JPay provides electronic communication, money transfers and other services to incarcerated individuals and their families, allowing users to send funds, messages and video visits to people in prison.
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What you need to know about JPay
JPay customer service assists with issues related to money transfers, communications, and account management for both incarcerated individuals and their families.
- The method of contact, the volume of inquiries, and the nature of the issue can affect JPay customer service response times.
- Resolve a problem with JPay through our insider guide or by using our executive contacts.
- JPay’s customer service policies follow standard procedures. Below are our frequently asked questions about JPay.
JPay’s customer service response times
JPay’s customer service response time can vary, but typically, they aim to respond within 1 to 3 business days. However, here’s a general idea of what to expect:
| Phone support | JPay’s phone support response time can vary, but wait times typically range from a few minutes to 20 minutes, depending on call volume. Call customer service at (800) 574-5729. |
| Email support | JPay’s email support response time is typically within 1 to 3 business days. Email JPay at support@jpay.com. |
| Live chat | JPay offers live chat support through its website and mobile app, with response times generally ranging from a few minutes to longer during high-demand periods. |
| Social media | JPay responds to inquiries on platforms like X, Facebook and Instagram within a few hours, though response times may increase during busy periods. Here’s how to reach JPay via social media. |
| Help center/FAQ | JPay’s website features an FAQ section for quick, automated responses to common questions. |
How to resolve a problem with JPay
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
JPay mailing address
3450 Lakeside Drive
Suite 100
Miramar, FL 33027
JPay executive customer service contacts
Primary Contact
Josh Shapiro
Vice President
3450 Lakeside Drive
Suite 100
Miramar, FL 33027
jshapiro@jpay.com
Secondary Contact
Annette Chambers-Smith
Vice President of Operations
3450 Lakeside Drive
Suite 100
Miramar, FL 33027
achambers-smith@jpay.com
Chief Executive
Robert Pickens
3450 Lakeside Drive
Suite 100
Miramar, FL 33027
rpickens@secure-enterprises.com
What is the relationship between JPay and Securus Technologies?
JPay is a subsidiary of Securus Technologies, which acquired JPay in 2015.
How can I contact JPay customer service?
To contact JPay call (800) 574-5729 or email support@jpay.com.
Does JPay have an online chat service?
Yes, JPay can be contacted via an online chat service.
How to get professional help with your JPay problem
If you need help with JPay, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.