Kenneth Cole Customer Service Contacts

Kenneth Cole is an American fashion designer.

How to reach a person at Kenneth Cole

Kenneth Cole Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Kenneth Cole

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Kenneth Cole

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Kenneth Cole mailing address

603 West 50th Street
New York, NY 10019

Kenneth Cole social media channels

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Kenneth Cole executive customer service contacts

Primary Contact
Samantha Cohen
Chief Marketing and Social Impact Officer
603 West 50th Street
New York, NY 10019
samantha.cohen@kennethcole.com

Secondary Contact
Danielle Holtzman
Vice President, Global PR and CSR
603 West 50th Street
New York, NY 10019
Danielle.Holtzman@kennethcole.com

Chief Executive
Marc Schneider
603 West 50th Street
New York, NY 10019
marc.schneider@kennethcole.com

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Frequently asked questions about Kenneth Cole

How can I contact Kenneth Cole customer service?

What is Kenneth Cole’s return policy?

Kenneth Cole accepts returns within 30 days of purchase for a full refund, provided the items are unworn and in original condition. Final sale items cannot be returned.

How do I track my order?

You can track your order by logging into your Kenneth Cole account and navigating to the “Order History” section, or by using the tracking link provided in your shipping confirmation email.

What payment methods does Kenneth Cole accept?

Kenneth Cole accepts major credit cards, PayPal, and Apple Pay for online purchases.

How do I cancel or modify my order?

Contact customer service as soon as possible. Changes can only be made before the order is processed and shipped.

What should I do if I receive a defective or incorrect item?

IContact customer service at (800) 536-2653 for assistance with returns or exchanges.

Does Kenneth Cole offer price adjustments?

Yes. Kenneth Cole offers price adjustments within 10 days of purchase if the item goes on sale. Contact customer service at (800) 536-2653 to request a price adjustment.

How do I care for my Kenneth Cole products?

Care instructions vary by product type. Refer to the care label on your item or visit the Kenneth Cole website for specific care guidelines.

Where can I find information about Kenneth Cole’s warranty?

Information about warranties for Kenneth Cole products can be found on its website or by contacting customer service at (800) 536-2653.

Does Kenneth Cole offer gift cards?

Yes, Kenneth Cole offers gift cards, which can be purchased and redeemed online or in-store.

How to get professional help with your Kenneth Cole problem

If you need help with Kenneth Cole, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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