Kenneth Cole
Kenneth Cole is an American fashion designer.
What you need to know about Kenneth Cole
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Kenneth Cole
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Verified contacts
Kenneth Cole customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Primary
Samantha Cohen
Chief Marketing and Social Impact Officer
Secondary
Danielle Holtzman
Vice President, Global PR and CSR
Frequently asked questions about Kenneth Cole
Call (800) 536-2653 or email clientservices@kennethcole.com.
Kenneth Cole accepts returns within 30 days of purchase for a full refund, provided the items are unworn and in original condition. Final sale items cannot be returned.
You can track your order by logging into your Kenneth Cole account and navigating to the "Order History" section, or by using the tracking link provided in your shipping confirmation email.
Kenneth Cole accepts major credit cards, PayPal, and Apple Pay for online purchases.
Contact customer service as soon as possible. Changes can only be made before the order is processed and shipped.
IContact customer service at (800) 536-2653 for assistance with returns or exchanges.
Yes. Kenneth Cole offers price adjustments within 10 days of purchase if the item goes on sale. Contact customer service at (800) 536-2653 to request a price adjustment.
Care instructions vary by product type. Refer to the care label on your item or visit the Kenneth Cole website for specific care guidelines.
Information about warranties for Kenneth Cole products can be found on its website or by contacting customer service at (800) 536-2653.
Yes, Kenneth Cole offers gift cards, which can be purchased and redeemed online or in-store.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published June 18, 2024. Updated August 10, 2025.