Saint Laurent (YSL)

Saint Laurent produces luxury ready-to-wear apparel, leather goods, footwear, and accessories and operates as a French fashion house founded in 1961. The brand is owned by Kering, while YSL Beauty is owned by L’Oréal.

Telephone
Customer service : (646) 889-1961
Mailing address
37-39 Rue de Bellechasse
75007, Paris France
Website
ysl.com

What you need to know about Saint Laurent (YSL)

Saint Laurent (YSL) generally responds to customer service issues in a satisfactory manner.

How to resolve a problem with Saint Laurent (YSL)

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Saint Laurent (YSL) respond?

Phone support
Usually 1 to 30 minutes.Availability: Phone support is available Monday through Friday from 10 a.m. to 8 p.m., and Saturday from 10 a.m. to 7 p.m. Eastern time.
Email support
Usually 1 to 48 hours.Availability: Email support is available Monday through Friday from 10 a.m. to 8 p.m., and Saturday from 10 a.m. to 7 p.m. Eastern time.
Live chat support
Usually 1 to 30 minutes.Availability: Live chat support is available Monday through Friday from 10 a.m. to 8 p.m., and Saturday from 10 a.m. to 7 p.m. Eastern time.
Social media
Saint Laurent (YSL) is active on social media platforms such as Facebook, X, Instagram, TikTok.

Response times can range from 1 to 48 hours depending on the platform and the inquiry’s complexity.
Help center/FAQ
Saint Laurent (YSL) FAQ page provides quick answers to common questions regarding orders, returns, and shipping methods and cost.
Verified contacts

Saint Laurent (YSL) customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
June Paek
Vice President
Primary
Cristina Castiblanco
Director Of Client Services
Secondary
Eduardo Perez
Growth and Marketing Leader
Chief Executive
Brant Cryder
President and CEO Americas

Saint Laurent (YSL) loyalty program

Saint Laurent’s loyalty program, YSL Beauty Club, is a free membership program tied primarily to Saint Laurent’s beauty products rather than its fashion lines. Members earn points for eligible purchases and, in some regions, for specific activities, which can be redeemed for rewards such as vouchers, sample-sized products, or branded items. The program typically includes tiered levels based on annual spending, with higher tiers offering access to additional benefits like early product access or birthday-related offers. Program structure, point values, rewards, and eligibility vary by country, and participation is generally limited to purchases made through Saint Laurent Beauty’s official channels.

Frequently asked questions about Saint Laurent (YSL)

For inquiries about YSL products, call (646) 889 1961. For assistance with YSL Beauty, contact (866) 725-6791. 
Yes, YSL provides refunds under specific conditions. Visit the refund policy page for complete details.
Yes, YSL offers bag repairs under certain conditions. For more details, refer to the YSL FAQ page about repair services.
The global CEO of YSL (Saint Laurent) is Cédric Charbit. Learn more about YSL's CEO by visiting the official YSL website.
Visit its website to learn more about the return conditions and to fill in the return form.
Yes, visit its FAQ page to find under how and under what conditions.
YSL (Saint Laurent) is owned by Kering.

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