Balenciaga

Balenciaga produces luxury clothing, footwear, and accessories, with a focus on high-fashion and streetwear-inspired designs. The company is based in Spain and is owned by the French multinational Kering.

Telephone

Customer service : (646) 889-1895

Mailing address

40, rue de Sèvres
75007, Paris France

Website

balenciaga.com/en-us

What you need to know about Balenciaga

Balenciaga generally responds to customer service issues in a satisfactory manner.

Balenciaga’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Balenciaga with our insider guide or through our executive contacts.
Here are our frequently asked questions about Balenciaga.

How to resolve a problem with Balenciaga

Try self-service first

Use our proven resolution methods, or Balenciaga’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Balenciaga respond?

Phone support

Usually 1 to 30 minutes.Availability: Phone support is available Monday through Friday from 9 a.m. to 9 p.m., and Saturday from 10 a.m. to 7 p.m. Eastern time.

Email support

Usually 1 to 30 minutes.Availability: Phone support is available Monday through Friday from 9 a.m. to 9 p.m., and Saturday from 10 a.m. to 7 p.m. Eastern time.

Live chat support

Usually 1 to 30 minutes.Availability: Live chat support is available Monday through Friday from 9 a.m. to 9 p.m., and Saturday from 10 a.m. to 7 p.m. Eastern time.

Social media

Help center/FAQ

Balenciaga help center/FAQ provides quick answers to common questions regarding...

Verified contacts

Balenciaga customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Chi Kim

Vice President, Americas

chi.kim@balenciaga.com

Secondary

Edouard Chanteux

Chief Operating Officer, Americas

edouard.chanteux@balenciaga.com

Chief Executive

Vira Capeci

CEO, The Americas

vira.capeci@balenciaga.com

Balenciaga self-service links

Check your Balenciaga order status online, go to the order tracking page, enter the email address and order number from your order confirmation, and submit to see the current status of your purchase; the order number is included in the confirmation email you receive after ordering.

Balenciaga customer service policies

Balenciaga’s privacy policy says they collect and use your personal information (like your name, contact details, transaction data, and how you interact with their site or services) to operate their business, provide and improve their services, communicate with you, and offer tailored marketing and customer support. They share this data with approved partners and other companies in the Kering group under strict rules and may transfer it internationally for legitimate business purposes, while using cookies and similar tech to personalise your experience. They retain data only as long as necessary and have security measures in place, and you have legal rights to access, correct, or request deletion of your data under applicable privacy laws.

Balenciaga loyalty program

Balenciaga's does not have a loyalty program.

Frequently asked questions about Balenciaga

To contact Balenciaga customer service, call (646) 889-1895.

Balenciaga is owned by Kering.

The global CEO of Balenciaga is Cédric Charbit.

To email Balenciaga customer service, visit the official Balenciaga contact page.

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