Kemper offers a range of insurance products, including auto, home, life, and health coverage.
How to reach a person at Kemper
Customer Service (800) 573-1111
Auto Insurance Claims and Support (866) 860-9348
Kemper Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Kemper
What you need to know about Kemper
Kemper’s customer service response times can vary depending on the volume of inquiries and the type of support needed.
- Depending on the method of contact, the volume of inquiries, and the nature of the issue, response times for Kemper’s customer service may vary.
- Our insider guide or its executive contacts can assist you in resolving a problem with Kemper.
- Kemper’s customer service policies are standard, and here are our frequently asked questions about Kemper.
Kemper customer service response times
Kemper’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Kemper’s customer service phone support typically operates during regular business hours, Monday through Friday, from 8 a.m. to 7 p.m. Eastern Time. Response times can vary depending on the volume of inquiries, but it is generally recommended to call during off-peak hours, such as early mornings or mid-afternoons, to minimize wait times. Call customer care at (800) 573-1111. |
| Email support | Kemper’s customer service does not prominently list a direct email address for support, instead encouraging customers to utilize online contact forms and self-service options available on the website. |
| Live chat | Kemper offers live chat support during regular business hours, typically from 8 a.m. to 7 p.m. Eastern Time, Monday through Friday. Response times on live chat can vary depending on customer volume, but generally, users can expect to connect with a representative within a few minutes. |
| Social media | Kemper offers customer support through social media channels such as Facebook and X during standard business hours, typically 8 a.m. to 7 p.m. Eastern Time, Monday through Friday. Response times on social media can vary, but customers can generally expect a reply within a few hours during working hours. Here’s how to reach Kemper via social media. |
| Help center/FAQ | Kemper’s help center and FAQ support are available 24/7 online, providing immediate access to answers for common questions about policies, claims, and account management. While the FAQ section offers self-service without wait times, response times for more detailed inquiries submitted through the help center may vary, especially during peak hours (Monday through Friday, 8 a.m. to 7 p.m. Eastern Time). |
How to resolve a problem with Kemper
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Kemper mailing address
1 East Wacker Drive
24th Floor
Chicago, IL 60601
Kemper executive customer service contacts
Primary Contact
Thomas Patchen
Customer Service Manager
1 East Wacker Drive
24th Floor
Chicago, IL 60601
pt@kemper.com
Secondary Contact
Jose Galiano
Chief Operations Officer
1 East Wacker Drive
24th Floor
Chicago, IL 60601
jgaliano@kemper.com
Chief Executive
Joseph Lacher
1 East Wacker Drive
24th Floor
Chicago, IL 60601
jlacher@kemper.com
How can I contact Kemper customer service?
Call (800) 573-1111.
Does Kemper have an online chat service?
Yes, Kemper has an online chat service.
Can I manage my policy online with Kemper?
Yes, Kemper offers online account management, where you can view, pay bills, and make changes to your policy.
How to get professional help with your Kemper problem
If you need help with Kemper, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.