Gucci

Gucci is a luxury fashion brand founded in 1921 in Florence, Italy, by Guccio Gucci. It sells clothing, handbags, shoes, accessories, and fragrances.

Telephone
Customer service : (877) 482-2430
Email
Mailing address
Via Don Lorenzo Perosi, 6, 50018 Scandicci
Florence, Italy
Website
gucci.com/us/en

What you need to know about Gucci

Gucci responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Gucci

Try self-service first

Use our proven resolution methods, or Gucci’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Gucci respond?

Phone support
Usually 1 to 30 minutes.Availability: Phone support is available Monday to Saturday from 9 a.m. to 11 p.m. Eastern time, and Sunday from 10 a.m. to 9 p.m. Eastern time.  
Email supportclientservice-europe@it.gucci.com
Usually 1 to 5 business days.Availability: Email support is available Monday to Saturday from 9 a.m. to 11 p.m. Eastern time, and Sunday from 10 a.m. to 9 p.m. Eastern time.
Live chat support
Usually 1 to 5 business days.Availability: Email support is available Monday to Saturday from 9 a.m. to 11 p.m. Eastern time, and Sunday from 10 a.m. to 9 p.m. Eastern time.  
Social media
Gucci is active on social media platforms such as Facebook, X, Instagram, and TikTok.

Response times can range from 1 to 48 hours depending on the platform and the inquiry’s complexity.
Help center/FAQ
Gucci FAQ provides quick answers to common questions regarding sales, pre-order, made to order items, and authenticity tags.
Verified contacts

Gucci customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Susan Chokachi
Executive Vice President Brand and Client Officer
Secondary
Andrea Pini
Chief Financial Officer and Chief Operating Officer at the Americas
Chief Executive
Stefano Cantino
Chief Executive Officer

Gucci customer service policies

Gucci protects personal data through encryption, secure storage, access controls, and agreements with third parties. It also conducts regular security reviews and train employees on data protection. However, like any company, Gucci relies on external partners, which introduces potential risks. While it claims to have security measures in place, no system is completely immune to breaches.

Gucci loyalty program

Gucci offers a personalized experience through its My Gucci platform. By creating an account, users gain early access to curated collections, virtual try-ons, and interactive content. The platform also provides features like digital wish lists and personalized styling advice.

Frequently asked questions about Gucci

Yes, Gucci offers a live chat in the bottom right-hand corner of its website.
Reach Gucci customer service at (877) 482-2430.
Contact Gucci by email at clientservice-europe@it.gucci.com, or fill out their email contact form.

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