Balenciaga is a high-end fashion brand from Spain. The brand offers luxury clothing, shoes, bags, and accessories.
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What you need to know about Balenciaga
Customer service experiences with Balenciaga can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Balenciaga’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Balenciaga with our insider guide or through our executive contacts.
- Balenciaga’s customer service policies are standard. Here are our frequently asked questions about Balenciaga.
Balenciaga customer service response times
Balenciaga’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
1. Live chat
- Response time: Balenciaga’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours.
- Availability: Live chat is available Monday to Friday from 9 a.m. to 9 p.m. Eastern time, and Saturday and Sunday from 10 a.m. to 7 p.m. Eastern time.
2. Email support
- Response time: Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests.
- Email form: Customers can complete the form on the Balenciaga website by selecting the topic and subject, filling in all relevant details, and attaching supporting documents.
3. Social media
- Response time: Balenciaga is active on social media platforms like Instagram, Facebook, and Twitter. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.
How to resolve a problem with Balenciaga
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Balenciaga mailing address
40, rue de Sèvres
75007, Paris France
Balenciaga executive customer service contacts
Primary Contact
Chi Kim
Vice President, Americas
40, rue de Sèvres
75007, Paris France
chi.kim@balenciaga.com
Secondary Contact
Edouard Chanteux
Chief Operating Officer, Americas
40, rue de Sèvres
75007, Paris France
edouard.chanteux@balenciaga.com
Chief Executive
Vira Capeci
CEO, The Americas
40, rue de Sèvres
75007, Paris France
vira.capeci@balenciaga.com
How do I contact Balenciaga customer service?
To contact Balenciaga customer service, call (646) 889-1895.
Who owns Balenciaga?
Balenciaga is owned by Kering.
Who is the CEO of Balenciaga?
The global CEO of Balenciaga is Cédric Charbit.
How do I email Balenciaga customer service?
To email Balenciaga customer service, visit the official Balenciaga contact page.
How to get professional help with your Balenciaga problem
If you need help with Balenciaga, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.