Saint Laurent produces luxury ready-to-wear apparel, leather goods, footwear, and accessories and operates as a French fashion house founded in 1961. The brand is owned by Kering, while YSL Beauty is owned by L’Oréal.
Saint Laurent (YSL) Responsiveness rating
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What you need to know about Saint Laurent (YSL)
Saint Laurent (YSL) generally responds to customer service issues in a satisfactory manner.
- Saint Laurent (YSL)’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Saint Laurent (YSL) with our insider guide or through our executive contacts.
- Here are our frequently asked questions about Saint Laurent (YSL).
Saint Laurent (YSL) customer service response times
| Phone support (646) 889-1961 | Response times: Usually 1 to 30 minutes. Availability: Phone support is available Monday through Friday from 10 a.m. to 8 p.m., and Saturday from 10 a.m. to 7 p.m. Eastern time. |
| Email support | Response times: Usually 1 to 48 hours. Availability: Email support is available Monday through Friday from 10 a.m. to 8 p.m., and Saturday from 10 a.m. to 7 p.m. Eastern time. |
| Live chat support | Response times: Usually 1 to 30 minutes. Availability: Live chat support is available Monday through Friday from 10 a.m. to 8 p.m., and Saturday from 10 a.m. to 7 p.m. Eastern time. |
| Social media | Saint Laurent (YSL) is active on social media platforms such as Facebook, X, Instagram, TikTok. Response times can range from 1 to 48 hours depending on the platform and the inquiry’s complexity. |
| Help center/FAQ | Saint Laurent (YSL) FAQ page provides quick answers to common questions regarding orders, returns, and shipping methods and cost. |
How to resolve a problem with Saint Laurent (YSL)
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Saint Laurent (YSL) mailing address
37-39 Rue de Bellechasse
75007, Paris France
Saint Laurent (YSL) loyalty program
Saint Laurent’s loyalty program, YSL Beauty Club, is a free membership program tied primarily to Saint Laurent’s beauty products rather than its fashion lines. Members earn points for eligible purchases and, in some regions, for specific activities, which can be redeemed for rewards such as vouchers, sample-sized products, or branded items. The program typically includes tiered levels based on annual spending, with higher tiers offering access to additional benefits like early product access or birthday-related offers. Program structure, point values, rewards, and eligibility vary by country, and participation is generally limited to purchases made through Saint Laurent Beauty’s official channels.
Saint Laurent (YSL) social media channels
Saint Laurent (YSL) executive customer service contacts
Primary Contact
Cristina Castiblanco
Director Of Client Services
37-39 Rue de Bellechasse
75007 , Paris France
cristina.castiblanco@ysl.com
Secondary Contact
Eduardo Perez
Growth and Marketing Leader
37-39 Rue de Bellechasse
75007 , Paris France
eduardo.perez@ysl.com
Chief Executive
Brant Cryder
President and CEO Americas
37-39 Rue de Bellechasse
75007 , Paris France
brant.cryder@ysl.com
How do I contact YSL customer service?
For inquiries about YSL products, call (646) 889 1961. For assistance with YSL Beauty, contact (866) 725-6791.
Does YSL do refunds?
Yes, YSL provides refunds under specific conditions. Visit the refund policy page for complete details.
Does Saint Laurent fix bags?
Yes, YSL offers bag repairs under certain conditions. For more details, refer to the YSL FAQ page about repair services.
Who is the CEO of YSL?
The global CEO of YSL (Saint Laurent) is Cédric Charbit. Learn more about YSL’s CEO by visiting the official YSL website.
How do I return a product to YSL?
Visit its website to learn more about the return conditions and to fill in the return form.
Can I cancel an YSL order?
Yes, visit its FAQ page to find under how and under what conditions.
What company owns YSL?
YSL (Saint Laurent) is owned by Kering.
How to get professional help with your Saint Laurent (YSL) problem
If you need help with Saint Laurent (YSL), you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.