Kawasaki Motors Corp., U.S.A.

Kawasaki Motors Corp., U.S.A. is a subsidiary of Kawasaki Heavy Industries, specializing in the distribution and marketing of motorcycles, ATVs, watercraft, and utility vehicles in the U.S.

Telephone
Main : (866) 802-9381
Mailing address
P.O. Box 25252
Santa Ana, CA 92799-5252
Website
kawasaki.com/en-us

What you need to know about Kawasaki Motors Corp., U.S.A.

Customer service experiences with ​Kawasaki Motors Corp., U.S.A. can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with Kawasaki Motors Corp., U.S.A.

Try self-service first

Use our proven resolution methods, or Kawasaki Motors Corp., U.S.A.’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Kawasaki Motors Corp., U.S.A. respond?

Phone support
Typically responds within a few minutes during business hours, but wait times may increase during peak periods.

Kawasaki Motors Corp., U.S.A. customer service is available Monday through Friday from 7 a.m. to 4 p.m. Pacific time.

Call Kawasaki Motors Corp., U.S.A. customer service at (866) 802-9381.
Email support
Kawasaki Motors Corp., U.S.A. does not offer email support.
Online contact form
You can expect a response from the online contact form within 1 to 3 business days.
Live chat support
Responses via the live chat support are often immediate or within a few minutes, though wait times can increase depending on demand.

Live chat support is available Monday 8 a.m. to 11 a.m., 12:30 p.m. to 2:30 p.m, Tuesday through Friday 8 a.m. to 11 p.m., 12:30 p.m. to 4 p.m. (all times Pacific).
Social media
Response times via social media can vary, but Kawasaki Motors Corp., U.S.A. typically replies within 24 to 48 hours on platforms like Facebook, Twitter, and Instagram.

You can find Kawasaki Motors Corp., U.S.A.'s social media accounts here.
Verified contacts

Kawasaki Motors Corp., U.S.A. customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Patrick Kelly
Senior Director, Customer and Technical Support, U.S.A.
Secondary
Jim Basman
Operations Manager

Additional contacts

Tatsuo Kawaguch
President of Kawasaki Motors Corp., U.S.A.

Kawasaki Motors Corp., U.S.A. customer service policies

Kawasaki Motors Corp., U.S.A. grants users a limited, non-exclusive, non-transferable, and revocable license to access and use the website and content for personal, non-commercial purposes, subject to compliance with the terms and conditions of use. Users are permitted to display, view, and print one copy of the content on a personal device, stream content using provided tools, and download content where a "Download" link is available. However, modifying, reproducing, distributing, or creating derivative works from the content without prior written consent is prohibited. Additionally, users must respect intellectual property rights, refrain from unauthorized commercial use, and avoid activities that could harm the website or its users. All rights not expressly granted are reserved by Kawasaki and its licensors.

Kawasaki Motors Corp., U.S.A. loyalty program

Kawasaki does not have a loyalty program.

Frequently asked questions about ​Kawasaki Motors Corp., U.S.A.

Call ​Kawasaki Motors Corp., U.S.A. customer service at (866) 802-9381.
​Kawasaki Motors Corp., U.S.A. customer service is available Monday through Friday from 7 a.m. to 4 p.m. Pacfic time.
Yes, you can find ​Kawasaki Motors Corp., U.S.A.'s online contact form here.

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