci problem
If you need help with Gucci, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
